Therma Shield Solar Control Reviews 326

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products offered. Many highlight the professionalism and efficiency of the staff, noting their punctuality, thoroughness, and friendly demeanor. People are particularly satisfied with the positive impact of the product on temperature regulation and glare reduction, often mentioning the excellent customer service received throughout the process. The team is frequently described as knowledgeable and helpful, providing clear explanations and making the entire experience pleasant and straightforward. Reviewers appreciate the attention to detail, from the initial consultation to the clean-up after installation, and many express their intention to use the company's services again.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Reviewers frequently highlight the... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Product

Users describe positive interactions with the product. Many customers are very happy with the chosen product,... See more

Quality

Reviewers mention positive feedback about quality. Customers are thrilled with the quality of the product,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex and his team at Therma Shield were GREAT! They were very communicative about choosing the correct film, pricing, and window prep/post care. They arrived on time prepared to get to work and worke... See more

Company replied

Rated 5 out of 5 stars

Great company! Two years ago we tested a section of a 8,000 SF commercial building - the results were very noticeable in tenant comfort, HVAC balancing and energy savings. Based on these results, we h... See more

Company replied

Rated 5 out of 5 stars

Alex, Laura & Gunner were all very friendly & extremely thorough about each step of the process. We appreciate that they brought blankets to protect our new carpets & took the time to review the Dos... See more

Company replied

Rated 5 out of 5 stars

Not having experienced this type of service before, I was uncertain what to expect. Trying to make the right choice from a small sample was a bit nerve-wracking however with the guidance and support f... See more

Company replied


Company details

  1. Window tinting service

Information provided by various external sources

As the premier provider of high quality window film installation for the Spokane metro area and the Inland Northwest, Therma Shield Solar Control has been proudly serving our clients for over twenty five years with integrity and unmatched customer service. I will be personally installing your window film because I feel you should benefit from my 28+ years of window tinting experience. Don't settle for less! I believe in treating my customers the way that I like to be treated. To me, that means treating them with honesty and integrity, promptly returning calls or emails, showing up at the time and date agreed upon, and doing the best possible window tint installation for the agreed upon price. I am sure that you will be delighted with your window film installation, but if you are not--for any reason--I will work with you until you are. I back up my work with a "no questions asked" lifetime workmanship warranty. At Therma Shield Solar Control, "customer service" is more than just a catch-phrase. We specialize in flat-glass filming because automotive window tinting is very different from residential and commercial window tinting. Many of my competitors deal primarily in auto tinting and offer residential filming "on the side". I have always felt it best to specialize in flat glass window filming, and thereby offer my clients the best possible installation quality and attention to detail. Call (509) 466-3975 for your free estimate today! For your protection, I encourage you to make sure that any window film contractor you consider hiring is properly Licensed, Bonded, and Insured. Use the links on our website to check our credentials with Washington State Department of Labor and Industries, to check our Idaho contractor credentials, and our A+ rating with the Better Business Bureau​.


Contact info

5.0

Excellent

TrustScore 5 out of 5

326 reviews

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Rated 5 out of 5 stars

Extremely satisfied

Extremely satisfied! After my Amazon “do it yourself” gone bad, I called in the professionals. From requesting a quote to scheduling and all the way to installation, everything was five-stars! I’m always a little nervous about letting strangers into my home. With that said, from the moment I met Alex and his team, I was very comfortable. They are extremely professional and trustworthy. They went above and beyond explaining every step of the process to me and took the time needed to do a meticulous job. You can absolutely tell that they take pride in the work they do and put out a high quality product. I highly recommend Thermashield!

13 May 2022
Unprompted review
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Reply from Therma Shield Solar Control

Rochelle,

It was our absolute pleasure meeting and working with you! We were happy to help solve your privacy issues by installing Solar Gard Clear Frost 24-Hour privacy film on your windows. It is always our goal to do the most perfect job we can and we are overjoyed that you appreciate our attention to detail. Please let us know if we can assist you in the future.

