The Planning Bee Reviews 346

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process clear and easy to understand. The service provided is frequently described as excellent, with many people appreciating the efficiency and the smooth user experience from initial contact to completion. Reviewers often highlight the exceptional customer service, noting that queries are dealt with promptly and that the team goes above and beyond to assist. However, some customers also noted issues with scheduling and communication, mentioning missed appointments and a lack of confirmation. A few other people also felt that the process was slow and repetitive, with multiple requests for identity documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of the... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Users describe positive interactions with the overall experience. Customers found that everything was... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the professional and understanding nature of... See more

Based on these reviews

Rated 5 out of 5 stars

We first met Chris Mills late September when he came to our house to sort out our wills. He was very thorough and professional. He advised us of the various options and we opted to put our house into... See more

Rated 5 out of 5 stars

From first contact right through to completing all documents the service was excellent. Will writing and setting up a Trust Fund had seemed a daunting prospect, but my experience with all at The Plan... See more

Rated 5 out of 5 stars

I received excellent service from Chris Mills. He was friendly and very knowledgeable. I had my Will changed, which was much easier to understand than my previous one, and new L.P.As sorted. Chri... See more

Rated 5 out of 5 stars

We had decided to change our wills and searched online for options. Read reviews of The Planning Bee, instead of going to see a solicitor, and decided to try them. Booked an appointment and Chris Stra... See more


Company details

  1. Legal Services
  2. Estate Planning Lawyer

Written by the company

Here at The Planning Bee we ensure that the needs of you and your family are at the forefront. We aim to provide reassurance that your wishes are taken care of, both now and in the future. Our friendly, reliable team are on hand throughout the process; however big or small. We offer a wide range of life planning services including will writing, inheritance tax or assets advice, powers of attorney or appointing guardians for young children. We take the stress away from these vital decisions so that you can spend time with those you love. Peace of mind is priceless. Each of our clients has access to a local specialist Paralegal who can visit them in the comfort of their own home to discuss their needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

346 reviews

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Rated 5 out of 5 stars

The paralegal Chris Stratford

The paralegal Chris Stratford who visited me and explained everything I needed to write my will and power of attorneys was 100% helpful and informative. He also went out of his way to come back and make sure all documents were completed correctly and took them back to his office.
I would award him 5 stars without hesitation!
Mrs Christina Rowe 14/04/2026

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free will.

They were very efficient and hassle-free, from solicitor visit to the final documents received. The information and help to set up my will during the visit was excellent.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy and fast process

Everything was explained really well. We got exactly what we needed. The process was very easy and we received the wills very quickly.
I would definitely recommend Planning Bee.

11 March 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, took the stress out of seeing a lawyer to make our will.
The agent, Chris Mills, was very helpful, polite, friendly and explained everything in layman's terms.
He went through all our options and guided us to what he felt was right for our needs with out being pushy or over bearing.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Spencer Shaw came to our house this…

Spencer Shaw came to our house this afternoon. Made us feel comfortable straight away. Excellent advise from start to finish. Told us information we wouldn’t of even thought of. Took a lot of pressure away from us both. Very professional and would recommend this company 100%

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I met with Chris mills to produce a…

I met with Chris mills to produce a will, he was very professional and explained everything really well, he answered all of my questions and made sure i understood every detail regarding making a will. He took his time to understand my situation and gave me the best outcome which works for me as well as giving me chance to have a think about the fine details in between making me feel at ease regarding what choices to make when preparing the will. It was never rushed and he gave me the oppprtunity to think over other details and has said we are able to make adjustments in the future. Would highly recommend Chris and his company for wills.

25 March 2026
Unprompted review
Rated 3 out of 5 stars

The initial appointment with Tim…

The initial appointment with Tim Preston was good though from needing a straightforward will which was advertised from £59 to being advised to do family trust and LPA ar a cost of £2995 I am still trying to justify such an outlay

29 January 2026
Unprompted review
Rated 5 out of 5 stars

The gentleman that came was very…

The gentleman that came was very helpful and not pushing you into anything you did not want. Very satisfied with the will and also glad to have it stored safely. Still waiting for land registry but know it takes longer to process. Thank you (Phyllis) Valerie Smith

16 December 2025
Unprompted review
Rated 5 out of 5 stars

We had a home visit by Sharon Stephenson a Paralegal from The Planning Bee

We had a home visit by Sharon Stephenson the Paralegal from The Planning Bee. She has been so helpful and friendly. She had taken time to explain the process of the legal documents, which before speaking to her we had felt overwhelmed by. She kindly made another home visit to go through the documents again and help us finalise the signing of them. Thank you Sharon for your patience and help.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Planning Bee

Planning Bee helped me with a will. They were professional and efficient, communicating clearly. I am very happy to recommend planning bee if you are thinking about making a will.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

We contacted the Planning Bee to…review wills and LPA's.

We contacted the Planning Bee to enquire about making new wills and Legal Powers of Attorney. There representative Nick came to our home and gave us a complete run down on everything we needed to make our estate secure for our children. There was no hard sell tactic just friendly unhurried help. Throughout the process everything was done as stated in a very professional manner. I made mistakes on completing the documents but a quick series of phone calls to the company were dealt with by Finn and Theo in a friendly and helpful speedy manner. This is a comprehensive undertaking and both the price and service we have received have been second to none. I have no hesitation in recommending this company to everyone.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Chris Mills was most helpful

Chris Mills came to my home today to help with my will.
He was helpful and professional. Feel huge relief that it is all sorted. Will definitely recommend Chris to all my friends.

11 March 2026
Unprompted review

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