I have recently purchased a recliner chair. The whole team were friendly, polite & helpful. I didn’t feel any pressure to buy. A lovely experience. Great range of quality recliner chairs on disp... See more
Company replied
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Review summary
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Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing tho... See more
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They have a great range of quality products on display, all under one roof and they give good old fashioned polite and friendly service. We were able to choose a carpet at the same time and hold the p... See more
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My order was received earlier than what was initially stated, wich was great news. The delivery took place a week later and was carefully brought into our home and placed where we wanted it. The... See more
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Company details
- #193 of 393 best companies in Home Furniture Shop
- #107 of 228 best companies in Bedroom furniture shop
- #102 of 208 best companies in Decoration and Interior Design Store
- #62 of 113 best companies in Living room shop
- #40 of 85 best companies in Mattress Shop
- #53 of 92 best companies in Sofa store
Written by the company
Discover Wales’ biggest furniture store on one floor, offering over 50,000 square feet of high-quality furniture at affordable prices. Our extensive range includes sofas, dining sets, beds, wardrobes, and home accessories from leading furniture brands - carefully selected to suit every home, lifestyle, and budget. We are a trusted, family-run furniture retailer in The Vale of Glamorgan, South Wales, with over 55 years of experience. Whether you're looking for modern, contemporary, or traditional furniture, our expert team is here to help you create the perfect space. What makes us truly unique is our incredible showroom, set in a historic WWII aircraft hangar - the only furniture store of its kind in the UK! The hangar is believed to have once housed Spitfires during WWII, and while its iconic exterior retains its historic charm, the interior has been beautifully refurbished for a comfortable and inspiring furniture shopping experience. At our core, customer service is our priority. We offer a dedicated after-sales support team, ensuring any service concerns are addressed promptly and efficiently, with minimal hassle to you. Your satisfaction is our mission, and we pride ourselves on offering exceptional service, premium furniture, and unbeatable value. If you’re looking for a reliable furniture store in South Wales, visit us today and discover quality furniture at competitive prices, all under one roof!
Contact info
Unit 1, Retail Area, CF71 7PA, Cowbridge, United Kingdom
- 01446 772927
- customerservices@theplaceforhomesltd.co.uk
- theplaceforhomesltd.co.uk
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Company.
We recently purchased a rise and recliner chair from this Company. The salesman was very attentive and extremely helpful but not pushy. We purchased the chair Saturday lunchtime and it was delivered two days later by delivery men who were very professional.
I would have no hesitation in recommending this Company.
21 July 2025
Unprompted review
Reply from The Place For Homes
Thank you for your lovely feedback Tench! We're so glad you had a smooth and positive experience, and that the chair arrived promptly. It’s great to hear our team made a great impression. We really appreciate your recommendation!
Delivery service and customer service spot on.
Wide selection of goods in a great showroom.
7 July 2025
Reply from The Place For Homes
Thank you so much for your lovely review John! We're really pleased to hear you enjoyed the showroom and that our delivery and customer service met your expectations. We hope to welcome you back again soon!
Reply from The Place For Homes
Thank you so much for your kind words Julie! We're thrilled to hear you're happy with your new light and that it gives off a great look. We really appreciate your feedback and hope to see you again soon!
The staff were very helpful and after…
The staff were very helpful and after care aswell will recommend as they got lovely furniture and sofas there
27 June 2025
Reply from The Place For Homes
Thanks so much for your kind review Angela! We're glad you found our team helpful and that you were happy with both the service and the furniture. It means a lot to know you'd recommend us. We hope to see you again soon!
Within an hour of delivery we realised…
Within an hour of delivery we realised that the pouffe delivered was too large for our room. We contacted Place for Homes immediately and spoke to the manager who informed us that as the pouffe had been made in a colour from the swatch shown that it had now became BESPOKE and there would no refund or credit note, as I hadn’t read the terms and condition on the back of the sales receipt. So to any customers thinking of any purchase from Place for Homes please read the back of the sales receipt before signing it. I realise that not everyone reads the small print, but as I would like to point out the manager had very little sympathy with this unfortunate outcome.
8 July 2025
Unprompted review
Reply from The Place For Homes
Hi Georgina,
Thank you for your feedback, and we're sorry to hear you're unhappy with the outcome of your order.
We always aim to be as transparent as possible, and we do highlight in both our documentation and in-store conversations that any item made to order, such as your footstool, which was created in your chosen fabric and colour, is classified as bespoke. Under UK consumer law, bespoke items are exempt from standard return policies, as they have been made specifically to a customer’s requirements. This is also why your order carried a longer lead time of 16 weeks.
We understand that it’s disappointing when something doesn’t work out as expected, and we're genuinely sorry you felt the service lacked empathy, this is never our intention.
Kind Regards,
Place For Homes Team
We ordered some furniture APFH Huw who…
We ordered some furniture APFH Huw who we dealt with was brilliant we highly recommend them great people to deal with
19 April 2025
Reply from The Place For Homes
Thank you so much for your lovely review and recommendation Mrs Broder! We’re really pleased to hear that you had such a positive experience and that you’re happy with both the furniture and the service you received. If there’s anything you need in the future, we’re always here to help.
Exchanged purchase
Salesman was very attentive and helpful. Three piece suite ordered, delivered in expected time frame.
Unfortunately the suite was not suitable as it looked much too big in our living room. On visiting the store, the Manager was very helpful and eventually agreed to an exchange for another sofa and two chairs. The only downside was, the re-stocking charge for the existing suite, was £800 which seems quite excessive. Nevertheless, we have now ordered something more suitable.