Thank you,
Alex, Laura, and Gunner

Rated 5 out of 5 stars

Excellent Service and choice for me!!!!

It's hard to actually find the correct words on how pleased I am with my window tinting. The Draeger Family did an outstanding job. They were even able to complete 2 windows I didn't have in my original estimate. Being a retired combat veteran that has issues with individuals being in my home, I was totally at ease with them because how pleasant/professional/through row they were. If you are looking to get your home windows tinted, I highly recommend them. Bonus they are a small/family owed business, in which I'm a happy supporter of. You cannot go wrong. I'm looking forward to this summer to be able to experience the full spectrum of the difference.

12 May 2022
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Reply from Therma Shield Solar Control

Brian,

Thank you for taking a moment to share your experience with us. We pride ourselves on doing a near perfect installation while having a minimal impact on our customer's routine and home. We know that you will love, love, love your Panorama Slate 10 window film for years to come. It was a real pleasure meeting and working with a fellow veteran like yourself.

Thank you,
Alex, Laura, and Gunner

Rated 5 out of 5 stars

Some jobs, leave to the professionals...

Some jobs, though tempting to try and do yourself, should be left to the professionals. I highly recommend having Alex apply your window film. I found myself in a pickle having installed a beautiful window during our remodel only to discover from the inspector that the glass needed to be tempered. Alex understood our situation, discussed window film options to make the glass like “tempered”. Each situation is dependent on your inspector. But, Alex’s help providing specs sheets for the specific window film and his installation allowed us to pass inspection without having to buy another new window with tempered glass. His family owned and run business was professional on all levels. They take pride in their work and are very detail oriented to get to film applied perfectly. They scheduled installation in coordination with time-of-day and sunlight on window, brought their equipment to do the proper cuts and applied the film with a skill evident of decades of experience. One cannot even tell it’s there! We are very pleased with the whole experience.

4 May 2022
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Reply from Therma Shield Solar Control

Cy,

Thank you for the kind words. We have installed Solar Gard ArmorCoat 4 mil Safety Film for more than a few homeowners who were in your exact same position. We are happy we could help you with this issue on your beautiful home. Best of luck on your remodel!

Thank you,
Alex

Rated 5 out of 5 stars

As the owner of a day spa in Spokane

As the owner of a day spa in Spokane, my hair stylists were overheating from the big front windows. Not only are they going to appreciate the window tinting but I can imagine my AC bill going down drastically. Great customer service and very professional in returning my calls and answering questions. Highly recommend them!

2 May 2022
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Reply from Therma Shield Solar Control

Jennifer,
We know that you will enjoy the reduced heat and glare from your Panorama Slate 10 for years to come. Thank you for taking a moment to share your thoughts on our products and service. Please let us know if we can assist you in the future.

Thank you,
Alex, Laura, and Gunner

Rated 5 out of 5 stars

Had several of my windows tinted on…

Had several of my windows tinted on Friday and wow, what a big difference it makes. Alex and his team did an excellent job prepping my windows and applying the film. I had some odd shaped windows and they turned out great. Once they were done they cleaned up the area and removed their equipment, you couldn't tell anyone had ever been there except for the quality job with the window tint installation. If your a serious customer look no further than "Therma Shield" for all of your tinting requirements.

Great job Alex,
Thankyou for taking your time and making sure things were done correctly

Best regards,
Gary

16 April 2022
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Reply from Therma Shield Solar Control

Gary,

Thank you for your kind words. We know that you will love your Panorama Slate 10 for years to come. You are absolutely welcome - we always take the time to make sure our customer's window film installation is "just so" before we leave the job site!
Thank you,
Alex

Rated 5 out of 5 stars

Therma Shield was great to work with

Therma Shield was great to work with. Communication was good and the final product was exactly what we had in mind.

12 April 2022
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Reply from Therma Shield Solar Control

Thank you, Dustin, Amber, and ESI for taking a moment to share your thoughts on our service. We enjoyed working with you, and were happy to solve your privacy issues. You will get years of service from your Panorama Slate 10 and Solar Gard Clear Frost privacy films.

