I recently bought the 2 week meal replacement package and, having tried protein shakes from other brands, I can honestly say I was pleasantly surprised. No bloating, no horrid aftertaste and they real... See more
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Review summary
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I’ve been using Protein Works products for over a year now, and the experience has been consistently excellent. Both my husband and I regularly use their protein shakes, meal replacements, and brea... See more
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This morning I phoned because my order was ( unusually ) missing ( the courier mislaid it somewhere en route ) . Flora was really helpful , apologising for the delay and she arranged for a replacem... See more
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Used a few times for their protein powders and creatine. Always exactly what I want/need. The Vegan Platinum Chocolate Silk is excellent. It's never going to be the same taste as normal whey but it's... See more
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Company details
- #67 of 230 best companies in Fitness and nutrition
- #23 of 75 best companies in E-commerce service
- #12 of 42 best companies in Sports Nutrition Shop
- #88 of 280 best companies in Vitamin & Supplements Shop
Written by the company
Protein Works is a multi-award-winning direct-to-consumer functional food brand based in Cheshire employing 170 people across its food manufacturing, logistics and head office teams. From our humble beginnings in 2012 to now, we have sold more than 300 million shakes in more than 100 countries and transformed countless people's lives around the globe. Thanks to our in-house state-of-the art production facilities and our experienced team of nutritionists & food scientists, we create products that offer consumers extreme value for money; products of premium quality that are nutrition-packed and never compromise on taste. Our range includes protein shakes, meal shakes, health & wellness supplements, high-protein snacks, functional foods, and more. As one of the UK's fastest-growing food and beverage brands, with an expanding business in the EU, we are committed to excellence and innovation, and to supporting our customers worldwide on their journey towards better health.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
49K reviews
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Reply from Protein Works
Hello,
We appreciate your positive feedback on our good value, quick delivery, and quality products. We are so happy you are satisfied with your purchase!
Thanks for choosing Protein Works
Alexa
Taste not nice at all
13 April 2026
Reply from Protein Works
Hi Mannie, thank you for taking the time to leave a review. We’re really sorry the taste didn’t meet your expectations, that’s not the experience we want for our customers at all. We’d really appreciate the chance to understand a bit more about your experience and put things right for you. I’ve reached out directly so we can resolve this for you.
Tyra
Great and Fast Service
Great and Fast Service. Blueberry Cheesecake Riot is my wife's favourite.
13 April 2026
Reply from Protein Works
Hi Tero,
We're happy to hear that you had a great experience with our service! We appreciate you letting us know that the Blueberry Cheesecake Riot is a favourite.
Thanks for choosing Protein Works
Alexa
Absolutely delighted with the Protein…
Absolutely delighted with the Protein shakes. All taste lovely.
13 April 2026
Reply from Protein Works
Hello,
We're so happy to hear that you are delighted with our protein shakes and that you find the taste lovely! We appreciate your positive feedback.
Thanks for choosing Protein Works
Alexa
Still waiting on delivery
13 April 2026
Reply from Protein Works
Hi Joe, thank you for your review and we’re really sorry to hear you’re still waiting on your delivery. That’s not the experience we want for our customers. We’ve already reached out to you directly so we can look into this and get it resolved as quickly as possible.
Tyra
The shakes taste amazing and are nice…
The shakes taste amazing and are nice and thick. I am currently using the diet meal replacement shake and it definitely helps stop me feeling Hungry for a good couple of hours after drinking! Really handy if you haven't got time to prepare a meal, in a hurry or just want something quick!
13 April 2026
Reply from Protein Works
Hi Jane,
We're happy to hear you find the shakes taste amazing and are thick. It's great to know the diet meal replacement shake helps with hunger and is convenient for you. We appreciate your positive feedback!
Thanks for choosing Protein Works
Alexa
Excellent products
Excellent products, service, quality & above all the shakes taste amazing !
13 April 2026
Reply from Protein Works
Hi Judy,
We appreciate your positive feedback on our excellent products, service, and quality. We're also delighted you think our shakes taste amazing!
Thanks for choosing Protein Works
Alexa
Didn’t lose any weight at all taste is…
Didn’t lose any weight at all taste is good but same as all other shakes you won’t lose weight
13 April 2026
Reply from Protein Works
Hello Theresa,
Thank you for sharing your feedback, we really value it. We’re sorry to hear you haven’t seen the results you were hoping for.
We have reached out privately to gather a bit more information so we can better understand your routine and provide more tailored support. Weight loss can vary from person to person and often takes time, as it depends on several factors including overall calorie intake, activity levels, and consistency with the plan.
Our shakes are designed to support weight management as part of a balanced lifestyle, but they still need to be used within a calorie-controlled routine to see results.
Alexa
Very happy
Arrived quickly, started using immediately and can feel difference already, will order again soon
13 April 2026
Reply from Protein Works
Hi Bernard,
We're so happy to hear that your order arrived quickly and that you're already feeling a difference! We appreciate your intention to order again soon.
