ThePhotoStick Reviews 

Excellent customer support . Jade spent ages talking me through trying to get my stick to work. I am not a computer whiz but she showed amazing patience and generosity. When everything failed they immediately offered and processed a replacement. Would thoroughly recommend

Can't find my first review so here is my second. This product doesn't work. Customer service is inadequate. Correspondence with the company is ignored. Don't purchase this product. Received refund. Thank you Thephotostick.com.

Jet and Rachel were amazing the way they handled my situation after I accidentally deleted my files and couldn’t reset my phostick

The data was somehow erased from my PhotoStick Omni. Upon contacting PhotoStick support they seemed eager to help, but the assistance was less than satisfactory. I tried emailing them and they kept sending me a link which did not work. After 8 attempts they said they found an extra space in the link and sent me a new one. I was able to open this link in my download folder, then got a message saying this was incompatible with this version of my software. I also tried their chatline numerous times with the same responses. My take on this is that their support representatives are not technicians, but just go from a standard list of fixes that they cannot expand on. Then, after giving up I contacted customer support to exchange it for another. They denied it as it was a few days past their 30 day warranty. It was a gift and there was no way I would have gotten within the warranty period. You better be a technician to use this product. I would never buy one!

Additional Information:
On 1/30 I had contact 4 times with Jade. Sent screenshot, restarted computer and reinserted PhotoStick. Then was asked to try again.
On 1/31 I had contact with Jade again after attempting a workaround without success. Sent links 2 more times which did not work.
On 2/1 had contact with Jade, Prairie IT, and Enzo 8 times where I was again asked to try links at least twice. When I clicked on the a download I was sent,I got a message "Safari Can't Open The Page." I was later sent a Windows download. I was asked to check my download folder, and there was nothing new in it. With 1 link I got a message that it was an invalid address.
On 2/07 I once again tried for assistance and Prairie IT instructed me to follow the instructions in the attached document. The instructions did not pertain to my issue. I then attempted to contact customer support to request an exchange. I received no reply.
On 2/11 I again had contact with Prairie IT and Irah. I was sent an article about Open macOS Ventura May Cause Issues. My issues were not addressed in this article. Got a message that my package is incompatible with this version of MacOS.
Sent a follow-up to Customer Support requesting an exchange. They replied this time with a denial.
If additional information is needed I have the emails and chats that I could send copies of.

Excellent Customer service and Technical Support
Hello, 2/9/23 9:20 am, I had assistance with ALKYL, with ThePhotoStick Omni technical support team. My issue was having difficulty synching my iPhone with the ThePhotoStick Omni. ALKYL, assisted me, and was outstanding in helping me with synching ThePhotoStick Omni with my Iphone. ALKYL, needed not only to problems solve why my Iphone and ThePhotoStickwere not synching, but also was excellent in assisting me with how to do the steps on my computer which took a lot of patience and guidance as I am not all that computer literate. AKLYL, was truly superior in technical support and is a great asset to your team. Please Thank AKLYL for me.

The after sales service is out of this world! I have felt that they really care about their customers.
Something that is very rare these days. I think you can trust this company 100%. Thank You John

It’s useless. No better than a basic memory stick. Photos and files taken from an iPad are just dumped there. they aren’t organised in any way. Music files are mixed in with photos and duplicates are not removed. It takes ages to browse through them.

I tried it on my laptop as well. initially there was a screen that had some options such as remove duplicates. A screen you don’t get on the iPad. Half way through the back up it failed. I took it out and when I put it back in it wouldn’t work. Just keep getting a message to re format it.

So, I have copies of my photos from my iPad on it, but not my laptop. They are not organised in any way. And there’s no apparent way to get them out of the photo stick, for example if you wanted to print or transfer one photo to another device.

It takes ages to arrive from the USA as well.

All in all. A very expensive and very basic memory stick that simply doesn’t do what is advertised. Don’t waste your money.

