While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been in for a sporting injury as well as to use the Hyperbaric Oxygen Chamber on a number of occasions. Service has been absolutely brilliant every time. I saw Nicole for an ongoing shoulder is... See more

Rated 5 out of 5 stars

When I first booked my appointment with Dom at the Bristol clinic I was suffering from shoulder and knee pain. I honestly thought I was going to be told I needed a knee replacement (at only 31). W... See more

Rated 5 out of 5 stars

After only 1 session my injury felt much better! James was amazing! He got straight to to the site of the strain. He spent an hour treating not only the injury but the surrounding area. After 2 days... See more

Rated 5 out of 5 stars

I was given The Physio crew to help with a neck injury. My appointed physio was Kamille Simpson who immediately put me at ease with her calm and pleasing personality. Seven weekly appointments by vide... See more

Company replied

Company details

  1. Physical Therapy Clinic

Information provided by various external sources

Bristol and Barnstaple team of Physio and Soft Tissue Therapists specialising in helping people discover life without pain.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend!

I have been in for a sporting injury as well as to use the Hyperbaric Oxygen Chamber on a number of occasions. Service has been absolutely brilliant every time. I saw Nicole for an ongoing shoulder issue for which I'd been given generic advice elsewhere (nothing i couldn't have found out from google!). The attention to detail on both physically assessing and discussing through the issue was fantastic, ensuring that i fully understood the issue, why it happened and how to solve it going forward in a concise and practical way whilst still being able to perform my sport.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

When I first booked my appointment with…

When I first booked my appointment with Dom at the Bristol clinic I was suffering from shoulder and knee pain. I honestly thought I was going to be told I needed a knee replacement (at only 31).
Within two sessions I was completely pain free in my shoulder and within a few months im feeling so much stronger and my knee is so much better.
Dom discovered that my knee pain was being caused by a hip injury I'd been ignoring for quite some time. He was very patient and taught me several isometric exercises to help strengthen my weaker side. Dom is very knowledgeable, can't recommend him enough!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

After only 1 session my injury felt…

After only 1 session my injury felt much better! James was amazing! He got straight to to the site of the strain. He spent an hour treating not only the injury but the surrounding area. After 2 days I really noticed a marked improvement in my mobility. I have been doing the exercises James showed me and I’m well on the way to recovery. 100% recommend seeing Jsmes if you have a sports related injury. You will be very happy you did. Thank you so much🫡

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fab Sports Massage!

I booked in for a sports massage with Natassha and she was amazing! I was having issues with my shoulder/back & she sorted out all my aches & pains. She gave me great advise, & even shoes recommendations :-)

26 January 2026
Unprompted review
Rated 5 out of 5 stars

I had the most amazing experience with…

I had the most amazing experience with Dom. I have lots of aches and pains to my upper back, Dom really helped me to sort most of the pain. I'm sure I need some more treatment and hopefully I'll book again. He was so informative. He guided me on how to lower my high blood pressure.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Kat my physio Kat my physio really listened to my…

Kat my physio really listened to my physio needs with my long term injury. She helped me problem solve and also was realistic with my abilities each week. She always gave me hope for the future and I never felt limited by her . Kat has a real ' go for it attitude' which really inspired me. Thank you Kat 😊

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Well done Physio Crew

My husband has recently become quadriplegic due to a severe stroke. We have been going to the Physio Crew in Barnstaple now for a few month to help with his movement. All the staff there are friendly and helpful and Kat Cavalli, their Neuro Physio is an absolute star, she works closely with my husband and has made the time to totally understand his needs and aspirations even being able to read when he needs a break. Well done Physio Crew!!!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

The company's OK; the staff are great.

Not sure about the company but the staff are wonderful. OK, the facilities are perfectly adequate as far as I can see. Anything needed has always been immediately available. The best bit is the staff. I have had Kat and she has been knowledgeable, fun and helpful. She is well informed as you would expect of a good professional and imaginative in her use of various techniques to help me; I should add that I am a pensioner and stroke survivor. I have never been made to feel out of place even though this is a place more set up for sports injuries as far as I can see.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Rozzy highly enough.

After seeing many specialists regarding my knee issue, Rozzy was extremely knowledgeable & helped me like no other specialist I have seen. Rozzy used a mixture of therapy's, physio, exercises, massage.
I'm now able to walk without a stick. I cannot recommend Rozzy highly enough.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I recently had an appointment with…Pelvipower

I recently had an appointment with Rozzy and a trial on the Pelvipower chair
Rozzy was professional and knowledgeable about women's health.
I had a 20 minute treatment, with no pressure to rebook unless I wanted to.
Unfortunately the treatment on this occasion hasn't Made any difference to my problem but would possibly with further treatments
The overall experience was discreet and professional

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended and Entirely Helpful.

