While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

quick delivery and quality product and really made a big difference to my block paving and the grass and weeds that were growing between the blocks died back virtually before my eyes well they were d... See more

Rated 4 out of 5 stars

I recently purchased a robotic pool cleaner from thepoolcleaners.co.uk, and I am beyond impressed! The product arrived promptly and was exactly as described. Setting it up was a breeze, and it has bee... See more

Rated 1 out of 5 stars

Terrible, only part order arrived not answering phones, phone messages or emails for 4 days. Blamed carrier but some parcels never received by carrier. Now will have to contact bank as no response to... See more

Rated 4 out of 5 stars

Ordered at the end of last week, delivered yesterday. After ordering I checked the Trustpilot reviews (yes I know it was the wrong way round !) and my thoughts immediately turned to Paypal's resolut... See more

Company details

  1. Swimming pool supply shop

Written by the company

Pool cleaning and maintenance supplies


Contact info

3.2

Average

TrustScore 3 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company you think you are ordering…

Scam company you think you are ordering premium branded products like blue horizon etc and they send out unbranded generic tubs of chemicals - could be anything, hazardous materials poorly packaged. Say it’s in the terms and conditions that they can send anything if what you ordered is not in stock. Do not use! I’ll be having to raise a chargeback to try and get my money back!

21 March 2024
Unprompted review
Rated 2 out of 5 stars

Better labelling required.

Delivery was fast, but the item that arrived looked completely different to what was advertised on the website, no invoice in the package to confirm what arrived was the same as what was ordered and no application instructions on the container. Considering this was a hazardous substance I would class this as substandard.

15 February 2024
Rated 1 out of 5 stars

I placed an order and received…

I placed an order and received something different and have tried to contact the pool cleaners and asked for a refund and removal of the chemical wrongly sent to me. No response , no refund, nothing.
Do not use this company!

27 December 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look