Our salesman John was definitely one of the best we've ever encountered. He went out of his way to find what we wanted, helped through very difficult situations with availability, and delivery to our... See more
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I was kindly and instantly greeted upon entering. I felt comfortable to look around without being hounded. Laura ended up assisting me throughout the entire process, I was probably in the s... See more
Experience was terrific. Sam and Dave were so helpful and will definitely be shopping with them again. They made it so convenient. We walked in not expecting to buy and walked out with a whole new li... See more
David was a very pleasant person to deal with - was professional & took the time to explain the features & show different options to meet our requirements. However, one comment is that your deliver... See more
Company details
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
North Rohlwing Road 1000, 60101, Addison, Illinois, United States
- 6302613900
4.4
Excellent
2K reviews
Hasn’t replied to negative reviews
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Very good costumer service we were able…
Very good costumer service we were able to buy the stuff with good costumer care
22 September 2024
David was incredible to work with from…
David was incredible to work with from the start. He was so helpful and easy to work with and went above and beyond to help me get the couch I loved!
20 September 2024
Very good helpful
18 September 2024
Tonya is the Best
Tonya was patient and extremely helpful. She followed up and gave valuable information
15 September 2024
I got that help I needed
I got that help I needed, but they need to be more clear when it comes it paper work and numbers.
7 September 2024
Sales representative never answered…
Sales representative never answered call. Item that I was told was available was not. Disorganized system. All Information not disclosed fully prior to sales.
2 September 2024
Reply from The RoomPlace - LOMBARD
Good morning, We are deeply sorry for the experience you have had within one of our stores. Truly not up to our standards or practices. Please accept our genuine apology. Thank you for your feedback as we are always evolving our services everyday. A member of our team will reach out direct. Respectfully Customer care
Everything was great and reasonable
Everything was great and reasonable, the agent who helped me (john) was a nice person and his advices was very helpful.
2 September 2024
My sales lady was very helpful
My sales lady was very helpful. The only thing I have a BIG problem with is the Lombard store NEVER answers their phone. I tried for 4 days and let it ring for 1/2 hour. They tell me no one is in the office. BAD business practice
4 September 2024
Olena was great with helping us
Olena was great with helping us! She was friendly and helpful. We purchased two bedroom sets and a dining table.
3 September 2024
nice personal
31 August 2024
The sales person was extremely nice and…
The sales person was extremely nice and super helpful. Immediately greeted us upon arriving into the showroom. VIP service
1 September 2024
Great experience
I like the service because the sellers not on top of you the whole time I look around when I find what I want I talked with the seller and the person wants very nice and I get a good deal
1 September 2024
Experience was terrific
Experience was terrific. Sam and Dave were so helpful and will definitely be shopping with them again. They made it so convenient. We walked in not expecting to buy and walked out with a whole new living room set.
27 August 2024
Beautiful furniture and easy delivery
Beautiful furniture and easy delivery. Guys were so careful with my merchandise.
21 August 2024
The sales person did not hover over us.
The sales person did not hover over us.
Questions were answered quickly.
Large selection of varies items
18 August 2024
Sale person Sam was weary healpful
Sale person Sam was weary healpful
Even finds as extra chair to complete the set
He made my day
14 August 2024
satisfaction with purchasing and great…
satisfaction with purchasing and great modern furniture
12 August 2024
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