The bag I ordered had significantly more damage than the photograph showed. The realreal made it super easy to return same day and my refund has already been issued.
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When I want to indulge myself i go to TRR. I trust them. They have great customer service and merchandise. They ship quickly and a few other things I especially like are the details and pics for each... See more
Company replied
I’d been looking for these overalls for a long time, just to find them here at a great price. “Overall” lol a seemless and quick process, shipping and arriving within 3 days!
Company replied
They are the absolute worstcompany to do business with,they misrepresent your items, they give you the lowest commissions ,not what they claim, and they lie! They said they sold a seriously expensiv... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
Beechwood Road 20, 07901, Summit, New Jersey, United States
- 908-818-9922
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Reply from The RealReal - Summit, NJ
Understanding group
Great service and really fast. They’re really good at what they do

Reply from The RealReal - Summit, NJ
Always a pleasure with the real real
Always a pleasure with the real real. I got all my louboutin shoes there and they all always brand new for a fraction of they regular price.

Reply from The RealReal - Summit, NJ
Beautiful dress at a great price and…
Beautiful dress at a great price and fast shipping!
Thank you!

Reply from The RealReal - Summit, NJ
Gift for my lady and she could not of…
Gift for my lady and she could not of been happier!

Reply from The RealReal - Summit, NJ
Great merchandise available.
Great merchandise available and customer service is awesome.

Reply from The RealReal - Summit, NJ
Item I purchased exceeded my…
Item I purchased exceeded my expectations. TRR consistently has fair pricing.

Reply from The RealReal - Summit, NJ

Reply from The RealReal - Summit, NJ
Was Easy and Fast.Shipping Option was…
Was Easy and Fast.Shipping Option was Great. Two day Shipping and amazing Deals. Can't beat this.

Reply from The RealReal - Summit, NJ
Wished they were more transparent on…
Wished they were more transparent on flaws of the purse. Felt very cryptic until you get it and know that you can’t return because the fee for return is so steep.

Reply from The RealReal - Summit, NJ
Beautiful Bag, Poor Care in Packaging
The bag I got is exactly as described, but it was folded in half to fit in a smaller package. It doesnt give me confidence to buy higher end pieces or those at more risk of creasing or corner damage.

Reply from The RealReal - Summit, NJ
The bag was more scuffed that it…
The bag was more scuffed that it appeared in the photos. The silver piece on the wallet had deep scratches

Reply from The RealReal - Summit, NJ
Bent necklace stuffed in pouch
Unfortunately whoever decided to package my $300.00 dollar collar necklace didn't pay attention to the fact that this piece has a curved, shaped through-bar that cannot be bent. My necklace was forced folded into 3 bends in tissue and stuffed into a small pouch for studs, then smashed into bubble wrap. This caused kinks and bends that needs professional repairs. This necklace went from "excellent" condition to "damaged/ as is" condition because this person couldn't be bothered to use a box that probably cost .50 cents. Beyond disappointing.

Reply from The RealReal - Summit, NJ
Quality has decreased and prices have soared.
Items purchased have decreased in quality. A recent purchase of LV sunglasses had a security tag attached from the store. I can only assume that these were stolen. I cannot believe that TRR would then sell these glasses to someone. I returned them. TRR gave me 80% refund on my CC and 20% in store credit, despite me asking for a full refund.
I used to consign items with them, but they would sell my items for pennies, give me 10% of those pennies, then resale the item for more than what they cost brand new. It's no wonder their business is failing.

Reply from The RealReal - Summit, NJ
Beautiful item matched description and photos
Description was accurate. Shipment was very quick. I can't wait to give the item to the bride!

Reply from The RealReal - Summit, NJ
Canada goose coat smelled.
The coat that I was anxiously awaiting it smelled like cigarette smoke. So indeed, I had to return it I think this could’ve been prevented

Reply from The RealReal - Summit, NJ
Great experience!
Purse came exactly as indicated by the description, on time without glitches.

Reply from The RealReal - Summit, NJ
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