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The RealReal Reviews 

134,079
•
TrustScore 4 out of 5

3.9

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Looking at 19,380 reviews, reviewers had a great experience with this company. People consistently praise the vast variety of designer pieces and luxury clothing available at very reasonable prices. Buyers appreciate finding fantastic deals on authentic items that often exceed expectations in quality and condition. Consumers frequently express satisfaction with the smooth ordering process, noting that deliveries arrive quickly and items look stunning. However, some customers also noted that delicate items were sometimes shipped loosely in thin packaging without adequate padding or protective boxes. Shoppers additionally mentioned experiencing frustrating delivery delays or receiving packages with unlisted product flaws, missing accessories, and occasional description discrepancies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. While many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among shoppers. While many... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be ambiguous, reflecting a wide range of differing experiences. While many reviewers... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I agree with others who mentioned the items will ship loose in a box with no padding. In my case it worked out and they weren’t damaged. But I agree there could easily be a lot more care taken with sh... See more

Company replied

Rated 4 out of 5 stars

I’ve purchased several items from The RealReal and have consistently had a great experience. The selection is fantastic, and I’ve been really happy with the quality and overall process. Everything h... See more

Company replied

Rated 4 out of 5 stars

I would like to see the packaging for shipping to be better. I ordered an evening jacket with delicate pearls snd beading and it was packaged in a thin plastic bag, not the kind of treatment you would... See more

Company replied

Rated 4 out of 5 stars

TRR has been my go-to for designer pieces for years, they have a huge variety and the best prices on the second hand market. The only reason I’m giving a 4/5 is bc their authenticity control should be... See more

Company replied

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

134k reviews

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Asks customers to review

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3.9

All reviews

(134,079)

19,019 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Awful

Ordered a shirt that said it was In excellent condition. Shirt has stretched out color, is faded and has been washed multiple times. It’s so ratty! I’d never wear it!

13 September 2026
Rated 1 out of 5 stars

Order number R744108876

order R744108876
in chat I explained the situation to 3 different reps, I asked for a partial refund, submitted picture of the flaws and every time I get switched to a different rep and finally just silence....

20 September 2026
Rated 5 out of 5 stars

Amazing Deals

Amazing deals , when ever I wanted new sunglasses, The Real Real is my go to shop. Wide range of brands to choose from and it is as if you bought a new one half the price or even lower.

12 September 2026

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