I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
Company replied
Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what they claim.
Not what they claim.
The directions say "4 easy steps", this is not true in my setting up the USB. It also went out on the internet and loaded so many photos I never seen before. I called 4 times to get a refund, they promised to send return instruction and I never got them.
10 January 2022
Unprompted review
Reply from ThePhotoStick
Hello, Frederick.
I am sorry that you are not satisfied with ThePhotoStick set up process. Our website offers an extensive user guide and our customer support agents are available around the clock via Chat or email to assist our valued customers with product use, returns and refunds information. Feel free to reply to me via the email address below and I will be happy to personally assist you with a return and refund. Please be sure and include your order number and your ship to address.
Sincerely,
Debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide, Video and System Requirements
Returns Policy
I purchased one and after a little…
I purchased one and after a little while my computer could not read it....I made a complaint to the company because I lost valuable pics and vids and they did not do much about it...its a scam, a fraud! DONT BUY IT!
8 January 2022
Unprompted review
Reply from ThePhotoStick
Hello, Rogelio.
I am sorry to hear that you lost valuable pics and videos, however, ThePhotoStick product could not have deleted your photos or videos from your computer. Our software is designed to find and save your photos and videos from devices to ThePhotoStick. ThePhotoStick software is incapable of deleting photos and videos. After ThePhotoStick saves the photos and videos, they remain exactly as they were, on the device or computer. We are not a scam or fraud. We are a reputable, family owned company. We take pride in our products and value our customers. We have sold close to a million of ThePhotoStick products and have satisfied customers worldwide. We do everything we can to assist each and every one of our customers when we hear of an issue. Our websites have a detailed user guide and customer support agents available via Chat or email to assist our valued customers. Customers can return our products for any reason in accordance with our simple return policy. Feel free to reach out to us if you would like one of our customer support agents to assist you with a return and refund.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
FAQs
In Depth User Guide
System Requirements
Shipping Policy
Returns Policy
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Lost in the post
I ordered my photo stick in November and as yet, it has not arrived. I contacted the company and Rachel has been extremely helpful and has organised a new photostick to be sent. I wish I had read the reviews before ordering. Have I wasted my money?
5 January 2022
Unprompted review
Reply from ThePhotoStick
Hello, Pam.
Sorry to hear that your original package did not arrive. It must have been lost in transit. Your replacement package should be on the way to you. We try very hard to ship orders out the same day and DHL is shipping very quickly as well. If you did not get a tracking number, please reach out to our customer support department via email or Chat and one of our agents will be happy to assist you. We have sold millions of products and have satisfied customers world wide. Unfortunately, now and then our packages do get lost in foreign transit. If you have any questions, please let us know. We are happy to assist.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
2nd chance.
Photostick arrived 28/12/21 and after reading instructions started to download but after about 20 mins it stopped working.Contacted the company by Email,and after discussing problem with Rep, the solution was to offer a free replacement.No problem or chew on just a straight forward replacement.Will wait with baited breath for new one to arrive.
31 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Christopher,
Thank you for the review. If you have any questions on the tracking / delivery of ThePhotoStick replacement or have any issues after it arrives, please reach out to our customer support department via email or Chat. One of our agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
the stick found my photos and videos…
the stick found my photos and videos within an hour but as i speak 24 hours later it has only saved 8%.Very disappointing.
28 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Mr. Parry.
I apologize that ThePhotoStick only saved 8% of your photos and videos after so much time. Please reach out to our customer support department. One of our agents will be happy to assist you with this issue.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
I wished I looked at the reviews first…
I wished I looked at the reviews first before buying.
I am so over the moon with my purchased NOT. I was so excited to be getting this for Christmas but that is not going to happen. I contacted courier company and I even contacted this company who didn't want to know anything about it.Hey heads up for that. Am I been sarcastic I let you be the judge of that. But going by the reviews I now hope that I dont receive it in the 60 days as I now want a refund. I got other purchases delivered from USA no problems, apart from this one. Sad 😢
22 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Kerry.
I am so sorry that you have not received your ThePhotoStick. It is a very busy time of year for the couriers with the Holiday season and all. We have been shipping packages out the same day for most orders and DHL is shipping very quickly as well. We have heard that some foreign Post Offices are behind in processing their incoming deliveries. If that is the case, your package might very well be held up at your local post office or customs office. If you reply to me with your order information, I will be happy to personally check into this for you. I will need your name, email address and address as they appear on the order along with your order number.