22 May 2025
Reply from The Place For Homes
Dear Mr and Mrs Vincent, thank you very much for your review.
We are disappointed that you feel the restocking charge was excessive as this is below the industry average of 25% of the purchase price and contractually not something we are obliged to offer. Additionally, we believe that this would be significantly lower than the loss you may have incurred if you had attempted to sell the goods on privately.
Your original order of a La Z Boy suite was special ordered for you from La-Z-Boy in the colour and combination you requested. In the case of your order there were no reclining items which is unusual for a La z Boy.
We understand that sometimes mistakes can be made and therefore always endeavour to help resolve the situation, hence the offer to restock the items for you.
As you know the goods were in your home for a week and whilst we appreciate that you did not use them and kept them covered, in order to sell those goods we will need to offer a customer a significant reduction in the value of the goods. This is to incentivise them to buy your returned items and not purchase brand new goods in exactly the colour and specification they wish. Additionally the demand for non-reclining La Z Boy items is low which means the demand for your returned items is likely to be lower.
We do not generally offer to restock items as returned goods are very very difficult to sell on and prevent us from putting new models that can be ordered in the colour and combination into our showroom. I am sure you can understand this is very costly.
Once again we are sorry that you found this charge excessive and hope that you will be pleased with your newly selected items.
Assuring you of our very best intentions.
The Place For Homes
An excellent service with a fantastic…
An excellent service with a fantastic suite and the people were great from the sales guys to the delivery guys.
28 May 2025
Reply from The Place For Homes
Thank you so much for your lovely review, Jonathan! We're delighted you were pleased with the suite and that our team, made your experience a great one. We really appreciate you taking the time to leave a review and look forward to seeing you again in the future.
Reply from The Place For Homes
Thank you so much for your 5-star review Wendy! We're really glad to hear that our delivery team were polite and helpful - we’ll be sure to pass your feedback on to them. We truly appreciate you taking the time to share your experience!
New Lazy boy recliner.
informed that the recliner had arrived in store ,so payed the balance & the recliner was delivered on the date agreed ,pleased with my purchase & the service that we had from Place for Homes.
15 May 2025
Reply from The Place For Homes
Thank you so much for your kind review William! We’re really pleased to hear that everything went smoothly with your La-Z-Boy recliner delivery and that you're happy with your purchase. It was a pleasure to assist you, and we hope you enjoy your new recliner for many years to come. If you need anything else in future, don’t hesitate to get in touch.
Pretty Good
Good products and communication regards delivery, but a little bit expensive delivery cost.
12 May 2025
Reply from The Place For Homes
Thank you for your feedback Susan, we’re really pleased to hear you were happy with the products and our communication throughout your order. We understand your point about delivery costs and are always reviewing our shipping options to provide the best possible value.
Reply from The Place For Homes
Thank you so much for your review! We're really glad to hear you found our support and advice helpful, and that you had a friendly experience. If there's anything else we can do for you, please don't hesitate to reach out.
Came to the place for home a few weeks…
Came to the place for home a few weeks ago to look for a new wardrobe, sales team were brilliant with helping me choose the perfect one to fit my home. Delivery came today and the boys on the van were brilliant and assembled it in no time. Definitely would recommend
28 April 2025
Unprompted review
Reply from The Place For Homes
Thank you so much for your kind review Owen! We're delighted to hear the team in-store helped you find just the right wardrobe, and that the delivery team did a great job. We really appreciate the recommendation!
Reply from The Place For Homes
Thanks for taking the time to leave us a review David! We’re pleased everything went well with your order and delivery. If there's anything else you need, don't hesitate to reach out.
Reply from The Place For Homes
Thank you for your wonderful review Judith! We're thrilled you were happy with our prices and the quick delivery. We look forward to seeing you again soon!
Delivering excellence.
The two delivery guys were great.
Nothing was too much trouble and they were helpful, pleasant and informative (told us how things worked!!)
Would recommend these two any day.
22 April 2025
Unprompted review
Reply from The Place For Homes
Thank you so much for your kind review Brian! We're thrilled to hear that the delivery team made a great impression and provided helpful, informative service. We’ll be sure to pass along your feedback to them—they’ll be delighted to know they made your experience better! We appreciate your recommendation and look forward to seeing you again in the future.
Great shop
Great service and range of products with a very friendly atmosphere. Would definitely shop here again
22 April 2025
Unprompted review
Reply from The Place For Homes
Thank you so much for the 5-star review Emma! We're thrilled to hear you enjoyed the range of products and felt welcomed by the atmosphere. Your kind words mean a lot to us, and we can't wait to see you back in the shop again soon!
A no nonsense purchase
A no nonsense purchase. Reasonably priced and quick delivery. All very good.
15 April 2025
Reply from The Place For Homes
Thanks so much for your lovely review! We’re really pleased to hear everything went smoothly and that you were happy with the price and delivery. We hope you enjoy your purchase and look forward to seeing you again!
Delivery guys were super heloful and…
Delivery guys were super heloful and did all they could
14 April 2025
Reply from The Place For Homes
Thank you for your kind words! We’re so glad to hear our delivery team made a great impression. We'll be sure to pass on your feedback to them-they’ll really appreciate it!
Reply from The Place For Homes
Thanks a lot for the great review! We're thrilled you were happy with both the service and the prices. We hope to see you again soon!
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