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The Pillow Home Reviews 

4,519
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 4,116 reviews, customers had a great experience with this company. The ordering process was consistently found to be simple, quick, and efficient, with many appreciating the smooth, problem-free user experience. The website was praised for its beautiful layout, ease of navigation, and clear product descriptions, facilitating informed decisions and providing immediate order confirmations. However, some customers noted significant delivery delays, with orders taking weeks, even for express delivery, and others reported not receiving their items at all. Conversely, a small portion of people felt the product did not meet expectations, citing pillows that looked different from pictures, were uncomfortable, or seemed too thin.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing excitement and anticipation for their... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of use and... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and navigation,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting excessively long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more

Rated 4 out of 5 stars

Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.

Rated 4 out of 5 stars

The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more

Rated 4 out of 5 stars

When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more

Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,519)

4,160 reviews in the last 12 months

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Rated 1 out of 5 stars

Very slow refund procedure - still waiting

I have returned the pillow, as advised, by tracked postage to China (returns have to be paid for by customer). I can see that the return has cleared customs in China 3 weeks ago. I still have not received my refund. Beware of this company - poor customer service, and expensive returns.

21 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 1 out of 5 stars

Do not order from this company!

Do not order from this company!! My order never arrived and I have contacted them twice with no response from them. Their website is a complete lie...beware.
Here is a follow up….I have contacted customer support four times. They are unable to cancel order, provide a delivery date, issue a refund or provide any substantive information. The company is a TOTAL SCAM!

20 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Good site

I found them when researching new bed covers and the site was easy to navigate and see the options. I haven’t used the product yet but the pricing is competitive and if you have more than one bed they do have deals for combo purchasing. I like the 90 day guarantee as well for returns if it’s not working out for you.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Thin and uncomfortable

Thin, and leaves the mattress feeling ‘hard’. I’ll be putting my old topper back. They say it makes your bed feel like one from a 5 star hotel - not any 5 star I’VE stayed at!

20 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 4 out of 5 stars

Easy to order

Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.

9 July 2026
Unprompted review

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