Very happy with the customer support and how quickly my query was resolved – the team was responsive, friendly, and genuinely helpful. I couldn’t be more pleased with the experience. Wishing the team... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you want a reliable product with good aftercare, do not choose Thermosphere. After contacting Thermosphere with the relevant information they supplied a list of materials that were required to ensu... See more
Thermometer offer fantastic customer service with real people to support you. Not the usual barrier of chat bots, submit your problem on line etc. Alaska returned my call quickly, very patiently w... See more
Company replied
Alaska was very patient and thorough in helping me to re-set my underfloor heating having switched it off in the summer. She quickly identified where I was going wrong in re-programming it and then ga... See more
Company replied
Company details
Written by the company
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Contact info
Bridge House, Pattenden Lane, TN12 9QJ, Marden, United Kingdom
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4.5
Excellent
151 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, Megan is incredibly helpful and forward thinking by following up an order with a phone call to confirm.
Top Notch
15 October 2019
Unprompted review
Reply from ThermoSphere
Hello Anna,
Thank you for your comments. I have passed the feedback onto Megan :)
Great products and great service
Great products and great service everytime, Vinny is always happy to help and a pleasure to speak to.
11 October 2019
Unprompted review
Reply from ThermoSphere
Thank you Peter.
We have passed on your comments to Vinny, and it's fair to say that it has made his day.
Excellent service
Excellent service, arrived the next day
Everything was included, even a chocolate bar!
The floor has now been installed and I am really happy with the system.
Highly recommend the company the customer service is on par.
11 October 2019
Unprompted review
Reply from ThermoSphere
Hello Ralph,
Great news, thank you for letting us know. Hope you enjoyed the chocolate too!
Absolute pleasure to deal with these…
Absolute pleasure to deal with these guys, delivery is prompt and the products are fantastic. I look forward to ordering again from Thermosphere.
10 October 2019
Unprompted review
Reply from ThermoSphere
Thanks, Rob! Glad that you enjoyed your experience. We look forward to seeing you again too!
Very helpful staff quickly dealt with…
Very helpful staff quickly dealt with from quotation to delivery.
Good service, competitive pricing and good quality product.
8 October 2019
Unprompted review
Reply from ThermoSphere
Hello Gordon,
Thank you for your positive feedback! We are so pleased that you are happy with everything and your feedback means a lot to us.
Thank you for choosing ThermoSphere!
Your ThermoSphere Team
Would highly recommend!
Fantastic quality products, amazing prices, super fast deliveries and not to mention a customer service that is second to none!
4 October 2019
Unprompted review
THERMOSPHERE Underfloor Heating
THERMOSPHERE are our supplier of electric underfloor heating mats , thermostats & associated products .
Extremely professional company backed up with brilliant customer service & next day delivery .
Cannot fault & highly recommend .
Give them a call now !
3 October 2019
Unprompted review
Reply from ThermoSphere
Dear Mike
Just wanted to say a BIG thank you for your review of ThermoSphere. We really appreciate the great feedback and will share it with everyone here.
Thanks again,
Your ThermoSphere Team
A really professional service!
A really professional service!
The advisors are extremely helpful and make every effort to ensure that every assistance is covered with diligence.
Will always use with confidence.
2 October 2019
Unprompted review
Reply from ThermoSphere
Dear Keith,
Thanks for the feedback and glad our team of advisors were able to assist.
All the best,
Your ThermoSphere Team
Excellent customer service
Excellent customer service, really knowledgeable about the product with a brilliant understanding of how it will work in your home. Would definitely recommend.
30 September 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.