While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Don't have to run everything at full strength which I appreciate! Gentle massage, a bit more heat, ems adjusted to how I'm feeling. Good flexibility for something this size!

Rated 5 out of 5 stars

I was very disappointed with my purchase as it arrived in a very battered box with no packing but the team at Theraneck. Although they couldn’t do anything about it, we’re very considerate and und... See more

Rated 4 out of 5 stars

Great product, certainly removes the tension in my neck muscles and leaves you feeling relaxed. Since I have spondylosis the TheraNeck has helped greatly especially when twisting my neck when “putting... See more

Rated 1 out of 5 stars

Terrible customer service, arrived in thin damaged box. No branding what so ever on the product or box, could have been any make . Tiny instructions with no health warnings. Contacted company same day... See more

Company details


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(131)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's improved my wife's symptoms…

It's improved my wife's symptoms dramatically, especially her dizziness, this product really does what it says, directly targeting the Vegas nerve, so I would definitely recommend anyone who has neck and balance problems to invest in this wonderful product, it's definitely worth the money.
Thank you.

9 September 2026
Unprompted review
Rated 4 out of 5 stars

Generally positive…

The device is identical to the first one I bought from another provider but the first one stopped working within 2 weeks, I got the impression having used the one purchased from you that the first one was a returned defective that had been resold, as I said earlier it was identical even in the same packaging. The one from you is still working but the heat level on 2 was too hot and my skin felt burnt so I don't use the heat feature. One of the EMS pads has become slightly detached from the pillow but it can be pushed back in and still works. Overall I can feel the effect of it and wilk continue to use it daily.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

This equipment is demonstrably ineffective.

This piece of equipment is demonstrably ineffective, it basically just vibrates and you can feel it doesn't have a therapeutic effect. Asked for money back, wouldn't give it. Gave a slight reduction. Last time I'm buying anything online.

19 August 2026
Unprompted review
Rated 3 out of 5 stars

The product is robust and light, but...

The product is robust and light, which is good for portability. The things I found less appealing were;
1. I found it uncomfortable at the base of the skull just lying on it
2. The heating levels don't (in my opinion) give enough heat generally to the neck
3. The massage gives the neck a jolt when first activated - although level 1 is ok, but the higher levels really shake the fillings in my teeth.

8 September 2026
Unprompted review
Rated 4 out of 5 stars

Neck relief

Found it very helpful,pity there isn't more information about the neck machine.best position for use ,is to lie on the bed and you relax more comfortable. Has help alot.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great.

I use my TheraNeck every evening before bed. It's very relaxing and seems to ease my neck and shoulder stiffness. I've not had many morning headaches since I got it. Definitely recommend giving it a try.

8 September 2026
Unprompted review
Rated 4 out of 5 stars

TheraNeck

Great product, certainly removes the tension in my neck muscles and leaves you feeling relaxed. Since I have spondylosis the TheraNeck has helped greatly especially when twisting my neck when “putting “ playing golf. Since I haven’t had an indication of going to be dizzy as yet I can’t say at this stage whether it’s due 100% to appliance. Would like a charger indicator on the side to say Recharge. If you’ve got neck issues give it try.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

It’s a great massager

It’s a great massager. Especially the muscle impulses and the heat. I get a good nights sleep after use 15 minutes before bed. I have chronic neck tightness and it helps. I don’t use it everyday. I would say that I use it around 2 - 3 times a week and it helps alleviate that neck tightness.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

After using this machine a few times

After using this machine a few times, I feel that it has helped improve my dizziness. The machine is well designed and seems to work effectively around the nerves and muscles in the neck.

If you suffer from long-term neck aches, tension, or dizziness, I would definitely recommend giving this machine a try. So far, I’ve been really pleased with the results.

1 July 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look