The RealReal - Summit, NJReviews 

437
TrustScore 4 out of 5

3.9

Beechwood Road 20, 07901 Summit, New Jersey, US


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Rated 4 out of 5 stars

The bag I ordered had significantly more damage than the photograph showed. The realreal made it super easy to return same day and my refund has already been issued.

Rated 5 out of 5 stars

When I want to indulge myself i go to TRR. I trust them. They have great customer service and merchandise. They ship quickly and a few other things I especially like are the details and pics for each... See more

Company replied

Rated 5 out of 5 stars

I’d been looking for these overalls for a long time, just to find them here at a great price. “Overall” lol a seemless and quick process, shipping and arriving within 3 days!

Company replied

Rated 1 out of 5 stars

They are the absolute worstcompany to do business with,they misrepresent your items, they give you the lowest commissions ,not what they claim, and they lie! They said they sold a seriously expensiv... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

  • Beechwood Road 20, 07901, Summit, New Jersey, United States

  • 908-818-9922

3.9

Great

TrustScore 4 out of 5

437 reviews

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3.9

All reviews

(437)

17,609 reviews in the last 12 months

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Rated 5 out of 5 stars

Understanding group

Great service and really fast. They’re really good at what they do

12 February 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We appreciate your feedback!

Rated 5 out of 5 stars

Always a pleasure with the real real

Always a pleasure with the real real. I got all my louboutin shoes there and they all always brand new for a fraction of they regular price.

7 February 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We appreciate your feedback!

Rated 5 out of 5 stars

It was an easy process

7 February 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We're happy to hear that your experience was easy. Thank you for your positive feedback; we appreciate it greatly.

Rated 4 out of 5 stars

Item I purchased exceeded my…

Item I purchased exceeded my expectations. TRR consistently has fair pricing.

12 February 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We're so happy the item surpassed your expectations! We appreciate your feedback regarding our fair pricing.

Rated 3 out of 5 stars

Wished they were more transparent on…

Wished they were more transparent on flaws of the purse. Felt very cryptic until you get it and know that you can’t return because the fee for return is so steep.

9 February 2026
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Reply from The RealReal - Summit, NJ

We regret that the purse's flaws and return fees were unclear. Please email reviews@therealreal.com with details for help.

Rated 4 out of 5 stars

Beautiful Bag, Poor Care in Packaging

The bag I got is exactly as described, but it was folded in half to fit in a smaller package. It doesnt give me confidence to buy higher end pieces or those at more risk of creasing or corner damage.

7 February 2026
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Reply from The RealReal - Summit, NJ

We appreciate your feedback. We're sorry the packaging didn't meet expectations, especially for future purchases. We'll review our procedures to ensure better protection.

Rated 3 out of 5 stars

The bag was more scuffed that it…

The bag was more scuffed that it appeared in the photos. The silver piece on the wallet had deep scratches

5 February 2026
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Reply from The RealReal - Summit, NJ

We regret the item's condition didn't meet expectations based on the photos. Please email us with details at reviews@therealreal.com for help.

Rated 1 out of 5 stars

Bent necklace stuffed in pouch

Unfortunately whoever decided to package my $300.00 dollar collar necklace didn't pay attention to the fact that this piece has a curved, shaped through-bar that cannot be bent. My necklace was forced folded into 3 bends in tissue and stuffed into a small pouch for studs, then smashed into bubble wrap. This caused kinks and bends that needs professional repairs. This necklace went from "excellent" condition to "damaged/ as is" condition because this person couldn't be bothered to use a box that probably cost .50 cents. Beyond disappointing.

2 February 2026
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Reply from The RealReal - Summit, NJ

We're very sorry to hear that the necklace arrived damaged due to inadequate packaging. Please email us at reviews@therealreal.com with details for help.

Rated 1 out of 5 stars

Quality has decreased and prices have soared.

Items purchased have decreased in quality. A recent purchase of LV sunglasses had a security tag attached from the store. I can only assume that these were stolen. I cannot believe that TRR would then sell these glasses to someone. I returned them. TRR gave me 80% refund on my CC and 20% in store credit, despite me asking for a full refund.
I used to consign items with them, but they would sell my items for pennies, give me 10% of those pennies, then resale the item for more than what they cost brand new. It's no wonder their business is failing.

27 January 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We appreciate you bringing this to our attention. We are truly sorry about this experience. Please contact reviews@therealreal.com with the details, so we can look into this further.

Rated 5 out of 5 stars

Beautiful item matched description and photos

Description was accurate. Shipment was very quick. I can't wait to give the item to the bride!

3 February 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We're happy to hear the item's description was accurate and the shipment was very quick! We appreciate your feedback and hope the bride enjoys it!

Rated 3 out of 5 stars

Canada goose coat smelled.

The coat that I was anxiously awaiting it smelled like cigarette smoke. So indeed, I had to return it I think this could’ve been prevented

31 January 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.

Rated 5 out of 5 stars

Great experience!

Purse came exactly as indicated by the description, on time without glitches.

30 January 2026
The RealReal - Summit, NJ logo

Reply from The RealReal - Summit, NJ

We're happy to hear that the purse matched the description and arrived on time without issues! Thank you for your valued feedback.

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