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The Prop Library Reviews 3

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TrustScore 3 out of 5

3.2

Party equipment rental service
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Company details

  1. Party equipment rental service

Written by the company

Wedding decor and prop hire, based in Surrey, Our Pinterest-inspired catalogue of authentic vintage props and original decor can help you create the wow-factor, whether it's for your wedding, special event or photo shoot. With everything from copper arches and galvanised milk churns to sweetie tables and giant games packages, we make it easy for you to style your special day in a sustainable way. The Prop Library...Hire with Style!

Contact info

3.2

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Horrible company, steer clear!!

Absolutely horrible experience working with Kate. Very bad communication skills from the get go- took ages to get responses, she didn’t even get back to me about my deposit until days before my event though we’d been in contact months. She didn’t bring all the items booked the day of, and she supplied us with broken items and has now blamed us and stolen our deposit because of it. Though we have photo evidence the item was broken before our hire, still she refuses to refund. Steer clear of this shady company!!

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Don’t use anyone else!

My husband and I got married in September 2021 right out of lockdown. Having rescheduled numerous times, we weren’t sure it was going to happen and finding suppliers who would be flexible and helpful was a lot more difficult than I had imagined which only added to the stress. Then I found Kate at Prop Library and it all started to come together. She was just brilliant. Creatively working with our budget to make our wedding simply stunning. It was every thing I imagine and more! She actually listened, really cared and I couldn’t of had the wedding we did without her. Couldn’t recommend Kate highly enough!

15 August 2022
Unprompted review
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Reply from The Prop Library

Thank you so much for your kind words Jade. It was a privilege to help you both with your special day!

Wishing you both a lifetime of love and laughter,

Kate

Rated 5 out of 5 stars

Kate at The Prop Library did an amazing…

Kate at The Prop Library did an amazing job sourcing tableware, candelabras and chairs for our 1930s Murder Mystery Party at very short notice.
Couldn't have been more helpful and the result was stunning.
Highly recommend and look forward to working with Kate and the Team in the future. Dawn & Phil Tufnell

7 January 2022
Unprompted review
The Prop Library logo

Reply from The Prop Library

Dear Dawn, Thank you for leaving such a wonderful review! Customer satisfaction is at the heart of what I do, so it's lovely to know you had such a great experience. So thanks for your kind words and I look forward to working with you again.

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