Trust
It may be the renters have a better experience, but I’m writing as an owner who eventually had to fire SierraLV Property Management & Realty. Everything was fine until the contract was signed.
After that?
-The rep, Allsyon, estimated we needed about 800 dollars worth of touch up paint, small repairs, and the like. Seemed reasonable. She asked us to work with her contractor. By then, we had left the keys with her and permanently exited town, leaving of us at her mercy. The contractor then wanted almost three times that amount.
-To make it worse, I recently learned from our new management company that they over-sprayed; there is paint on many fixtures. We should have figured something was wrong; for our two thousand plus dollars, the contractor was in the place for less than three hours.
-Likewise, the rep wanted us to use her cleaning company for a mandatory deep clean at the cost of nearly 300 dollars. Now, the new management company has sent photos showing that no such cleaning was accomplished.
--Allsyon signed off—our eyes and ears—on both projects.
-Before she had contract, keys, and our absence form the city, she assured us the property would be listed immediately. It took almost fourteen days; her excuse was that she had broken her foot or leg.
-Once the place was listed, were supposed to have weekly meetings concerning the market—soft, flooded—and potentially adjust prices. It took these awhile to start. Then, we agreed twice to reductions. After firing the company, I learned that these reductions were never updated in the listing.
-Likewise, the listing photos were scant and did not highlight or even show the master bedroom or the bathroom, with a walk-in shower and jettub.
-Then they skipped two weekly meetings in a row. When I finally called about that, I heard another story about a broken leg or foot, this one of one of the team members. That was about the time we decided to move on from SierraLV Property Management & Realty.
-As an extra: Aside from pushing her contractor and cleaner on us, Allsyon all but mandated we buy an expensive home warranty. One has to wonder what the relationship between her and the warranty company is.
At this point, more than two months have passed with the place empty. Before we can find a renter, the property needs a proper cleaning, as well as overspray removal from the previous contractor. Once that is performed and the place is properly priced, we hope to find a renter quickly, but the loss of rental income has been steep. I should have checked the listing routinely and been more proactive, but then again, you hire a company so you do not have to do those things.
Talking with Allyson about these things, I caught her in a number of lies.
The bottom line? It takes a lot of trust to put your place in the hands of a property management company, and, simply, SierraLV Property Management & Realty cannot be trusted.
