The Puppet Company Reviews 21

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Terrific customer service. Immediate response. A macaw puppet we've had for quite some time had stopped squeaking. ( A lot of use and lots of fun) A quick phone call to the puppet company and a re... See more

Rated 2 out of 5 stars

Great puppets but very poor customer service. Slow, and and on occasion misleading responses when item was lost in the post. Very slow when it came to offering a refund snd needed chasing up every t... See more

Rated 5 out of 5 stars

Purchased some puppets as part of a selection of soft toys for my daughters nursery. Amazed at how colourful and well built the toys are. My daughter has raved about how story time is illuminated for... See more

Company details

  1. Toy manufacturer
  2. Educational Supply Shop
  3. Toy and game manufacturer
  4. Wholesaler

Written by the company

Now in its 22nd year, The Puppet Company is a key player in the gift and toy world, striking a unique balance of a family-run, values-led business with a global market leader unbeaten on both quality and price. Consequently, we are now the world’s leading puppet supplier, and our Wilberry soft toys are also sold around the globe. There is something magical about owning and using our products; they capture the essence of what makes a memorable toy, as they allow the user to be creative, to entertain and, above all else, have fun! Now they are the world’s leading puppet supplier, and, together with their Wilberry soft toys, continue to make a profound impact on their customers, and the communities they give back to. At the core of The Puppet Company is a commitment to sustainability, fun, nostalgia, education, and creativity. They are a multi award-winning brand, proud of the positive impact they have made on children’s lives for over 21 years. Although quality, sustainable, and affordable toys and puppets now fill several warehouses, it is the people that make The Puppet Company so special, as they proudly pursue purpose over profit. They have a company culture built on making people happy – whether that be staff or customers. Their 21 strong team in Hertfordshire, England all have a vital role to play in making sure joy is delivered to customers around the world. Find out more about us, what makes us different and how we can help: www.thepuppetcompany.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

21 reviews

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1-star

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Rated 5 out of 5 stars

Customer experience was great

Customer experience was great, such friendly, knowledgeable staff. We purchased 3 puppets for our children all of which are fabulous quality and our children just adore them. The puppets really bring their imagination to life.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Terrific customer service

Terrific customer service. Immediate response.
A macaw puppet we've had for quite some time had stopped squeaking. ( A lot of use and lots of fun)
A quick phone call to the puppet company and a replacement was sent immediately at no additional cost.
How's that for 1st class service! Can't fault them and the puppets are just great!

29 March 2025
Unprompted review
Rated 2 out of 5 stars

Great puppets but very poor customer…

Great puppets but very poor customer service. Slow, and and on occasion misleading responses when item was lost in the post. Very slow when it came to offering a refund snd needed chasing up every time to get a response.
Amazon were fortunately far more helpful and refunded me. I'd buy the puppets again,but not direct from this company.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous puppets

Fabulous puppets!
I have bought many of The Puppet Co puppets and also soft toys from their Wilberry range over the years and have always been thoroughly impressed. I first bought them for my daughter, then stocked them in my own toy shop. Now I must have also given dozens in presents for family and friends. Always a firm favourite!

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Puppets for nursery story telling.

Purchased some puppets as part of a selection of soft toys for my daughters nursery. Amazed at how colourful and well built the toys are. My daughter has raved about how story time is illuminated for the children through use of the puppets. Will definitely be ordering more once the children crave new stories and more dinosaurs!!!

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Have ordered multiple gifts through this company and always excellent customer service. Their variety of items is perfect whether you are shopping for little ones or older children. I will definitely be ordering again soon as the Christmas period is coming up.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Stuff…

Recently purchased some Puppets and some of the Wilberry for my god children. What a hit they were, as a supposed grown up we forget the simply joy these toys bring to little ones. Can only say good things on the service from the company and will defo be back for more in future, thanks Puppets

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Traditional Story set Book with Puppets

Purchased a beautiful Traditional Story Set book and finger puppet set for my niece and her new baby from their retail website (Puppetsbypost). Box set makes a perfect gift and was very well received. Website was easy to use and it arrived quickly. Highly recommended site and will definitely be placing more orders.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

High quality

High quality, beautiful made puppets which keep my two and their parents engaged for hours! Great selection of toys suitable for all ages.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

Always have great excellent service and great quality puppets. My son loves his my first puppet he finds them very interactive and comforting! I will back to buy more!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and products! The Puppet Company are a staple in our nursery with all our parents, staff and children. The service we receive is absolutely brilliant and they are a super friendly team! The puppets we receive are always such great quality. The puppet company are our go-to for our soft toys as they have such a wide range of puppets available. We would highly recommend!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

What fun!

We have bought several puppets and Wilberry Soft Toys over the years from The Puppet Company. They never disappoint, great fun, quality, value for money and service.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Just bought a fabulous bright colourful…

Just bought a fabulous bright colourful Puppet called Gloria for my Aunties 80th Birthday ( who's called Gloria ) and she is delighted with it. Great quality and so much fun.
Arrived very quickly and so easy to order .
Can't believe how much lovely product you have so all my Christmas presents now sorted for all the grandkids ( and big kids !)

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products and service

Our boys absolutely love the Puppet Company and Wilberry products. Hours and hours of entertainment for both puppet shows and chasing each other around the house with Dinosaurs. It is a wonderful family company and great service from the team.

17 August 2023
Unprompted review
The Puppet Company logo

Reply from The Puppet Company

Dear Katie,
Thank you very much for your lovely review and we are delighted to hear your boys love our products! We pride ourselves on creating beautiful products that help children learn through play, but most importantly - to have fun! (We also love Dinosaurs too!)
Best regards,
Katy.
The Puppet Company

Rated 5 out of 5 stars

We have a few of the puppet company…

We have a few of the puppet company products now as I think they are very well made. My boys love playing with the puppets and toys (in particular the Noah’s ark gets loads of use). These have also survived many washes (thank god). Would recommend.

17 August 2023
Unprompted review
The Puppet Company logo

Reply from The Puppet Company

Dear Anne-Marie,
Thank you for taking the time to leave us a review, we are so pleased to hear that your boys love our puppets and toys - and are so happy to hear they are still playing with the Noah's Ark set.
Everything we do is about helping have fun and we love hearing this from our customers.
Best regards,
Katy
The Puppet Company

Rated 5 out of 5 stars

Fantastic Puppets

I purchased a puppet for my nephew and the quality was fantastic. There was a huge range to choose from, I was spoilt for choice.
Will definitely be purchasing more

16 August 2023
Unprompted review
The Puppet Company logo

Reply from The Puppet Company

Dear Pete,
Thank you very much for your review and we are delighted to hear you and your nephew loved your puppet! We love hearing from our customers and helping you find the perfect fit, please let us know if we can be of any assistance.
Best wishes,
Katy
The Puppet Company

Rated 5 out of 5 stars

Gorgeous!! I’m in love

Wow thank you once again The Puppet Company for a wonderful teddy!! I’ve bought lots of different puppets and soft toys over the years, and they never disappoint 😍

1 August 2023
Unprompted review
The Puppet Company logo

Reply from The Puppet Company

Dear Jaime,
Thank you for taking the time to write a review and we are delighted you love your Teddy! Thank you for sharing, we love hearing from our customers and stand by our founding motto; Have a puppet - have fun!
Best regards,
Katy
The Puppet Company

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