Please let us know if we can assist you in the future.

Thank you,
Alex, Laura, and Gunner

Rated 5 out of 5 stars

Great quality work and very reasonably …

Great quality work and very reasonably priced. We went through a referral company and received a call right away. We paid half up front to reserve our time slot then the balance after the work was complete. This is a small family business and they did everything they said they would. We are very happy with the way the tint looks in our home. The Draegers’ are very pleasant to work with and we would absolutely recommend their work.

4 April 2022
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Reply from Therma Shield Solar Control

Thank you, Fred and Angie, for taking a moment to share your thoughts on our service, process, and your film. We enjoyed working with you and know that you will love the heat and glare reduction from the Panorama Slate 10 film we installed for years to come.
Thank you,
Alex, Laura, and Gunner

Rated 5 out of 5 stars

Great job on the install

Great job on the install. Family run operation that is excellent to work with. Hard to find quality like this these days. Thank you Alex and Team!

2 April 2022
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Reply from Therma Shield Solar Control

Chris,
Thank you for taking a moment to share your thoughts on the window film and our company. For our part, it was a real pleasure meeting and working with you! The Panorama Slate 10 was a great film choice to solve the very different issues in two different suites, and we appreciate you letting us get in on a weekend to install the film to minimize disruption to customers or staff. Please be sure to let us know if we can assist you in the future in any way.
Thank you,
Alex, Laura, and Gunner

Rated 1 out of 5 stars

Their installation was great, but their product recommendation terrible

Their installation was great - in terms of no bubbles and efficiency. What wasn't great is that they didn't listen to what I wanted and recommended a product that didn't suit my needs at all. The first thing that I told the owners was that I removed all my blinds 4 years prior because I loved the sunlight, yet they recommended a dark tint that didn't allow any sunlight in. Mid installation, I told them I thought the tinting was too dark but they kept going rather than stopping and really having a conversation. They told me I would get used to it. The tinting made my home unbearably dark. We went from rarely turning lights on during the day, to the next morning having to have them on all day, in spite of it being a 100% sunny day. They charged an arm and a leg for removal, and took zero ownership for recommending a product that didn't suit our needs or for not stopping and re evaluating when I said it was too dark. Because of the expense of removal, we left the dark tint on our bedroom windows. Our bedroom is so dark. Such a waste of money and disappointment. I would not recommend.

14 March 2022
Unprompted review
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Reply from Therma Shield Solar Control

Karen,

We hope you and your family are doing well. We are also very sorry to hear that you remain unhappy after we worked so hard to accommodate you. As this job was completed 5-30-2021, it is possible that some of the finer details involved have faded due to time, but I would like to refresh your memory with the following facts.

When you contacted us, you indicated that you had a terrible problem with heat and glare on your West facing windows, and when we came out to do your estimate, we left you with samples and specifications of the four films that we stock that stop the most heat and glare. Among other things, I took time to show you how to view those samples to get the best idea of how they would look installed on your windows and there were also instructions to this end in the information packet that we left with you.

Eventually, you chose the Panorama Slate 10, and the job was scheduled for May 29th and 30th, 2021. On the first day, we started with your kitchen garden window. We had just completed that window, and, as you were leaving to run an errand, you stopped and commented on how "dark" it was. I did mention to you at that point that most folks get used to the film, as within 2-3 weeks it becomes the "new normal" for them, which is absolutely true. You will recall that I offered then and there to stop the installation and give you time to consider another film, and also offered to pull the film off for free if you had us do it at that time because it hadn't had time to set up yet. Instead, you told us to proceed and we did, finishing the rest of the kitchen windows, the master bedroom and bath, (Panorama Slate 10), the formal dining room, and the entry windows (Panorama Slate 20), as well as having us remove pre-existing film in the living room (at no additional charge) before knocking off for the day.

