I purchased a screen protector and bumper case for my Google Pixel 10 Pro. The screen protector is fine - I'm glad the material is forgiving enough to allow me to reset the positioning a few times, t... See more
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Based on these reviews
I bought a Magnetic Aluminum Magsafe Case for pxiel 8 pro. Fitting is good, outlook is okay. 2 points are not satisfying : a) the aluminum case does influence the cell signal level of the phone n... See more
Decent case, but a few drops and it feels as if its beginning to lose full clasp (this is for the frame case pixel 9) feels like eventually the clasp may not be the most reliable method of closing,... See more
Company replied
When I ordered the case I thought I was getting the magnetic case, a 2 piece case that has a screen protector in the front piece and the back is held on magnetically after the phone is put inside the... See more
Company replied
Company details
Written by the company
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Contact info
United States
- thepixelcase.com
2.3
Poor
143 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a case on Oct 3rd..
I ordered a case on Oct 3rd... and got a shipping notification today, Oct 18th. FROM CHINA. I am in the U.S. - also, there is no more de minis ($800 limit with no duties) so presumably there will be tariffs due on this. No where was this mentioned during the purchase process. Their website shows this at the bottom of each page: Shop Address: 8 Market Pl Suite 300, Baltimore, MD 21202, USA - so I can already see this is going to have to be a chargeback with my credit card.
18 October 2025
Unprompted review
Not magnetic in the least
Not magnetic in the least. Shipping was relatively fast and painless but the case is useless as it blocks the phone's own magnetic ring from working. Basically an overpriced scam.
13 October 2025
Unprompted review
Ordered in September
Ordered in September, still waiting in October. The tracking is completely faked. Lesson learned.
9 October 2025
Unprompted review
Almost a scam.
I'd say it was a complete scam however I did receive a phone case. The scam element came after I realised the case did nothing it was advertised to do. The magnet is to weak to stick to any snap magnets, It is also not compatible with wireless charging.
6 October 2025
Unprompted review
No company replies. Do not buy from them.
Product received on Sept. 25, 2025. On that day, after following instructions to email a request for Return Authorization, I sent 3 emails and received no replies. Their NYC registered phone number is a constant busy signal. May have to request my bank to rescind payment. I'd give them zero stars if I could have.
25 September 2025
Unprompted review
Absolutely the worst phone case
Absolutely the worst case I've bought. It wasn't cheap. £38 for a cheaply made case that didn't even last 2 weeks. I tried to contact them to send it back but they never got back to me. The screen protector part broke and the part that was supposed to protect the hinge was all bent, how they are getting away with charging a fortune for these cases are beyond me. Won't be buying from here again, I wouldn't advise anyone else to buy from them. Not worth the money
23 September 2025
Unprompted review
If there were an option for zero stars…
If there were an option for zero stars that's what they would get. Takes forever to ship. No communication. Don't waste your time.
28 September 2025
Unprompted review
Non-existing customer service
This is the worst store since the invention of online stores. After waiting for more than 3x as long as announced, the order arrived with wrong items. I contacted their "support" 5 times but never once got a reply. Unacceptable. Further, the shipment came directly from China. And this also is how their product look like: cheap Chinese counterfeit stuff.
28 August 2025
Unprompted review
Scam website
Scam website. Avoid at all costs. Incorrect case sent and does not look like the one in the picture.
25 September 2025
Unprompted review
Ordered a case and glass protector for…
Ordered a case and glass protector for my pixel 10 xl pro and haven't received any info regarding my order. Tried contacting them with no response so I ended up disputing the transaction from my bank. Pretty sure this company is a scam. I ended up order one somewhere else 3 days ago and I received it. Don't waste your time or money.
7 September 2025
Unprompted review
Never received order
Never received order. The tracker said it was delivered to an address in Chicago - I live in Kansas. Shipped from China, even tho website says they are in Maryland. Phone number on website is always a busy signal. DO NOT BUY
20 September 2025
Unprompted review
Shipment went well, Magnetic Aluminum Magsafe Caseis not good
I bought a Magnetic Aluminum Magsafe Case for pxiel 8 pro. Fitting is good, outlook is okay.
2 points are not satisfying :
a) the aluminum case does influence the cell signal level of the phone negativ. on my test it dampens the signal from -104dBm to -120dBm, which resulted in a bad call quality.
b) the extra camrea glas will get dusty very fast, you need to open the case every week to clean it.
3 September 2025
Unprompted review
Only order if down for 2+ week wait!
Ordered 2 cases on Sept 4th and my shipment didn't even leave China til the 11th. Still waiting on cases and gear for 2 new Pixel 10 pro devices which are still in boxes on the 15th. Has this vendor ever thought of sending some bulk inventory over and using a US based drop shipper to improve shipping lag? The pixel case store was 1 of very few options available for cases when we received our pre-ordered devices, but I've been waiting long enough for the market to now be flooded with options, thanks pixel case store for 2 weeks of frustration waiting to use new devices we paid a small fortune for. This is my first and with no doubt at all, my last experience with the Pixel Case Store #cancer!
