theprintspace Reviews 

12,148
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of prints, highlighting accurate color reproduction and a superb range of paper options. Many commend the professional and dedicated service, alongside a straightforward ordering process. Reviewers frequently appreciate the fast delivery and secure packaging, ensuring products arrive in perfect condition. However, some customers also noted occasional print errors, such as prints appearing too dark or illustrations being unexpectedly cropped. A few other people experienced delivery issues, including delays, incorrect collection notifications, or orders not arriving as initially expected.

What people talk about most

Quality

Users consistently express high satisfaction with the quality of prints, often describing them as excellent,... See more

Product

Reviewers mention positive feedback about product quality, with many consistently praising the excellent and... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, professional, and of high... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A realy wonderful service ! After trying different other printing services I am so pleased finding Theprintspace. I sell art prints so quality , the way how the print is packed and shipped is for... See more

Company replied

Rated 5 out of 5 stars

I’m currently vetting a new print resource to print my artwork as limited-edition prints. Other printers fall short. I ordered two gilcée prints to test two of the papers ThePrintSpace offers. Followi... See more

Company replied

Rated 5 out of 5 stars

An excellent and dedicated service. My prints were all odd sizes and they were carefully printed separately by hand. They were packaged securely so that they did not get bent in transit. Also I had lo... See more

Company replied

Rated 5 out of 5 stars

I had an exhibition running in Scotland where Giclees were selling fast necessitating a number of reorders. Each time Printspace turned the orders round very speedily, accurately and of high quality.... See more

Company replied


Company details

  1. #10 of 41 best companies in Photo printing service

Written by the company

theprintspace is Europe's leading fine art and photographic printers, offering a wide selection of pro-grade C-type and Giclée papers, as well as bespoke dry mounting and hand made framing.
• Print production in London and Düsseldorf.
• 1-3 business day despatch of prints.
• Fast global shipping.
• Multi language ordering & support.
• Free cloud storage.
• Carbon neutral service.
• Used by galleries and artists worldwide.

100% Guaranteed Satisfaction

We like to keep our customers smiling, and pride ourselves on offering products of the highest standard with a service level to match. This is why we offer our customers a satisfaction guarantee on all orders. If we fail to meet your expectations, we'll offer a solution!

Contact info

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(12,148)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I trusted The Print Space for my prints…

I trusted The Print Space for my prints for an exhibition in Lavenham, I was a bit nervous but they came out really well and fast!

13 April 2026
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Reply from theprintspace

That is exactly what we love to hear! Putting your work out there for an exhibition can be nerve-wracking, so we’re thrilled we could help in any way and you were satisfied with the service!

Rated 5 out of 5 stars

Great service

Great service, quality print. Thank you

21 April 2026
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Reply from theprintspace

Thank you so much for the lovely feedback. Delighted to hear you had a great experience with us.

Rated 5 out of 5 stars

Huge shoutout to Laila and Abhishek 🙌

Huge shoutout to Laila and Abhishek 🙌
They were incredibly helpful, super fast, and made the whole process smooth and stress-free. We solved the issue in no time thanks to their clear guidance and support.
Honestly, the support team here is amazing — professional, kind, and truly there for artists. The best experience!

24 April 2026
Unprompted review
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Reply from theprintspace

Thanks so much for the shout-out, Kristina! We loved working with you, and I’ll be sure to pass your kind words along to the rest of the team.

Rated 5 out of 5 stars

Fast, accurate service and decent PO-proof packaging...

... what's not to love! And on the VERY rare occasions that something goes wrong, they jump on it and get it sorted immediately so my clients never have to know there was a glitch with their pics. Printspace has been my photo printers of choice for many years now ;o)

13 April 2026
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Reply from theprintspace

Thank you so much for the kind words! We make it our mission to ensure your prints arrive in pristine condition. Keeping things seamless for your clients is always our top priority. Thank you for your continued loyalty and for trusting us with your art!

Rated 1 out of 5 stars

Ignored colour profile embedded in picture, not even issued a warning upon uplad, and pushed back blame on customer

ignoring the colour profile embedded in the file certainly does not match the claim “to print files exactly as they are supplied”.
Embedded color profiles were introduced for the specific purpose of identifying and mitigating colour space problems in an automated fashion.

Being so adamant and insisting on pushing the blame for insufficient interpretation of the file’s metadata and pushing the blame on the customer is certainly not suited to create confidence.

I was willing to give it another try, but that way I have no inclination to move my provider selection process forward with you.

12 April 2026
Rated 5 out of 5 stars

The ordering process was simple and…

The ordering process was simple and easy to follow and I was provided with a good quality print, quickly and easily.

10 April 2026
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Reply from theprintspace

Thank you so much for your feedback. We’re really pleased to hear the ordering process was smooth and that you were happy with the print and turnaround time.

Rated 5 out of 5 stars

Top quality job

Top quality job. I will definitely be back for more high quality prints. Thank you the print space!!

6 April 2026
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Reply from theprintspace

Thank you so much for the kind words. We’re delighted you were happy with the results, and we look forward to printing more for you in the future!

