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3.9

Great

TrustScore 4 out of 5

10 reviews

5-star
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Rated 2 out of 5 stars

Sizing is way off.

Sizing is way off.
I ordered an EU 40 , which I have in every single other shoe. Unfortunately it's at least 2 sizes too small.
I'm in Australia

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Ghosted on my return request

Messaged them at their refunds and info emails about returning my shoes. Messaged their chat bot. Nothing. Still don't have any confirmation or even a reply about being able to return my order.

22 June 2024
Rated 5 out of 5 stars

I have been wearing the Proper Sneakers…

I have been wearing the Proper Sneakers for over 2 years, and the quality is unmatched! Their products are very comfortable, and I love that everything is made from sustainable materials. The T-shirts are also high quality and breathable, and the color does not fade over time. I also had a great experience with their customer service team - when I needed to change the size of my sneakers, they sent the new pair to me immediately, and the shipping was quick and efficient. Overall, I will continue shopping with The Proper Label :)

2 November 2023
Unprompted review
N/A logo

Reply from N/A

Absolutely delighted you've been loyal to our Proper Sneakers for over 2 years! We're committed to unmatched quality, comfort with sustainability, and long-lasting T-shirts. Your positive experience with our customer service, quick size change, and efficient shipping means the world to us. Thank you for choosing TPL!

Rated 5 out of 5 stars

Love these Hemptons

The website's layout looks great and very user friend. The sneakers i ordered fit great true to Size. The sneaker are made creaseless which I love because they'll always look new as long as you don't get them dirty. Delivery did take longer than expected but was reassured. Over all it was a great experience, great product. Highly recommended.

16 November 2023
Unprompted review
N/A logo

Reply from N/A

Thank you for the positive feedback! We're thrilled you enjoyed your experience, and found the sneakers true to size with a creaseless design. Despite any delay, we appreciate your patience and welcome suggestions for improvement—email us at info@theproperlabel.us !

Rated 5 out of 5 stars

Super comfortable, sustainable and great customer service!

I’ve been wearing The Proper Sneaker for the past 6 years and I truly love them! They are so comfortable and I love the fact that they use leather from an ethical source. I had some exchanges to do and they were very helpful. Happy customer!

17 November 2023
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Reply from N/A

Thank you for your kind words! We're thrilled you've enjoyed The Proper Sneaker for this long. If you ever need assistance or have questions, feel free to reach out. Happy walking!

Rated 5 out of 5 stars

Fabulous luxury quality and so…

Fabulous luxury quality and so surprised to have exceptional quality for sustainable goods. Will be sure to purchase again.

17 November 2023
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Reply from N/A

Delighted you love our fabulous luxury quality! We're proud to deliver exceptional sustainable goods. Looking forward to serving you again soon!

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