**Update** I did receive my order on September 19th and the cases and screen protectors were in excellent shape. The build quality and fit are premium and complement my premium Pixel devices very well! I want to thank Pixel Case support for responding promptly and for indicating work is underway to establish U.S. based fulfillment, I actually received my order on the same day as their response! Improving shipping time will make me consider future purchases, as Pixel Case's prices are significantly lower than Zaag, OtterBox and most other major brands. My experience is that the quality of Pixel Case accessories are the same or better than the majors, Thank You Pixel Case!
1 September 2025
Unprompted review
Reply from Thepixelcase
Hi Collin,
Thank you for your honest feedback, and we’re truly sorry for the frustrating experience you've had.
We understand how disappointing it is to wait for accessories, especially when you're excited about using new Pixel 10 Pro devices. You're absolutely right that a delay like this shouldn’t happen—especially when fast shipping was selected.
Let us clarify a few things and make it right:
Your Order: It left our warehouse on September 11th, which is within our 1–3 business day processing window. However, we fully acknowledge that the shipping time from China to your location has not met expectations.
Shipping Location: At the time of your order, due to high global demand from the Pixel 10 launch, our U.S. inventory was depleted. To ensure all orders could still be fulfilled, our team had to dispatch certain models from our primary warehouse overseas.
Improvement Plan: We completely agree with your point about U.S.-based fulfillment. In fact, we’re actively working on restocking our U.S. hub in California to handle faster delivery for future Pixel launches.
We Can Help Now: If your cases still haven't arrived, please reply with your order number or email so we can personally track the shipment and offer you compensation or a full refund—whichever you prefer.
We care about our customers and your experience matters. You're not just an order number to us, and we’d love the opportunity to make this right.
Warm regards,
Madison Reed
Customer Support Manager
Ordered a new Pixel 10 Pro case
Ordered a new Pixel 10 Pro case. Eventually received only a screen protector drop shipped from China. No replies to multiple emails, which is where users are directed for issues.
30 August 2025
Unprompted review
Reply from Thepixelcase
We’re truly sorry to hear about this frustrating experience, and we completely understand your disappointment.
It sounds like there was a fulfillment error where only the screen protector portion of your order was dispatched instead of the full Pixel 10 Pro case package. This is absolutely not the experience we aim to deliver.
Here's what we want to do to fix it:
Immediate Resolution: Please send us your order number or email address at contact@thepixelcase.com
, and we’ll verify the order and ship out the correct Pixel 10 Pro case right away — at no extra cost.
No Response Issue: If you haven’t received a reply, we sincerely apologize. Our support team has been handling a large volume of messages due to the Pixel 10 launch surge, but we’re expanding our team to reply faster and ensure no messages go unanswered.
We’re a small, passionate team and your feedback helps us improve. Thank you for your patience, and we hope we can earn back your trust.
Warm regards,
Madison Reed
Customer Support Manager
Sent actual trash in a box.
Sent actual trash in a box.
Bought 2 cases and received a broken glass screen protector 15 days later. They do not respond.
10 September 2025
Unprompted review
Reply from Thepixelcase
Hi,
We sincerely apologize for the experience you’ve had — this is not the standard we aim to deliver.
Receiving a broken glass screen protector instead of the 2 cases you ordered is completely unacceptable. We understand how frustrating it must be, especially after a 15-day wait and no response from our side.
Please allow us to make this right:
🚨 What to Do Now:
Email us directly at contact@thepixelcase.com
with your order number and photos of what you received.
We will immediately review your case and send you a replacement or full refund — your choice.
We take full responsibility for this mix-up and are currently investigating how this error occurred in our logistics system. Your feedback is incredibly valuable, and we are using it to improve both our fulfillment and response times.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
Warm regards,
Madison Reed
Customer Support Manager — The Pixel Case
I just purchased the pixel 10 prol XL…
I just purchased the pixel 10 prol XL with the magnetic case ring stand. It fell apart after in less than 10 minutes. I tried to see how it would do with my magnetic car accessory and it dropped. The adhesive used is vey poor and it came apart in less than 10 minutes. This is a poor product. Will return.
Got a reply from CS and tried using the address in China to return. Went to both UPS and FedEX and they say the location does not exists. Very disappointed. If the CS is reading the order # 51611
7 September 2025
Unprompted review
Reply from Thepixelcase
Hi there,
I'm truly sorry to hear about your recent experience with our Magnetic Case Ring Stand for the Pixel 10 Pro XL. That’s absolutely not the standard we aim to deliver.
🔧 Regarding the Product Issue:
It sounds like the magnetic component and adhesive did not hold up as expected, and I completely understand how frustrating that must be—especially after just 10 minutes of use. This particular issue may be due to a rare production fault, and we take such quality concerns very seriously.
📦 Return & Replacement:
If you're looking to return the item, we’ll make the process as smooth as possible. Please email us at contact@thepixelcase.com
with your order number, and we’ll:
Issue a full refund, or
Ship a replacement with upgraded adhesive — your choice.