Rated 5 out of 5 stars

First Timer

First time using theprintspace and I was very impressed by the ease of ordering, paper choice and speed of delivery. The packaging was excellent with an attention to detail that made the prints feel premium. I will continue to use them for my

16 April 2026
Unprompted review
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Reply from theprintspace

Thank you for choosing us for your first order! We’re so glad to hear that the ordering process and paper selection worked well for you.

We put a lot of attention to detail into our packaging, as we want the arrival of your work to feel just as premium as the prints themselves. We can’t wait to work on your next set of prints!

Kindly,
theprintspace

Rated 1 out of 5 stars

Long time customer receives no refund for poor printing quality…

I've ordered the same print multiple times but this time it printed very dark. I am asking for a refund, and have been going back and forth with the manager, but she will not even consider that perhaps your print shop made a printing error. I sent photos of the print to show the discrepancy but the manager will not appease my request. This will affect future decisions to choose your lab for prints.

7 April 2026
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Reply from theprintspace

Thank you for your review, and for being a long-standing client of theprintspace.

We carried out a thorough investigation of the file supplied with this order. Our findings show that the file was not set up correctly for print, and this is the reason the image appeared darker than expected. The print was produced accurately against the file as received — our process is to output files as supplied, without applying colour or tonal adjustments on our end.

I have followed up this morning to our email chain as we would like the opportunity to resolve this matter.

Kind regards,

Hannah
Manager, Artist and Client Support
theprintspace

Rated 5 out of 5 stars

Great service and product.

Great service, thank you I would recommend.

9 April 2026
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Reply from theprintspace

Thank you for your lovely feedback. We really appreciate the recommendation and are glad you had a great experience with us.

Rated 5 out of 5 stars

Quality product,

Quality product,

7 April 2026
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Reply from theprintspace

Thank you so much! We’re delighted to hear you were happy with the quality of the final print.

Rated 5 out of 5 stars

Fast and great quality print

High quality print, kinda pricey but expected for the quality. The photo uploader tool is quite hard to use and needs some UX improvements but got there in the end

25 March 2026
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Reply from theprintspace

Thank you for the thoughtful feedback. We’re really pleased to hear you were happy with the print quality. We also appreciate your comments about the uploader tool and will make sure this is passed on to the team as we’re always looking to improve the experience.

Rated 5 out of 5 stars

Personal help from The Print Space

The Print Space in London helped me correct an error I personally made on a print order. They helped me with real correspondence, not AI, to resolve this speedily, so that I could get a print off for an exhibition in time. Very helpful given that I am in Canada, and the exhibition is in the UK.

16 April 2026
Unprompted review
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Reply from theprintspace

Thank you so much for your kind words. We’re really glad we could help get everything sorted in time for your exhibition.

Rated 1 out of 5 stars

I didn’t get what I ordered it was…

I didn’t get what I ordered it was misleading web site I’ve not even opened the tube it came in. Disgruntled

4 April 2026
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Reply from theprintspace

Thank you for your feedback, Chris. We're sorry to hear about the confusion with your order.

Having looked into this thoroughly, we can confirm that the correct product was dispatched — a giclée fine art print, exactly as selected during the ordering process. We don't offer canvas printing as part of our range, and there is no canvas option on our website or ordering system.

When this was raised with our support team, we provided relevant information, including a screen recording of the ordering process showing the selections made, and our team went above and beyond to arrange framing as an additional service — something we don't normally offer for already-printed work.

We always want our customers to be happy, and we're still ready to help if you'd like to get in touch.

Kindly,

Hannah
Manager, Artist and Client Support
theprintspace

Rated 5 out of 5 stars

Beautiful prints

Beautiful prints, delivered ahead of time. Helpful staff, once you get through on the phone.

1 April 2026
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Reply from theprintspace

Thank you for the lovely review. We’re so pleased everything arrived safely and in good time, and it’s great to hear our team could help along the way.

Rated 2 out of 5 stars

You forgot to print 1 picture…

You forgot to print 1 picture completely.

2 April 2026
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Reply from theprintspace

Hi DH, thank you for the feedback. I've looked into your order and can see that our team jumped on this immediately to remedy the missing print for you.

I’m sorry for the initial oversight—we always aim for a perfect checklist, but I’m glad we could get the resolution sorted quickly. We hope the final set of prints looks great and we look forward to making your next order a 5-star experience from the start!

Kindly,

Hannah
Assistant Manager, Artist and Client Support
theprintspace

Rated 5 out of 5 stars

Great prints, smooth delivery, and support that actually helps

I've ordered several photography prints through The Printspace and the quality has been consistently excellent: sharp, true to colour, and delivered quickly.

Before committing to larger orders, I bought their sample pack, which was affordable and genuinely useful for choosing the right paper for my work.

More recently, when I accidentally placed test orders through my website integration, the support team sorted everything out the same day: cancellations processed and refund initiated, with no fuss.

The prints speak for themselves, but so does the service.

10 April 2026
Unprompted review
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Reply from theprintspace

Thank you for the fantastic feedback! We’re so glad to hear that the prints have been consistently sharp and that the sample pack helped you find the perfect paper for your photography.

It’s also great to know our team could quickly clear up those accidental test orders for you—we aim to keep the integration side of things as "no-fuss" as possible so you can focus on the creative side.

We really appreciate the recommendation and look forward to your next project!

Kindly,
theprintspace

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