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The RealReal Reviews 126,078

•
TrustScore 4 out of 5

3.9

Ladies' clothes shop•18 Locations
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the fast and reliable delivery service, noting that items often arrive sooner than expected and are well-packaged. Many people are pleased with the quality of the products, finding them to be as described and sometimes even better than anticipated, with some items appearing brand new. The overall purchasing process is often described as smooth and efficient. However, some people were dissatisfied with the accuracy of product descriptions and conditions, mentioning instances where items had unmentioned flaws like stains, odors, or incorrect sizing. There were also concerns about shipping costs being high, especially when coupled with slower delivery methods. A few other people also felt that the pricing of some items did not always align with their actual condition or quality.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. While many customers are satisfied,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the quality of items, noting they... See more

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the quick and... See more

Price

People report ambiguous experiences with price. Many customers found great deals and affordable prices on... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with their orders,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

fast shipping, I don´t give 5 stars because one of the items was worse that the description, But I loved it, kept it anyway and fixed the problem, but for that price the condition was not very good. I... See more

Company replied

Rated 4 out of 5 stars

I ordered a few dresses. All of them arrived in a great condition, exactly as described. They were packaged very well, and delivery was relatively fast. I gave 4 stars because of the shipping cost, wh... See more

Company replied

Rated 4 out of 5 stars

I would give a 5 because the products and experience is great. Website on a phone- not so great. Website on a desktop, awesome. I love the REAL REAL. Only, I think the shipping costs are a little... See more

Company replied

Rated 3 out of 5 stars

Ordered two identical gowns offered at different prices. One is in great shape, the other is filthy. The irony is that the designer, Chiara Boni, makes her gowns of machine-washable, hang-to-dry fabri... See more

Company replied

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

126K reviews

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