Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... See more
Company replied
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You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
Company replied
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... See more
Company replied
Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
173 reviews
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Beautiful gold and diamond ring
I bought a small but beautiful gold and diamond ring. Shipping was fast and I love the ring. The price was very good.
3 February 2026
Reply from The RealReal - Chicago
We are so happy to hear that you love the gold and diamond ring you purchased! Thank you for letting us know that you received it quickly and at a great price.
The sweater is perfect..its great and…
The sweater is perfect..its great and in great condition
4 February 2026
Reply from The RealReal - Chicago
Thank you for your feedback!
Excellent customer service
Excellent customer service, knowledgeable staff. She showed me so many more options on an iPad. SO helpful
26 January 2026
Reply from The RealReal - Chicago
Thank you for your positive feedback!
Excellent high quality item
31 January 2026
Reply from The RealReal - Chicago
We appreciate you sharing that you received an excellent, high-quality item!
Reply from The RealReal - Chicago
We’re so sorry you received the incorrect item. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Great Experience
I had a great experience purchasing from The RealReal. I was initially skeptical and unsure if I could trust the platform, but everything exceeded my expectations.
The Hermes bracelet was priced very fairly, and the condition matched the description exactly. I did not purchase a “perfect” condition item, so I wasn’t expecting perfection—but it arrived in very good condition and was honestly better than expected.
Shipping and tracking were excellent. I received consistent updates, the tracking information was accurate, and the item arrived exactly on time. It came in the original box and was carefully packaged inside a very nice RealReal box, which made the whole experience feel premium and thoughtful.
Most importantly, my wife absolutely loved the gift. Overall, this was a smooth, trustworthy experience, and I’ll definitely be using The RealReal again.
4 February 2026
Unprompted review
Reply from The RealReal - Chicago
We're happy to hear that your first experience with us exceeded your expectations!
Great Merchandise I am very pleased…
Great Merchandise I am very pleased with the quality of the items I picked up
27 January 2026
Reply from The RealReal - Chicago
We're happy to hear that you are very pleased with the quality of the merchandise you picked up. Thank you for your feedback!
The lady who came to my house was…
The lady who came to my house was pleasant and knows what she was doing
20 January 2026
Reply from The RealReal - Chicago
We're glad you enjoyed your experience with our knowledgeable staff member. Thank you for sharing your positive feedback with us!
Excellent customer service when…
Excellent customer service when returning an item. Gave a 4 due to the restocking fee of $6.95 when returning to the store.
24 January 2026
Reply from The RealReal - Chicago
We appreciate your feedback and are glad our service was helpful during your return. We've noted your comment regarding the restocking fee.
My experience was horrrible
My experience was horrrible. The bag was so dirty inside I found hair hair tied toothpicks and the customer service agent that I talk to about it is the rudest ever. Never again
16 January 2026
Reply from The RealReal - Chicago
We're very sorry to hear about the condition of the bag and the interaction with our agent. Please email us with details at reviews@therealreal.com for help.
Didn’t receive my package.
13 January 2026
Reply from The RealReal - Chicago
We regret that your package was not received. Please email us at reviews@therealreal.com with details so that we can help further!
The shipping is fast.
1 January 2026
Reply from The RealReal - Chicago
We’re so happy to hear this and appreciate your feedback on the shopping experience. We hope to see you again soon!
Reply from The RealReal - Chicago
We appreciate your feedback and regret that the sizing was inaccurate. Please email us with details at review@therealreal.com for help.
The service is always top notch
The service is always top notch. Any time I go in the store, the staff is kind and enthusiastic which I love.
3 January 2026
Reply from The RealReal - Chicago
We're glad you appreciate the top-notch service and the kind, enthusiastic staff. We appreciate you taking the time to share your positive experience!
Don't ever buy anything with material…
Don't ever buy anything with material like shoes or jackets they sent me shoes and the material on the top part had bed bugs this company is garbage they don't review or look at any of their items that's material I'm so pissed off,, I bought them from their website and this is what I got how gross can you be...
8 January 2026
Unprompted review
Reply from The RealReal - Chicago
We’re extremely concerned to hear this and take claims like this very seriously. This is not the standard we hold for our items or our authentication and inspection process, and we understand how upsetting and alarming this experience must have been. We want to investigate this immediately and make this right for you. Please contact us as soon as possible at reviews@therealreal.com so our team can assist you directly and address this matter with urgency.
Reply from The RealReal - Chicago
Thank you for your feedback!
The wallet arrived with the snap…
The wallet arrived with the snap closure not working at all, it was not listed as part of the things wrong with the item
28 December 2025
Reply from The RealReal - Chicago
We regret the snap closure arrived not working. We'll examine how the item was described and prevent this issue from happening again. Please email us at reviews@therealreal.com with details for help.
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