Thepretzelcompany Reviews 

195
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness and delicious taste of the soft pretzels, highlighting how satisfying and perfect they are for any family gathering or everyday treat. People also deeply appreciate the convenient subscription services and fast, reliable deliveries that make it extremely easy to keep their homes constantly stocked. Some reviewers were not happy with unexpected delivery delays and occasional problems regarding moldy items discovered right upon opening the shipping boxes. A few customers experienced unusually long shipping times during the winter holidays and felt quite frustrated with the lack of helpful customer support options available to them.

What people talk about most

Product

Clients share positive opinions on product, describing the soft pretzels as delicious, incredibly fresh, and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing high satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be positive, consistently expressing great satisfaction with quick... See more

Subscription

Customers had positive experiences with subscription, noting that they love receiving monthly boxes of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then re... See more

Rated 5 out of 5 stars

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course deli... See more

Rated 5 out of 5 stars

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair... See more

Rated 5 out of 5 stars

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular ba... See more


4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(195)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The first time I ordered and opened one…

The first time I ordered and opened one of the pretzels, I knew just from how good they smell. Open the package and stick your nose right in there and inhale deeply. After that you won't be able to resist the urge take a big bite out of it,right then and there.
There's a satisfaction guarantee through the compay when you buy them,but you won't need it! 😁😋🤤

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I was thankful it was so easy going…

I was thankful it was so easy going through the website to order. The shipping is quick and the freshness is remarkable. Love the sourdough pretzels and happy you can opt out the dips.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Love them all

Love, love, love the pretzels in ANY form! We especially enjoy the bagel pretzels to make ham sandwiches...with the mustard. Gotta try it, you'll be back for more.
One suggestion, I with the order uses freezer bags so I can throw them right in the freezer. Just a thought!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Pretzels

These pretzels are great the best snack for me. I have cancer and I am always looking for something that my stomach can handle and I have found it .

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent snacking experience!

We have bought multiple times. Every order has been excellent! They arrive fresh, freeze well, come out of the toaster oven perfectly! Crispy crust with soft interior. The cheddar schmear is a bonus!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

The Pretzel Company knows what they’re doing!

I’ve become a frequent buyer of these delicious pretzels. My son’s favorite thing is when we order the “mystery box”, you get something different every time without disappointment. The Pretzel Co. has solid products, including their mustards, and I would totally recommend anyone to try them.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The pretzels are fresh

The pretzels were fresh, and during Valentines day you could get heart shaped pretzels to help celebrate in a different way with your loved ones. I had friends tell me the pretzels were the best they had tasted. Whats even better the pretzels were not thick and doughy. The mustards that you could choose from were so good. I like the Wasabi mustard. I was surprised by the pickle mustard, it was a great flavor I was not expecting.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Great pretzels

Great pretzels, arrive fresh and then freeze and when heated they are still great. Fast delivery time too and great value for your money. Subscription is great you can change the type of pretzels and your delivery schedule as needed.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The pretzels from this company have been awesome since the first time I ordered them a year ago

The pretzels from this company have always been totally awesome. From the beginning when ordering or delaying the shipments to the two day delivery. These pretzels are never frozen until they are in my hot little hands. They are awesome about keeping in touch with you about anything. They will do everything they can to make sure that the customer is completely satisfied with their purchase. The product is so great that I decided to put in an automatic purchase every 60 days and if you need to delay or move up your order. They will gladly fix any order no questions asked. These pretzels are fresh right off the assembly line to your box. I recommend this company’s products to everyone who enjoys a fresh pretzel at home or anywhere. Thanks for the opportunity to give you my opinion about a great company. David Riva

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The Pretzel Company is the best

The Pretzel Company was fast, professional and so easy to place orders. The website is easy to navigate with so many great choices. The pretzels were fresh and just like the Philadelphia pretzels I remember when I was in college. I'll be coming back again and again.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Treat Yo'self!!!

After several surgeries on my mouth I thought I'd never get to enjoy "soft" pretzels ever again. I took a chance on an ad I saw on social media after reading the comments and reviews of other customers and EUREKA!!! Their soft, chewy, and oh so deliciously made pretzels are heaven sent! Period. Thank you The Pretzel Company! Thank you!

I've ordered about 3 times now and the shipping is usually pretty quick! Due to the structural integrity of fresh baked goods, they seem to arrive in under 2-3 days.

Either way, once frozen, then defrosted and heated per instructions. The pretzels and bagels I've had are always fresh tasting and chewy and not gooey! I've ordered the signature and Brewers pretzels and the pretzel bagels. All exceptional!

My daughter and I fight over these bagels! Not to the death but hey! There's 12 of them and two of us. You do not get 9 bagels girl!!!

17 July 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look