Thanks for choosing Protein Works
Alexa
Quick to arrive
The Clear vegan protein in berry flavour is lovely. The apple and lemon flavour smells bad and I can't force it down. I would have liked to buy a small sample pack of flavours to try before being stuck with a bag of something I won't drink.
10 April 2026
Reply from Protein Works
Hi Lindsey,
We appreciate you sharing your thoughts. We're happy the berry flavour meets your expectations. We're sorry the apple and lemon flavour was not to your liking, and you were unable to sample it beforehand. We'll consider your feedback.
Thanks for choosing Protein Works
Alexa
I bought from 2 different companies to…
I bought from 2 different companies to try. Your was the ones which mixed well, tasted great and kept me feeling full.
Prompt delivery and a follow up email made me feel valued as a customer.
13 April 2026
Reply from Protein Works
Hi Kim,
We're happy to hear our product mixed well, tasted great, and kept you feeling full. We appreciate that our prompt delivery and follow-up made you feel valued. Thanks for your positive feedback.
Thanks for choosing Protein Works
Alexa
The product arrived on time
The product arrived on time. I enjoy drinking it and it keeps me full till the next meal. My doctor also recommended it to keep my protein intake up.
10 April 2026
Reply from Protein Works
Hi Sharan,
We're so happy to hear that the product arrived on time and you enjoy it! We appreciate that it keeps you full and your doctor recommended it. Thanks for your feedback!
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hi Ricky,
We're so happy to learn that our protein shake has really made a difference for you! We appreciate your positive feedback and support.
Thanks for choosing Protein Works
Alexa
Really impressed with these shakes
Really impressed with these shakes . They fill my up for about 3 hours and taste great .
12 April 2026
Reply from Protein Works
Hi Sarah,
We're really happy to hear you're impressed with the shakes! It's great they keep you full for 3 hours and that you enjoy the taste. Thanks for the feedback.
Thanks for choosing Protein Works
Alexa
I’ve been using Protein Works products…
I’ve been using Protein Works products for over a year now, and the experience has been consistently excellent. Both my husband and I regularly use their protein shakes, meal replacements, and breakfast packs.
The taste is genuinely impressive, flavours like chocolate and strawberry are delicious and don’t feel artificial. There’s a good variety, so it never gets boring.
Another big plus is how easily everything mixes, whether with milk or water, no lumps, no hassle.
Overall, a reliable brand with great-tasting, convenient products that we’ve happily made part of our daily routine.
8 April 2026
Reply from Protein Works
Hi Shruti,
We're happy to hear that you and your husband have consistently enjoyed our protein shakes, meal replacements, and breakfast packs for over a year. It's great to know you find the taste impressive and appreciate the variety and easy mixing. Thank you for making our products part of your daily routine!
Thanks for choosing Protein Works
Alexa
Great website, not a great product for me
Great website, good price but product tasted terrible, not for me
6 April 2026
Reply from Protein Works
Hello,
Sorry to hear you didn’t enjoy the Diet Meal 360 – Black Innovation. We’ve been in touch to gather a bit more information so we can better understand what wasn’t quite right for you, whether it was taste, texture, sweetness, or something else.
We do have a very generous open returns policy, so even if you’ve had a serving or two, you’re welcome to return it for a flavour exchange or store credit to choose something more suitable from our range.
Alexa
Platinum vegan protein
Used a few times for their protein powders and creatine. Always exactly what I want/need. The Vegan Platinum Chocolate Silk is excellent. It's never going to be the same taste as normal whey but it's as close as you'll get plus the additional minerals and vitamins as well.
26 March 2026
Reply from Protein Works
Hi Craig,
We're happy to hear that our protein powders and creatine consistently meet your needs. It's great to know you find the Vegan Platinum Chocolate Silk excellent and appreciate its nutritional benefits. Thanks for your positive feedback!
Thanks for choosing Protein Works
Alexa
Fantastic customer service
Tom in customer services was fantastic. A product arrived damaged and Protein Works replaced it immediately. The way they handled it will ensure I remain a customer longterm
22 April 2026
Unprompted review
Reply from Protein Works
Hi Rachel,
We're happy to hear that our customer service met your expectations by resolving the issue with your order promptly. We appreciate you remaining a customer long-term!
Thanks for choosing Protein Works
Alexa
Love the flavours I have chocolate
Love the flavours I have chocolate, banana and strawberry cream and they are all lovely will be definitely getting some more
12 April 2026
Reply from Protein Works
Hi Angela,
We're so happy to hear you love the chocolate, banana, and strawberry cream flavours! It's great that you enjoyed them and will be getting more.
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hi Hayley,
We appreciate your positive feedback on our fast delivery and high-quality products! We are delighted you had a great experience with us.
Thanks for choosing Protein Works
Alexa
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