Previously purchased a 128 photostick said it was full and appeared about 70% OF MY PHOTOS HAD BEEN DOWNLOADED , so bit the bullet and purchased a 256 stick ,started to download the the stick failed , went blank .have today tried to find photo's on the 256 meg stick would say only 10% of the images are there , and many many multiple images , have not contacted photostick as no phone number , and when I went to the chat line the 256 image was greyed out so could go no further . would have given them both zero stars if i could an expensive useless experience
Grant

I couldn’t get on with my Photostick and decided to return it, unfortunately the Post Office was experiencing a cyber attack so had stopped shipping to the US, (I’m in the UK) I relayed this to Photostick who forwarded my predicament to Rachel in Customer Relations. She quickly got back to me and said that my order would be refunded, which it was, within hours.
If only all companies were this good when dealing with their customers.

My Husband ordered these, I have no use for them. Trying to find customer service for help in returning the items is impossible.
Please give me a way to return these
Patricia

This photostick requires that you download an app in order for it to work. The app is terrible. The photos on the photostick were all corrupted; nothing was transferred over. The return is even worse. They don’t reply to your email after multiple messages and concerns. The only thing that was positive was it arrived in the mail box within 3 days. There are no phone number to contact for a refund. The one they have is a recording. It’s a great concept but fell short on the promises.
Do not buy this product for it will give you a headache to try to get your money back.
Disappointed,
Thuy Dong
Milton, DE

Photo stick Omni:
I bought recently by mistake a product I couldn’t use. So I spoke to Rachel in the Company and as they had received the product I returned, she issued a refund without any delays! I think this is a reliable company and I wouldn’t hesitate ordering from them again in the future! Thank you Rachel.
Niobe S
12/23/22

bought 256G omni for over £100.
works on my Apple ipad.
but most of my photos are on my Motorola G10 phone and it simply does not work. tried everything, just given up. waste of money

Great Customer Service Chat Line
I ordered multiple Photo Sticks for family members for Christmas. Then I realized it was iffy that they may not arrive before the big day. That is when I saw the online chat line on the website. I asked if it was possible to change the shipping to expedited shipping. They worked at finding out if they could do this. Fortunately, there was still time to make this change. I am so grateful for their help!

I had a problem with my PhotoStick and received a prompt reply from Rachel P. Customer Relation Director.
She helped by asking about my exact issue's I was having with my PhotoStick. She gave me a site to click on that help's with problems.
Rachel, has been a top notch listener and was very attentive in helping me with my PhotoStick.
I was very pleased with the fast email's from her.
The help I received was outstanding.
Thank you, Tom

I was conned by the web advert which I came across when looking at something else/ Then made the mistake of ordering a Photostick. Then the USA based supplier added Tax and shipping cost . I tried to cancel but the chat line is another Rip off of the same " have a nice day brigade2 Still no sign of delivery and i doubt it will arrive before xams when i will send it right back . Avoid at all costs order GU142649-TPSOMNI .
This is me REACHING OUT to you. Have a nice day

UPDATED 19/12/22 This below is typical of the stuff you will be fed by these robots . They quite obviously could give a toss about adding fees and letting you know you will wait for up to 8 weeks. Really handy when you ordered for xmas . Tried to cancel day after I ordered but this is the result .

I waited approx 6 weeks for the Omni to arrive (had hoped to load pictures for my elderly father from his various devices for a Christmas present). Unfortunately the software did not load (Windows 10 PC) and I had several hours trying to find help with chat room to support. They offered me different and sometimes conflicting advice ranging from 'turn off your firewall' to 'reformat the stick' to 'try it on another device' to reboot. None of which worked, and the 'reformat' which I followed to the letter cleared the stick of all software, so I was promptly told to return it. I now have to trust that after completion of the forms and forfeiting my shipping/postage costs I will in fact receive a refund. I do not hold much hope. In a word disappointing.

Have tried 4 times to have Photostick send me the necessary paperwork to return a non-working Photostick. I used the email address in their web site for requesting returns without any response. Photostick never worked, locked up my computer and their customer service group sent me to a web site which they said was their technical support. That webside charged me $55 for telling me that they could not solve my problem and that I should call Photostick back to solve the problem. All I want is to return the Photostick from order 4473301991560

The fact that I cancelled and later had an email saying that the item was on it's way, they still refunded me.

I am taking the time to write a review because this company really worked very diligently to resolve my problem. Both the technical staff and customer service were extremely helpful and took care of the issue very quickly. This is a company I trust and will buy from them again.