Theplasticman Reviews 

7,509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 758 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exact millimetre measurements, high quality durable materials, and careful protective packaging that ensures items arrive safely in perfect condition. People also mention that placing orders online is very simple through straightforward menus, and custom products are manufactured and delivered promptly just as expected. Some reviewers were not happy with delivery delays, staff shortages holding up orders, and occasional communication issues regarding when items were ready. A few people also noted that shipments took considerably longer than expected to arrive, leading to occasional frustration with the overall fulfillment timeline.

What people talk about most

Product

Reviewers mention positive feedback about product quality and precise custom sizing. Consumers consistently... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and secure packaging.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are cut accurately to... See more

Service

Clients share positive opinions on service, highlighting great communication and brilliant assistance from... See more

Order

Consumers find orders to be a very positive experience, highlighting simple transactions and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Replaced a glass frame with acrylic measuring almost a square metre.... so not small by any means. Took exact measurements to the nearest millimetre. Perfect fit, very cost effective. Took just a few... See more

Rated 5 out of 5 stars

Perfect, any size or colour you could want, great delivery, excellent packaging & good communication. I ordered a top for my plastic rattan coffee table to make it stable & not sag, looks great & can... See more

Rated 5 out of 5 stars

I liked the professionalism, quality of the acrylic panes and the very competitive price! Your fees were 50%+ cheaper than a local firm near where I live in Balham, South London! I don't know how you... See more

Company replied

Rated 5 out of 5 stars

PlasticMan we're very helpful with my order. They kept me informed on the status of my order and between myself and the delivery driver we arranged a very early delivery which benefited both of us.... See more

Company replied



Company details

  1. #1 of 7 best companies in Acrylic Shop

Information provided by various external sources

Online retailer of bespoke plastic sheets and products


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,509)

705 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, reasonable price.
Well packaged

19 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Paula, we really appreciate it.

Rated 5 out of 5 stars

Quality and service as before

Quality and service as before, acrylic was cut perfectly to size and fits as a replacement garden table top well

20 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Alan, we really appreciate it.

Rated 5 out of 5 stars

Helpful people

Haven’t used the product yet, but looks good, well protected.

19 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Matthew, we really appreciate it.

Rated 5 out of 5 stars

Cut to the size I requested

Cut to the size I requested, holes drilled exactly as I asked, this is my second purchase from the plastic ma, extremely happy with both orders and if I need more this is where I will order from

19 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Christopher, we really appreciate it.

Rated 5 out of 5 stars

Great product

A great product at a reasonable price. Initial hold up on delivery due to staff shortage, but I was kept fully informed, which was really appreciated. Would highly recommend.

12 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review, we really appreciate it.

Rated 1 out of 5 stars

It took 8 days each time to dispatch replacement

8 May I notified The Plastic Man (TPM) one of the anti glare Perspex sheets had a knife scratch on it which was acknowledged on 11 May and told a replacement will be sent out. A further 8 days later (19 May) I received notification a replacement had been dispatched.

25 May I informed TPM that the item hadn’t been received and the item appeared to be stuck at FedEx Atherstone distribution centre. 26 and 27 May I received phone calls providing an update and on 27th told a replacement would be sent out and asked to not accept a second FedEx package if it ever arrived, on the basis it would be sent back to TPM. 8 days later (4 June) I receive notification a second replacement sheet has been dispatched.

On 5 June I received the replacement Perspex sheet. While I accept part of the delay is down to FedEx loosing the first replacement sheet, it doesn’t explain why it took TPM 8 days after they acknowledged my first email to send a replacement and a further 8 days after they said they would send a second replacement to dispatch it. In total it has been 28 days since I first informed TPM the first sheet they sent me was defective.

All this hassle for a £4.50 Sheet of Perspex, and ironically they want me to refuse delivery of the second sheet if it ever turns up!

19 May 2026
Theplasticman logo

Reply from Theplasticman

Thank you for taking the time to leave a detailed review.
Having looked into it Adam, I completely understand your frustration.
I'm pleased that the replacement sheet was eventually received, but I appreciate that this came after far more time and effort on your part.
Honest feedback like this will help us improve how we handle replacement orders going forward.

Rated 5 out of 5 stars

Good quality.

I have ordered twice now and both times have got exactly what I needed, great service easy to navigate and a relatively good price.

16 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Steven, we really appreciate it.

Rated 5 out of 5 stars

Great product

Great product, great experience ordering from the plastic man, delivered when said and the perspex has brightened up my dining table. Im sure il be ordering again when my wife decided to change colours.
( of the table) shes not a chameleon.

18 May 2026
Theplasticman logo

Reply from Theplasticman

😂we supply a whole range of colours! Thanks very much for the review Shane, we really appreciate it.

Rated 5 out of 5 stars

Simple web site to order on

Simple web site to order on. Order ready within a couple of days. Spot on for me.

10 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Richard, we really appreciate it.

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