The RoomPlace - CASTLETON Reviews 1,084

We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were getting the run around so we cancelled our order. We had fraud on the card we paid with so they were supposed to email us a form to change it and of course we are still waiting for the form and our money.

The sales person was very, very pleasant and kind. I seemed as though he was new. However er, what he lacked in sales experience he made up with kindness and initiative to find the answer to my questions.

He was a very kind and well spoken young man. It think he said he was Burmese and a slight accent. Very good hire.

I was going to check the price of my mattress somewhere else; however, the young was so polite that I just made the purchase with him.

The woman that rang up the final order Ms. Kim Epps was VERY knowledgeable, pleasant/funny and treated my son very kindly. I really liked her too.

Great job. I will recommend this The Room Place location because of them.

The price was very good and the associate was helpful and friendly.

Andrew the salesman was very professional and took care of us quickly, even though there were many other customers and he was the only sales associate in the store.

Your sales rep was professional, yet fun.

Everyone was great and very patient with me.

Professional, nice & clean

I keep coming back for the good quality furniture. Customer service was exceptional. The gentleman who sat close to the door way can do better by greeting people. Or at least acknowledge someone. I have always known your store to catch someone from when they first come in. But for a whole man to sit close to the door and just stare and not even say hello is not welcoming at all. Otherwise the lady who helped me in accounts was wonderful. Thank you

The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me several times to make sure everything was correct. For beginning to ed every thing was perfect. Juan was in charge of the delivery team and worked very hard at making sure the furniture was correct. Remi was in charge of delivery and she made sure the delivery was on time and I knew exactly where it was.

We were quoted one price by the salesman. The manager made us pay full price. We also were told $99 delivery by one person and $139 by another. No wonder they are closing.

Diane's exceptional service made my visit outstanding. Her friendliness, efficiency, and helpful attitude showcase a stellar example of customer service done right. Highly impressed!

Ben was very helpful and gave me all the information I needed. He handled my order quickly and accurately.

Jonanthan Ortega was excellent Sales Manager to work with. He answered all our questions and gave great ideas to make the best selections to fit our needs and expectations. Thank you so much!

The salesperson, John Andrews, was very helpful and gave us our space to look at things on our own. He was very helpful with the numbers and helped us to get the right furniture for our new home at the right price.

excellent I am very happy and satisfied and with the personal attention

My salesperson, Michael, was awesome. He was able to talk to me about any of the furniture I liked. He was not pushy. He was very personable. That's the way I like to shop....relaxed and well informed.

Michael always treated me with the utmost respect. That’s real service that’s always going to keep my business.

The sale person was very friendly and knowledgeable ! She was very helpful with what we thought we wanted and steered us in the right direction ! No pressure talked through the whole process ! Thanks Makenna Turney for making our experience great !

Mike was really nice and professional! He took me straight to was I was looking for. He explained everything well and even helped me for the next time I come in!! Thanks Mike!!