📬 Important Note:
We’ve been working closely with our supplier to improve the adhesive used in this model, and newer batches are already updated. If you'd like to give it another try, we’ll ensure you receive one of the improved units at no extra charge.
Again, I truly apologize for the inconvenience. We appreciate your feedback — it helps us get better every day.
Warm regards,
Madison Reed
Customer Support Manager – The Pixel Case
Premium Shipping? More Like No Shipping
I placed an order with The Pixel Case on 9 August 2025 and paid extra for Premium Shipping — which they advertise as fast, guaranteed, and with tracking. Three days later, my package was still sitting in China with no sign of movement and not scheduled to fly out until a week after I placed the order.
I contacted their customer service immediately to ask for an explanation. They never replied. I followed up again, but still received no response. Paying for “premium” service and then being ignored is unacceptable.
Delays can happen, but the lack of communication and the misleading representation of their shipping service makes this a poor customer experience. I will not be ordering from them again and recommend others think twice before paying for their so-called premium shipping.
8 August 2025
Unprompted review
Reply from Thepixelcase
Hi,
Thank you for taking the time to share your experience — we completely understand your frustration and sincerely apologize for the disappointment.
🚚 Regarding Premium Shipping:
You're absolutely right to expect faster processing and better communication when opting for premium shipping. In this case, it’s clear that we failed to meet those expectations, and that’s not the experience we strive to deliver. While international logistics delays can happen, especially due to customs or cargo flight scheduling, this does not excuse our lack of response.
📩 Communication Breakdown:
We’re truly sorry that your messages weren’t answered in a timely manner. This is not the level of support we aim to offer. We’ve recently expanded our support team to avoid these lapses in responsiveness moving forward.
🎁 What We Can Do Now:
If you haven’t received your order or feel it didn’t meet your expectations, we’d love the opportunity to fix this. Please reach out directly to our dedicated customer care team at contact@thepixelcase.com
with your order number, and we’ll prioritize your case — whether it's issuing a full refund or sending a replacement express at no extra cost.
We’re committed to doing better, and your feedback helps us get there.
Warm regards,
Madison Reed
Customer Experience Manager
Cheap Chinese knockoffs
Case is very cheap Chinese. Doesn't close properly so cannot use the camera anymore. Useless for premium price.
6 August 2025
Unprompted review
Reply from Thepixelcase
Hi,
We’re really sorry to hear that your experience didn’t meet your expectations — that’s never what we want for our customers.
📦 About the product quality:
While many of our items are fulfilled through international partners, we carefully test and select each design to meet a certain standard of durability, fit, and style. It sounds like the case you received may have had a defect, and we completely understand how frustrating that can be — especially when it affects core functions like using your camera.
💬 Let’s make it right:
Please email us at contact@thepixelcase.com
with your order number and a photo of the issue. We’ll either send a proper replacement or issue a full refund — your satisfaction is our priority.
We appreciate your feedback and are constantly improving based on what our customers share.
Best regards,
Madison Reed
Customer Experience Manager
100 %Scam
100 %Scam, China junk that never shows up. Playing the email runaround game now.....next contest on credit card.
8 July 2025
Unprompted review
Reply from Thepixelcase
Hi,
We’re very sorry to hear about your experience and frustration. While we completely understand how delays and lack of communication can lead to disappointment, we want to clarify a few points and help resolve this for you.
🛠️ Shipping & Tracking:
We partner with international fulfillment centers to offer a wide variety of Pixel-compatible accessories — including exclusive designs you won’t find in stores. However, some shipments may take 7–15 days depending on your region and customs clearance. We absolutely acknowledge that this isn’t ideal for everyone, and we're working on faster logistics options.
📧 Support Commitment:
If you're not receiving helpful responses via email, we want to personally make sure your issue is handled correctly. Please contact us again at contact@thepixelcase.com
with your order number — we will prioritize your case and either reship or refund you in full.
💳 No need to dispute:
We’d prefer to resolve this with you directly and fairly — no need for the credit card chargeback battle. Just reach out and we’ll make it right.
We truly appreciate the chance to improve and regain your trust.
Warm regards,
Madison Reed
Customer Experience Manager
The delivered case looks nothing like…
The delivered case looks nothing like the photos. It has no premium feeling at all.
3 July 2025
Unprompted review
Reply from Thepixelcase
Thank you for your feedback, and we're truly sorry to hear that the case you received didn't meet your expectations.
At The Pixel Case, we do our best to present accurate images and descriptions of every product, but if the product you received looks significantly different or feels lower in quality than expected, we completely understand your disappointment.
✅ Here’s what we can do to make it right:
Please send us a quick photo of the case you received to contact@thepixelcase.com
so our support team can investigate the issue and compare it to the model shown on our website.
Once confirmed, we're happy to offer a replacement, refund, or even an upgrade depending on the situation.
We genuinely appreciate your honest review — it helps us improve both our products and service.
Kind regards,
The Pixel Case Support Team
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