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TherapetMD Reviews 2,717

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in calming pets and resolving behavioral issues like inappropriate peeing or fighting among animals. Many people appreciate the quality of the items, finding them to be long-lasting and superior to other brands. The customer service is also frequently praised for being prompt and helpful, and the overall user experience, from ordering to product installation, is described as easy and efficient. However, some customers experienced issues with their orders, including receiving incorrect quantities or products that did not work as expected. A few other people also felt that the customer service was poor, citing slow response times or unhelpful interactions. Additionally, a small portion of people mentioned that the product did not work for their specific pet's needs or that they encountered problems with the diffusers themselves, such as units failing or overheating.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective in calming their... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the product works effectively,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick receipt... See more

Customer service

Clients share positive opinions on customer service. Many customers report excellent and amazing service,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the product easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more

Rated 5 out of 5 stars

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more

Rated 5 out of 5 stars

We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more

Rated 5 out of 5 stars

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more


Company details

  1. Pet Care Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

It works!

I have 2 male cats who barely tolerate each other and who went into a state of panic when I took in a small female stray who had been in my garden for a week in December. The males became aggressive to her and each other. Thermapet really calmed things down to the extent that one of the males was able to settle close to the female without a problem and the other avoided her (he tends to prefer his own company). The female also calmed down and was less jumpy around the males. This was after a few days and had continued to be the case until recently. I didn’t notice the bottle had run out! I have just ordered more. Each bottle lasts a month, which gives me peace of mind but will be a lifelong commitment. (Hence the 4 stars not 5)!!!!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

TherapetMD is life-changing

TherapetMD is life-changing. I have two 8-month-old cats who have bad anxiety from what happened to them as they were small. The diffuser really helps them to sleep more peacefully and to be calmer.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

if I could leave no stars and still…

if I could leave no stars and still write a review that be great, because I waisted alot of $$ on their so called great product, which didnt do anything. False advertising!!!!! I would NOT reccommend this thing to anyone DONT BUY IT!!!

1 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Lisa,

Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.

Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.

You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.

Best Regards,
John of TheraPetMD

Rated 1 out of 5 stars

Plug in safety hazard

The dog diffuser is sold to people in the UK with a UK plug fitted, but the packaging clearly states it shouldn't be used on any voltage other than one that the UK does not use. I emailed, received the acknowledgement that I would get a response in a number of working days, and heard nothing - in well over the days. It will be two weeks tomorrow. Clearly they don't like responding to concerns over product safety.

I used it for a couple of hours before the voltage text was pointed out to me. When I unplugged it, the unit was hot. In that regard, I can't comment on its effectiveness at calming dog anxiety - the house potentially burning down felt like a bigger source of stress than anything else they having going on in their lives.

With no alternative explanation from the supplier I am left believing the dog plug ins are a fire hazard and no-one in the UK should take that risk. With the absence of a response from the company, I'll be looking into if I can report them to trading standards. I'll guess there will be a reason why I can't but I think this level of disregard for safety concerns is appalling.

21 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Gail,

We’re very sorry to hear about your experience and completely understand why this has caused concern, especially regarding product safety and the heat you noticed after use. This is not the experience we want for our customers.

We take safety concerns extremely seriously, and we sincerely apologize for the delay in responding to your previous inquiry. This is not the level of service we aim to provide.

We want to reassure you that our diffuser is designed and tested to operate safely within standard UK household voltage ranges, and we are actively reviewing labeling and communication to ensure clearer information moving forward and to avoid any confusion.

That said, we absolutely understand your concern and appreciate you bringing this to our attention. We would strongly encourage you to discontinue use if you feel uncomfortable at any point, as your safety and peace of mind are the priority.

We would like the opportunity to properly review your case.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

No more accidents

My dog has pee’d in the hall almost every night since I got her 5 yrs ago! Nothing would stop this from happening no matter what I tried, puppy pads, changing the time of her last walk…nope! This plug in has changed my life!
With the exception of 2 episodes I have not wakened to my hall being drenched and honestly can’t believe how good this product is!
Highly recommend

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Ever since getting Therapet my dogs…

Ever since getting Therapet my dogs have been alot calmer, easier to manage especially when I have three of the difusers throughout the house. Check out is easy, you can decide if you want to subscribe and get refills sent to you automatically or a one-time only.

3 April 2026
Unprompted review
Rated 4 out of 5 stars

Fingers crossed

In the 60 days of use, I noticed an 80% improvement on our senior girl who pees inside and licks everything. Our 3yr old male has anxiety when meeting people- we’re working on that. Hoping that with continued use, all 5 pups will improve.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

After trying a one off purchase just…

After trying a one off purchase just after Christmas of the diffusers for my two cats. I was disappointed that i appeared to have been signed up to a subscriptions and received and was charged for two more refills a month later. I could not afford this to be taken from my bank. I have chased Customers Services since the 2nd of March for a refund (which they had agreed to). But now in April still no refund.
On the product I have to say there was a strong smell coming from both diffusers, which resulted in me switching them off as I thought they were burning. This smell was not something that happened with my previous branded plug ins.

2 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Claire,

We’re really sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially regarding the unexpected subscription charges and the delay in receiving your agreed refund. This is not the experience we want for our customers.

We aim to make this as clear as possible during checkout, but we understand how this may not have been expected in your case.

Regarding the strong smell you experienced, we’re sorry this caused concern and discomfort. If at any point a product feels unusual or concerning, we always recommend discontinuing use immediately, as you did. We take feedback like this very seriously and will ensure it is reviewed by our team.

We are also very sorry for the delay in processing your refund after it was agreed. This is not the level of service we aim to provide, and we understand your frustration.

Please contact our support team again and mention your Trustpilot review so we can locate your case and ensure it is prioritised and fully resolved for you as quickly as possible.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

Therapeutic works for real!

Therapeutic works for real!! I ran out and my cats have gone insane. Knocking things off the counter, climbing the door frames, fighting with each other. Just things they haven’t done in months when I plugged the first 2 diffusers in. Order made in a rush for new refills!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Pet diffuser…

Was unsure about buying however I need not worry about it. My cats are so settled right from get go .I've now put it on repeat purchase every 60 days .

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful product

Awful product. The stuff smells so bad it’s hard to leave on. It made zero difference, if anything made things worse. The customer service is just as bad, just get ignored.

29 December 2025
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

We’re really sorry to hear about your experience and that the product didn’t meet your expectations. We also understand your concern regarding the smell and appreciate you taking the time to share your feedback with us.

Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.

You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.

We also sincerely apologize if you feel you were ignored by our customer service team. This is not the level of support we aim to provide, and we understand how frustrating that must have been.

We are always working to improve both our products and customer experience, and your feedback is genuinely appreciated.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

My puppy was unable to relax

My puppy was unable to relax. Sleeping for only short periods. Non-stop movement. Very hyper. i have been using this product for 3 months. It is amazing how much calmer and more manageable he has become. I can't do without this product. Have recommended to two other dog owners, who also are amazed at the change in their dogs. I highly recommend this product.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Stops cat from peeing where he shouldn’t

My cat was peeing on our bed, clothes and couch and nothing worked until I got the therapet diffusers. He not only stopped peeing but seemed happier and became more affectionate. Highly recommend if you have a cat that pees behaviorally/ due to stress.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. Has helped my dogs to not be as nervous and make messes in my house. I am now ordering some for my cat so they don’t fight. Thank you so much for this product.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

It works so well

It works so well! I had one kitten who came into a cat established home and was peeing everywhere and within 2 weeks of using the diffuser, she has stopped completely!

30 March 2026
Unprompted review

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