The Preloved Bag Boutique Reviews 

160
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often pre-loved bags, for being exactly as described and pictured, frequently arriving in excellent, immaculate, or like-new condition, and confirmed as genuine. Many consumers highlight the quick and prompt delivery service, noting that items are consistently well-packaged and arrive swiftly, sometimes even the next day. The overall service is frequently described as excellent and personal, with reviewers appreciating the great communication, helpful staff, and a simple, smooth purchasing process that keeps them updated throughout. Reviewers also frequently express their intention to make future purchases, often saving up for their next item, indicating high satisfaction and trust in the company's offerings.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent condition and accurate... See more

Quality

Clients share positive opinions on quality, consistently reporting that items are exactly as described and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often describing it as fabulous, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic quality. Amazing items in amazing condition as advertised, fantastic price for this product and made my wifes dream come true. She had been looking at this since Lana waz first seen with... See more

Rated 5 out of 5 stars

This is my third purchase from The Preloved Bag Boutique and I can’t rate it highly enough. Every bag has been absolutely as advertised, the communication is great, with Amy helping out this time with... See more

Rated 5 out of 5 stars

Coach Cassie 19 , exactly as described, beautiful bag in great condition. Royal mail lost the package, I contacted the boutique for tracking no as I had lost it, they were in touch immediately and st... See more

Rated 5 out of 5 stars

Excellent items and prompt delivery. I’ve had a couple bags, all of which have been in fantastic condition and just as described. More recently, a pair of boots that are superb. 10/10 highly recommend... See more


Company details

  1. #3 of 10 best companies in Secondhand Shop
  2. #11 of 44 best companies in Handbags Shop

Written by the company

The Preloved Bag Boutique provides an online space where you can purchase preloved designer handbags and accessories at affordable prices. Items are authenticated by approved external authenticators and items are described honestly and as accurately as possible. We provide excellent customer service and we will always strive to provide the best service possible to both buyers and sellers respectively. Our aim is for you to be happy with all services we provide, but especially buying preloved affordably and sunstainably.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(160)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 - so pleased!

Just received my LV Speedy after only just discovering this page. Wow, I’m so glad I did. The bag is in perfect condition for a great price 😍 would 100% recommend!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great service.

I was looking for a handbag with particular features. The bag I purchased was pictured and described well and a request for a measurement was replied to promptly. Delivery was very quick with the packaging exemplary with all smelling fresh. Communication was friendly and replies prompt.
I gave this company five stars as I cannot fault the service or product. I hope to buy again.

18 March 2025
Rated 5 out of 5 stars

Wonderful concept

Amazing company, they were so helpful and gave really good advice and I’m so pleased with my new mulberry which is a fraction of the price compared to buying new. Next time I want a bag this is where I will be shopping. Not only does it make economical and environmental sense they are also lovely to deal with.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Blow away how beautiful my new purchase…

Blow away how beautiful my new purchase of a Mulberry is.
It's like brand new!
Thank you so much.
Returning costomer.

30 January 2025
Unprompted review
The Preloved Bag Boutique logo

Reply from The Preloved Bag Boutique

Thank you very much for your kind words. Im so pleased you are happy with your purchases.

Rated 5 out of 5 stars

I have bought and sold with Preloved…

I have bought and sold with Preloved Bag Boutique.

Highly recommend for both!

Bags I have bought have been exactly as described and delivered promptly.

For bags I've sold payment has been made very quick.

Don't hesitate to either buy or sell with Amy, you won't regret it!

1 February 2024
Unprompted review
The Preloved Bag Boutique logo

Reply from The Preloved Bag Boutique

Thank you Alison, yes selling on consignment is very stress free with us!!

Rated 5 out of 5 stars

Item exactly as described

My questions answered almost immediately. Item arrived super quick packed with care. Item exactly as described, would certainly recommend this business and will definitely be using them again.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bag and service

Blown away by the quality of the bag received, it was just as perfect in person as in the pictures. Have no doubt to the authenticity of the product, more than happy with the price paid. Delivery was prompt, even though I did not pay for express it came straight away. Was really anxious about buying a product second hand but would absolutely buy again from this company.

2 January 2025
Rated 5 out of 5 stars

Happy Experience and Great Bag

This is the first time I have ever purchased a used bag, so was a bit apprehensive, but the bag was exactly as described and in excellent condition. Very quick delivery. I would happily purchase from here again.

13 December 2024

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