What a wonderful experience! Makena was very informative with great product knowledge helping us choose just the right mattress for us! Thank you Makena for answering our many questions, we just hate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alfred was absolutely excellent! Customer service second to none. He was very patient and thorough in explaining all of the details of the different pieces we were interested in and handled everythi... See more
The layout of the store was very nice and appealing. We were greeted in a nice welcoming way. McKenna, I believe is the name of the employee who assisted us. Very nice , polite, not overwhelming in he... See more
Right away I was greeted by someone. Very welcoming and helpful! Zhariana was the sales associate that was able to help me find exactly what I was looking for. I showed her a picture of my headboard a... See more
Company details
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
7014 GREEN BAY ROAD, SUITE B, 53142, KENOSHA, WI, United States
- 2628420271
4.7
Excellent
499 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was really good
The customer service was really good! She was very helpful and engaging!!
21 February 2024
Excellent product and price point
Sales person helped identify product overview, options and availability.
19 February 2024
Customer service was just not really…
Customer service was just not really there. Was not much help.
14 February 2024
Reply from The RoomPlace - KENOSHA
Good evening Dani, we are deeply sorry to hear of the experience, truly not up to our standards and practices. We genuinely apologize. Please know we appreciate your feedback as we are always evolving our services to our customers. A member of our team will reach out direct. Respectfully Customer care
What a wonderful experience
What a wonderful experience! Makena was very informative with great product knowledge helping us choose just the right mattress for us! Thank you Makena for answering our many questions, we just hate to shop because most associates just push you to what they want or need to sell, not here! She listened to us, showed us several options, and allowed us feel comfortable with our purchase. Happy upcoming Anniversary Makena, and wishing you many more!! A very pleasant experience! And lots of choices!
10 February 2024
Back To Where My Experience Began
The worker was extremely helpful with showing me different types of sectionals and living room sets. I had a wonderful time shopping there.
5 February 2024
Highly Recommend The Room Place
Alfred was absolutely excellent! Customer service second to none. He was very patient and thorough in explaining all of the details of the different pieces we were interested in and handled everything smoothly. We will definitely be coming back for other things and look forward to working with him directly!
23 January 2024
Service was excellent
11 January 2024
Our sales person was very helpful and…
Our sales person was very helpful and answered all of out questions and concerns.
1 January 2024
The sales associate that helped me
The sales associate that helped me, Alfred Taylor was awesome. He answered all my questions, was not pushy and completed the sale quickly.
30 December 2023
The manager in the store is as so…
The manager in the store is as so patient while we made our decision and then the guys that came to deliver everything we so kind and fast it was unbelievable service!!
23 December 2023
Alfred was great and very professional
Alfred was great and very professional. Definitely recommend him.
20 December 2023
Unprompted review
They are so amazingly nice best place…
They are so amazingly nice best place ever to shop at for furniture they have great prices and great deals too
23 December 2023
Unprompted review
Salesperson was so nice
Salesperson was so nice, and very knowledgeable and helpful
13 December 2023
Unprompted review
Wendy did a great job there
Wendy did a great job there. She worked with me. No pressure to find what I needed. And we got it done. And I got all my bedroom set to next day
16 December 2023
Makena is a fabulous salewoman!!@
Makena is a fabulous salewoman! We worked with her two times for different products!!
First. She greeted us kindly and without present. We weren't sure the sofa set we needed. She educated us on several different brands! Talked about how customers rated the products too. Our second visit was for a matress, every question we added She had the answers, ratings on mattresses, customer preferences. Makena is the top-notch best. If you shop in Kenosha, choose Makena. Oh yes!! We will return.Best furniture in town...rates above all others in our area!! Thank you Makena. Jim n Sandra
9 December 2023
Unprompted review
Very helpful was able to find my…
Very helpful was able to find my bedroom set I wanted and got a great deal thanks
30 November 2023
The kindness of my salesperson and the…
The kindness of my salesperson and the willingness to explain my purchase and the honesty of her opinion of what she thought about my purchase
26 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.