That evening, we received an email from you expressing your dissatisfaction with the Panorama Slate 10 - and, quoting from your email, you said "I think I made a really poor choice...", and went on to ask us to bring some samples of Slate 40 and Sterling 60 or 70 to the job site the next morning, which we did.

When we arrived, the first thing you did was apologize profusely and said several times to us - and I am paraphrasing here - "this is not your fault at all! I just picked the wrong film". We then sat down with you and your husband and went through the new film samples with you and discussed your options moving forward. In the end, you decided to have us remove the Slate 10 from the kitchen windows, but to leave it on the windows in the master bedroom and bath. At that time, you also stated that you were very happy with the Slate 20 on the dining room and entry windows and asked us to install Slate 20 on your children's bedrooms upstairs. We discussed the charges ($602.80) for removing the film in the kitchen which involved removing and replacing latch hardware on multiple panes, pulling and re-installing the vinyl grids from two French doors, removal of the film, scraping off the adhesive from the 12 panes involved, and cleaning them. This represented several hours of work for the two of us and you seemed to think it was a fair price for the work involved at the time. We finished the removal and installation for the day as you had requested, and, at the end of the day, you paid us and signed the work order indicating you were satisfied with the work performed.

Before we left, you said that you would be in touch to let us know which of the new samples you wanted to install on the kitchen and living room windows. Instead, this is the first we have heard from you since then. While we appreciate your compliment on our efficiency and the quality of our work, we are saddened that you did not reach out to us to indicate your dissatisfaction in some way other than giving us our first and only 1-star review. We would have welcomed the opportunity to continue to work with you until you were satisfied.

We wish you the best of luck in the future,

Alex and Laura Draeger

Rated 5 out of 5 stars

I was VERY impressed with their level…

I was VERY impressed with their level of professionalism from the very beginning. They stayed in constant contact, and were very thorough in pricing and different products explanations. The Install job was top notch as well.
Excellent communication- I would highly recommend them to anyone.

19 January 2022
Rated 5 out of 5 stars

Recommended

Alex and his team were wonderful. Alex kept in touch regarding our installation date, answered all my questions about the various films. On our installation date he and the crew arrived on time, did a perfect job and left our home as they found it but with uv protected windows. I’m happy to recommend him.

18 December 2021
Rated 5 out of 5 stars

Look no further!!!

I am beyond impressed and happy with my tint and feel like I have new windows. I have been searching for a window tint company and asking for referrals for four years. I highly recommend using this family owned business as your window tint professionals. I recommend them 100%!

12 October 2021
Rated 5 out of 5 stars

We are now forever customers!

This is a wonderful family owned business! They were extremely professional and sent out tint samples immediately. They were prompt and did an amazing job installing the tint. All of this and when I saw how beyond reasonable the price was, I was blown away. Any and all tinting I need in the future will be done by this company. 10/10 recommend!

8 October 2021
Rated 5 out of 5 stars

Wow what a difference

This is the second home that Therma Shield has installed their product on and would recommend them highly. They rank 10 out of 10 for customer service and professionalism. Thanks so much for making another home so warm feeling.

5 October 2021
Rated 5 out of 5 stars

they arrived just when they said they…

they arrived just when they said they would and completed the work timely. They cleaned up and left no evidence that they had even been in my house. The repaired window tinting looked exactly like the existing windows , just as they promised.

29 September 2021
Rated 5 out of 5 stars

Fantastic

Kept us posted on arrival time. Once onsite very organized family team. Excellant and efficient. Gunner has a great future in the tinting business. Job well done.

24 September 2021
Rated 5 out of 5 stars

Windows look great!

Alex and Laura were wonderful! Very nice to work with and communication was great. We are very happy with our windows. Thank you so much!

13 September 2021
Rated 5 out of 5 stars

The whole process from the quote to the…

The whole process from the quote to the install was very easy. I would recommend Therma Shield.

28 August 2021
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Reply from Therma Shield Solar Control

Thanks, Tom. We strive to make the process easy and worry free. We know your time is valuable. We are sure that you will enjoy your Silver 20 film for years to come.

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