I was recommended the Crew by a gym manager who understood my injury (- rotator cuff issue. she was competitive weight lifter). My experience of the Crew was excellent. Nicole was seriously concerned to help and very clear about issues. Kat, my main physio, has a really empathetic attitude to the work we did. I eventully had steroid injections. I continued to use the Crew. They were really helpful about fully explaining the exercises*,and giving me clear direction (*from a NHS physio I'd seen who was well intentioned but less in tune).

17 June 2024
Unprompted review
Rated 4 out of 5 stars

Great Physio

Great physio support for my arthritic hip - really helpful exercise programme and pinpoint manipulation. All delivered very professionally, with encouragement and cheerfulness. I find the black uniforms quite gloomy. Fix the front door!!

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Sports Massage

Dom provided an exceptional sports massage that effectively addressed and alleviated my muscular discomfort. His expertise and professional manner were commendable. Based on the quality of service received, I have committed to the monthly subscription package which I recommend to all.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Thankyou Physio Crew

I would just like to thank Nicole and Dom at the Barnstaple Physio Crew for fixing my injured shoulder.
Over 3 months they have been Professional, competent and kind. I would highly recommend the Physio Crew to anyone in need of physiotherapy.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Barnstaple physio crew = 10/10

I have been visiting the Barnstaple Physio Crew for the last few months and have nothing but praise. I have a complex health issue and wanted to try hyperbaric oxygen therapy to help. Initially my doctor would not sign paperwork to allow me to use the chamber (but refused whilst not understanding or researching what oxygen therapy did). The team at Barnstaple worked together to assess that I was safe to use the chamber and I have since had therapy consistently since August. I’ve had huge improvements in my symptoms and the staff are always very supportive and understanding - THANK YOU. I always feel like the team are rooting for me to overcome my illness and the massages/physio I’ve received there as well as the oxygen therapy has been top notch.

7 December 2022
Unprompted review
Rated 1 out of 5 stars

I paid for a letter outlining the…

I paid for a letter outlining the findings of my assessments over the treatment I had obtained before the pandemic and the findings of the assessment on that day. It took several attempts to get a letter that was inaccurate. I informed them this does not reflect the notes of my treatment, obtained at an earlier date. I was told I would get an email about the letter from the senior physiotherapist. I have not heard anything since.
I was also not informed prior to treatment of the cost. And had several emails ignored.

27 July 2022
Unprompted review
The Physio Crew logo

Reply from The Physio Crew

Hi, Thanks for taking the time to leave us a review. Due to the nature of legal letters there is a charge to cover the physiotherapist's time in producing these. This has to be scheduled into the clinicians diary and I can see that this was sent within 5 days. I know we spoke on the phone several times and via email. I am sorry that we did not meet your expectations and wish you the best for the future.

Rated 5 out of 5 stars

Zoe Rawlings really helped me today

Had a treatment today with Zoe Rawlings (physio crew) that was a really professional deep tissue massage. Zoe’s magic fingers quickly eased my back, shoulder and calf pain. Thank you Zoe - you are brilliant and I look forward to my next treatment. 😃

4 August 2021
Unprompted review
The Physio Crew logo

Reply from The Physio Crew

Thanks for leaving us a review :)

Rated 5 out of 5 stars

The Physio Crew Back and Neck Pain

I was recommended for treatment at the Physio crew and my appointed physiotherapist was Kamil Simpson for my back and neck pain, she is so experienced and knowledgeable, easy to talk to and I immediately felt at ease with her.

She gave me a steady program of well designed exercises, and some massage treatments which helped me no end. I cannot recommend the Physio Crew enough, and I will certainly be recommending them to anyone to needs help with pain or injury 100%. Thank you so much.

17 December 2020
Unprompted review
The Physio Crew logo

Reply from The Physio Crew

Thanks for leaving us a review :)

Rated 5 out of 5 stars

I was given The Physio crew to help…

I was given The Physio crew to help with a neck injury. My appointed physio was Kamille Simpson who immediately put me at ease with her calm and pleasing personality. Seven weekly appointments by video call, following well designed exercises, put me in an extremely better place. Very pleased with the outcome and I'll know where to go if in future need. Patrick Hembrough (client)

18 June 2020
Unprompted review
The Physio Crew logo

Reply from The Physio Crew

Thanks for leaving us a review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look