We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers world wide. We take pride in customer satisfaction and do everything in our power to make things right when we hear of an issue. I apologize if you did not receive that level of customer service.
I hope to hear from you very soon so that I can personally assist you. You can reach me at debby@xtra-pc.com
Sincerely,
Debby
ThePhotoStick Team
Only a few files were saved
I followed instructions and files seemed to be loading onto the PhotoStick. Once complete, though, only a few files were on it and when the application was opened it said the stick was almost empty. Perhaps my operating system (macOS Mojave) is not compatible.
13 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, David.
I am sorry for the inconvenience. Please reach out to our customer support department. One of our agents will be happy to assist you with product use. If you are not 100% satisfied, we have a simple return and refund policy.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Live Chat with a customer support agent
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
My photostick keeps stalling
My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as far as processing the ones found and there is no way to kickstart it back into action other than cancelling and restarting. Why does it stall? It's nowhere near full.
13 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Wendy.
I am sorry for the inconvenience that your ThePhotoStick keeps stalling. Please reach out to our customer support department via Chat or email (available on the website where you made the purchase). One of our support agents will be happy to assist you with product use. We also have an extensive User Guide and videos available on the website. If you are not 100% satisfied, we have a very simple return and refund process.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
In Depth User Guide
Live Chat with a customer support agent
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Customer support email address returns@thephotostick.com
Detailed product information
Returns Policy
Shipping Policy
FAQs
Video and System Requirements
I needed quick attention to my…
I needed quick attention to my order...Rachel handled my issues thoroughly and efficiently...she was a pleasure to work with. Thank you for your help!
8 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Mary.
Thank you so much for taking time to post that you received thorough and efficient attention to your order issue. If you have any future questions, please reach out to our customer support department. One of our agents will be happy to assist you. Have a wonderful day.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com or returns@xtra-pc.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Order correction efficiently handled.
There was an error with my order - the confirmation stated 3 items and I had only ordered 2.
The "chat" was not operative so I sent an email (it was after hours). I was worried that the order would be processed before my email was read.
First thing the next day, I received an email reply from Rachel. She said she had corrected the order. I was impressed with the efficient and immediate handling of my problem by Rachel.
Rachel is an asset to this company, as I will not only do business with them again, but I will recommend them to friends and family.
Thanks again Rachel.
6 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Gina.
Thank you so much for posting this awesome review. We are happy to hear that our customer support department was able to remove one of ThePhotoStick OMNI's from your order before it shipped out. We truly appreciate you recommending ThePhotoStick to family and friends. If you have any questions in the future please reach out to us.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Well starting with my stupidity, things…
Well starting with my stupidity, things got complicated. I’m in the UK and was a little surprised when, after authorising payment, taxes were added resulting in a much higher price than I thought. I cancelled the order and my payment was reversed immediately. All good! I then ordered through what I thought was a UK site and guess what? Same company. Tried to cancel again was assured it was, but it wasn’t. Then I was informed that it had already been shipped so they couldn’t do anything. But to cut a short story long, After a long conversation with Rachel, she found a solution for me and a refund. Happy man now. Thank you Rachel.
3 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Mr. Phipps.
Thank you very much for taking the time to post about your positive refund solution. It is unfortunate that the UK charges its citizens such a high VAT tax. We are pleased to know that the issue was resolved for you and that you are happy.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Shipping Policy (International Customs Fees + Taxes)
Detailed product information
Customer support email address returns@thephotostick.com or returns@xtra-pc.com
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
very dissatisfied because following an…
very dissatisfied because following an unclear request. I had a double levy without reporting it to me and still did not receveidthe key "miracles"
3 December 2021
Unprompted review
Reply from ThePhotoStick
Hello, Mr. Rivoire.
I apologize for the inconvenience this has caused you. Please reply to me directly with both of your order numbers. You can find the order numbers in the email confirmation that was sent to you. I will be happy to personally look into this for you.
Sincerely,
Debby
ThePhotoStick Team
Please reply to me via this email address:
debby@xtra-pc.com
Our website provides:
Live Chat with a customer support agent
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Five star customer service.
This review is for the customer service rather than the item. I ordered the picturestick Omni and paid with pay pal. I then realized that the regular picturestick would actually meet my needs. I contacted customer services to cancel. They said it had already been dispatched and couldn’t be cancelled, but they would refer it to a supervisor. Without further prompting, I was informed that it had been cancelled and my refund had been made.
