Thermo Hero logo
Visit website

Thermo Hero Reviews 710

•
TrustScore 4 out of 5

4.2

Kitchen supply shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I don't really even want to give 1 star! Ordered 2 gillets on 6th December as Xmas presents for my parents. They arrived on the 24th December and both were faulty On trying to find a way to... See more

Rated 5 out of 5 stars

Very Good team, I think I'm maybe the 1st South African customer also. ThermoHero can ship international! Get past Brexit now, and go international! Just use UPS/TNT/DHL etc. when you ship to Africa,... See more

Rated 5 out of 5 stars

All good thank you. Great size and look and most importantly so far so good on keeping food properly warm in autumn temperatures, unlike my previous flask (different make). Will be interesting to see... See more

Rated 5 out of 5 stars

With the current tragic covid19 situation facing us all it was fast prompt delivery, quicker than I expected, and the product so far doing what it was intended to do. A massive thanks to yourselves fo... See more

Company details

  1. Kitchen supply shop

Information provided by various external sources

Thermo Hero operated by ZHE Limited is an authorised UK dealer for genuine Thermos, Stanley and Camelbak brands. We have the most comprehensive range of these brand products in the UK and Europe. Our goal is to provide our customers with the best-in-class online shopping experience and after-sales care.

Contact info

4.2

Great

TrustScore 4 out of 5

710 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

After 9 days since I ordered my thermo…

After 9 days since I ordered my thermo mug I still didn’t got my item, no responses for my email, I ll asked for refund and no response at all -

29 November 2019
Unprompted review
Thermo Hero logo

Reply from Thermo Hero

Dear Joanna,

Thanks for your review. I'm sorry to hear that you still haven't received your order and that you haven't received any response for your enquiry. I have forwarded your enquiry to our customer service team who will look into the issue with the highest priority. Please reset assured that we'll do everything we can to resolve the issue for you.

Thermo Hero

Rated 1 out of 5 stars

I haven't received my parcel.

16 November 2019
Unprompted review
Thermo Hero logo

Reply from Thermo Hero

Thanks for your review! I'm sorry to hear that you still haven't received your order. I have notified our customer service team. They will be in touch to sort it out for you! Please rest assured that we will do everything we can to resolve the issue. Have a nice day!

Rated 5 out of 5 stars

A great service with prompt delivery

A great service with prompt delivery. The flasks are very competitively priced & arrived very well packaged, without all the horrible plastic packaging! I will definately use this company again for future flask purchases!

11 November 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look