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The Proper Marmalade Company Ltd Reviews 

296
•
TrustScore 5 out of 5

4.9

Food producer
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly delicious taste, exceptional product quality, and wonderfully wide selection of various homemade marmalades easily available through their clear website. People also highlight the exceptionally prompt delivery service, friendly customer support, and extremely secure packaging ensuring all glass jars arrive safely intact. However, some reviewers were not happy with high shipping costs or specific flavor profiles that did not quite match their personal expectations. Some consumers also mentioned minor inconveniences regarding direct international postage options, online ordering details, or unexpected additional delivery expenses.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible range of delicious marmalades... See more

Quality

Clients share positive opinions on quality, highlighting the delicious taste and authentic homemade feel of... See more

Delivery service

Consumers find delivery service to be efficient and timely, with many noting quick postage and secure, sturdy... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy website... See more

Service

Reviewers express high satisfaction with the service, highlighting excellent support alongside a great range... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more

Company replied

Rated 5 out of 5 stars

Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more

Company replied

Rated 5 out of 5 stars

I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more

Rated 5 out of 5 stars

This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more

Company replied

Company details

  1. #9 of 73 best companies in Food producer

Written by the company

All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?

Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(296)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great and original marmalade

Great and original marmalade - from a small independent business. Visited the shop in Ilfracombe and when it came to Christmas.. I had to share with friends and family.

The order arrived quickly and well packaged. Going to be some good breakfasts in late December!

5 December 2024
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Reply from The Proper Marmalade Company Ltd

Thanks

Rated 5 out of 5 stars

Best marmalade I have ever tried!

Really delicious marmalade. I bought a couple of flavours for me - Seville and also Cardammon and they are so tasty on toast! I have bought some of the alcohol flavoured ones to give as lovely Xmas presents, reasonably priced, look great and taste good too - and very quick delivery - thank you!

19 November 2024
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Reply from The Proper Marmalade Company Ltd

Thanks

Rated 5 out of 5 stars

Ordered as presents for Christmas

Ordered as presents for Christmas as I know The Proper Marmalade Company make brilliant products!
They were delivered promptly, very well packaged and arrived safely.

7 November 2024
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Reply from The Proper Marmalade Company Ltd

Thanks Jane

Rated 5 out of 5 stars

Great tastes and great products

We love the choice and the flavours of these marmalades.
Ordering was simple and straightforward. Delivery excellent- kept fully informed and updated.
Will be back for more!

24 October 2024
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Reply from The Proper Marmalade Company Ltd

Thank you.

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