What a relief. Definitely five star service.
23 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Margaret.
Thank you so much for taking the time to post this great 5 Star Review. I am so happy to hear that our shipping department was able to pull your package before it shipped out, and that you received a speedy refund. Please reach out to us if you have any further questions.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com or returns@xtra-pc.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Love it!!! PhotoStick is a great Gift
Love it!! I had 2,500 photos on my iPhone and doubles. The stick in less than 3 minutes downloaded and deleted doubles. Now my phone is freed up and 2,000 originals are on the stick😃. Great gift idea for Christmas 🎄
Thanks also for the support of staff in answering emails so quickly. Roslynn Shirley
North Bay Ontario
18 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Roslynn.
We are so happy to hear that you love ThePhotoStick and think that it is a great gift idea for Christmas. I love the smiley face and Christmas tree emojis you inserted. Thanks so much for taking the time to post this cheerful review. If you have any questions in the future please feel free to reach out to us.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Rachel was very helpful when I needed…
Rachel was very helpful when I needed to change my order, then re-change it again!
17 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Margie.
Thank you very much for taking time to post this wonderful 5 Star review. We are happy to hear that you got your order changed. If you have any questions in the future please reach out to our customer support department. One of agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Even though I had an issue and needed…
Even though I had an issue and needed to contact customer support, I have to say they really didn’t ask questions or make me feel like I didn’t know what I was talking about… I give them a 5 star rating for going above and beyond at going outside the box to take care of their customers… As a matter a fact I received my refund before they received the return product !!! Thanks Rachel !!!
16 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Gary.
Thank you so much for taking the time to post this awesome 5 star rating. I am happy to hear that you received your refund so quickly. We pride ourselves on taking care of our customers. If you have any questions on our products in the future, please feel free to reach out to us. One of our customer support agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Return Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
I accidentally ordered two photo sticks…
I accidentally ordered two photo sticks when I only wanted one. I emailed the company about my error and they immediately changed the order and refunded the difference - even though it was my mistake. I couldn’t ask for better customer care. Looking forward to receiving my photo stick. Thank you. 😊
15 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Tracey.
Thank you so much for taking the time to post this great review of our customer care. If you have any questions when you receive ThePhotoStick 128GB please reach out to our customer support department. One of our agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Return Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Only 5% of the expected amount got loaded
Only a small part of the photos of my computer were loaded, the ones on iPad and iPhone impossible. I better do it manually on comon USB-sticks.
13 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Monique.
I apologize for the inconvenience that only part of your photos were loaded from your computer. If you have not already reached out to our customer support department on the website where you placed your order, feel free to email me your order number and I will be happy to personally assist you with options. You can reach me at this email address:
debby@xtra-pc.com
With best regards,
Debby
ThePhotoStick Team
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
I order 3 photosticks and it never…
I order 3 photosticks and it never arrived. Tried to follow up with no response. This was in 2018 and I just came onto the reviews now. Scam?
9 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Elize.
I am sorry for the inconvenience. Unfortunately, I do not see any orders for your name in our system as far back as 2018. Your first name is unique and I do not see any orders for three products in our system when searching by your first name Elize. Please email me your order number, the email address you used to order the products and also your ship to address. I will be happy to look into this issue for you. I can be reached at the email address: debby@xtra-pc.com
We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers world wide. We do everything possible to make things right with our valued customers when we are make aware of the issue. I hope to hear back from you soon so that I can look into this issue for you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website provides:
Returns Policy
Customer support email address
returns@thephotostick.com
Shipping Policy
FAQs
In Depth User
Guide Video and System Requirements
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Excellent Customer Service
My initial order was filled and shipped in a timely manner but then appeared to get lost in transit. Contacted Seller Customer Service who responded promptly to confirm package was lost in transit and agreed to send a replacement order. Replacement order also went missing and once again Customer Service promptly investigated and Fulfiilment Team agreed to process a refund. Customer Service was 1st Class and extremely helpful.
My emails were always answered promptly and I can't thank them enough for their assistance.
5 November 2021
Unprompted review
Reply from ThePhotoStick
Hello, Helen.
Thank you so much for taking the time to post this 5 Star review. I am sorry to hear that your packages were both lost in transit and that you are not able to try ThePhotoStick out. I am pleased to hear that you received 1st Class service and a prompt refund from our customer support department. If you have any questions in the future, please feel free to reach out to us.
Sincerely,
Debby
ThePhotoStick Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.