Therusticway Reviews 

Further to my earlier review I have now received a refund through Paypal, for which I am grateful.

Ordered table 15th July 2020, exchanged a couple of emails and received an automated dispatch notification that I was skeptical of, but it arrived 18th September 2020 and I am EXTREMELY happy with it. I concede that even during the pandemic, the communication level is unsettling (costing 1 star from this review) however smaller craftsmen can't be measured by next day delivery expectations. The price is far better than the nearest comparison and the quality is faultless. It just requires more patience than some understandably have.

Shelves received this week and very impressed with the quality of them. They were ordered late June with a 30 day lead time. That said the current situation or as it was at time of ordering was always going to have a detrimental effect on small businesses so the delay whilst disappointing was understandable. If you can tolerate a delay in delivery, would recommend this company!

Really poor service, I don't understand how they can run a business like this.
The only thing that happened quickly was taking the order, two months later and after very little communication the order was finally cancelled and refunded.
Find somewhere else to buy.

can I give him less then 1 star?
Never received my shelf,
Emailed him over 10 times even found him on fb!
Two replys which both were lies!
Strung me along telling me they would be with me by the end of the week.
Over 50 days later no shelf.
I opened a business two weeks ago and have been so disappointed that my shop feels unfinished. 😒
Its the lies I cant stand. Just tell me the truth and stop buying time! Its no way to run a business

Ordered 5 different shelves on May 20th. Sent several emails to the seller to ask why order had not been delivered after the 30 working days stated when ordering. Received an email on 11th July stating that the overdue order would be delivered by the end of the week, did not receive order. Contacted seller again and had no response. Luckily I paid through PayPal, I have since received a refund! Definitely don’t recommend.

I wouldnt even give this one star if I could. Terrible service. Ordered 2 small shelves 6th July. Same as other comments, first 20 days, then 30 on website. No response to emails initially then the same as others, James responded to say sorry, small company, covid etc. Promised to dispatch following week or refund. None if these happened and no response to the following numerous emails. Received refund today after involving my bank. Cant say enough, do not use this company.

Order placed on the 19th June and despite several emails with two promises of “Your goods will be dispatched end of next week” I’m still without my goods and no refund.

Placed an order for 2 shelves and brackets on the 31st July. At the time I placed the order, I was not aware of the lengthy lead time, but the email confirmation did say it would be dispatched 'usually' within 20 days. Since then the website has published 30 days and like everyone else who has left a review here, I am getting 0 response to email enquiries. I called the number published further down in another review - which is their account. He said he would pass my number on... I have already raised a dispute via PayPal due to the poor reviews, from those who still haven't received ordered from June and needing to get a project finished, I will have to now source the items elsewhere. I believe the business is probably legit and not a scam however, the customer service/delivery leaves ALOT to be desired and had I'd known or read the reviews before, I probably would have ordered elsewhere. Save yourself the hassle.

I placed an order on 26th June, still waiting!!!
Like everyone else, I email on numerous occasions and no response.
However, James responded 2 weeks ago to say it was going to be dispatched last week, still nothing.
Now raised a case resolution through PayPal.
Please please avoid this company at all costs!!!!!!!

Poor communication, but the product came after 6 weeks or so and is great. Covid is tough so people should have a bit of leniency for the lead times.

That said I think the seller could do more with keeping their customers in the loop

Same here no response to any emails .
Made an order on 22nd of June.
Have emailed numerous times for a refund
Stay clear of this company

I ordered 2 shelves and brackets on 15th June , due to the pandemic I allowed the 30 working days for handling time . I emailed at the end of July as still not received my order and had no communication from the company . I received a reply from James Gledhill advising that he was working alone and the items would be dispatched by the end of that week ( w/c 3rd august ) I sent chaser emails but got absolutely no response . it’s now 18th august over 2 months since I placed my order and I have given them until 21st to refund my money or ill raise a dispute with the bank .

Really really disappointed with the way they treat their customers, I suggested he stop taking orders .

AVOID unless you want to wait months and go through a payment dispute with the bank because you never received your items

Zero stars. Taken my money. No response on any platform from this company and no product.
Attempting to get my money back via the bank.
Do NOT buy anything from this company. Utter scam.

I ordered a shelf/2brackets and also a coat hangar in May 2020. As at 6 August 2020, there is no sign of any of them.

I sent an email requesting an update 3 weeks ago. I received a response from James Gledhill (the Listed Director) saying thank you for your patience and that they would be dispatched by the end of the week.

I sent a further email this week and I am waiting in anticipation.

I rang the registered address of the company but they would not provide the phone nr of Mr Gledhill.

Please note the goods were delivered 18 August. To be fair they are really excellent.

Stephen Jones.

I ordered my item on 22 June and following communication I was told that my order would take 30 working days, given the current pandemic. I was happy to wait, however today is 34th working day and still no order received or communication. I have contacted them, but no response. This company will happily take your money and given their current wait times, will still keep you in the dark, avoiding communication. Appalling customer service, I certainly will not be ordering from them again, It doesn’t take much to communicate with the customer!! Fingers crossed I get something for my money or my money refunded!!

We ordered a shelf from this company and waited and waited and waited.... I’m actually surprised it even turned up. We were told the shelf had been dispatched when it clearly hadn’t! So we were left worrying when several emails were sent and we received no replies!

Regardless of the current climate the way this company leaves its customers is shockingly bad to say the least. To not reply to emails which clearly show that a customer is chasing for updates and clearly worried is beyond me. If you value customers you really don’t treat them like this (your customers are the reason you have a business!). The sheer lack of communication is disgusting and does leave you worrying/questioning how a business can be run the way it is. If you look at the other reviews you’ll notice a trend.

It is a real shame as the shelf is actually nice and we are pleased with it, now it’s up in our kitchen. However, the lack of customer contact and care is just not acceptable and for this reason I’ve given a 1-star review. It left us with a bitter taste in our mouth. Unfortunately, the bad experience outweighs the product in this case. Sort the communication out and you’d have a much better business and returning customers.

Trust the reviews. You have been warned.

Don’t bother, even if you get your money back you’ll waste a lot of time:

When I ordered (in April) the manufacture/delivery time was 20 working days according to the website. Within a fortnight this had changed to 30 working days. Annoying but, given the COVID-19 situation, understandable. Still, an email would’ve been nice, if I hadn’t checked the website myself I’d never have known.

31 working days later I send an email, It’s been a long wait but I guess I could understand if there are further delays. The silence is disconcerting though so an update on the situation would be nice. No response.

33 working days, I send another email. No response.

35 working days, I send an email warning if I continue to get no response I’ll raise a dispute through PayPal.

36 working days, I raise a PayPal dispute which prompts an email from info@therusticway apologising for the silence and offering either a full refund or dispatch of my order tomorrow with delivery a day or two after that. I respond within ten minutes advising I’m happy without the refund, please send the goods.

37 working days, no response, no confirmation of dispatch.

38 working days, no response, no confirmation of dispatch and nothing arrives in post.

39 working days, same as above.

40 working days, I write a review on trustpilot. Thank god for PayPal. If it’s not a scam it’s a terribly run operation, either way, save yourself the time.

The company ignored all contacts, delivered the product a month late and the product is of poor quality. Absolute waste of money. They are completely uncontactable and the level of service and quality of the product is unacceptable and there is no recourse for them as they continue to ignore all contact. Only way to prevent this company continuing doing this is to stop buying from them!

AVOID. Paid for our product and after 5 emails and 2 messages via social media we’ve had no response, nothing. We ordered on 24th April and we are still waiting despite their website saying 30 days. We appreciate that there is a pandemic but if there were likely to be additional delays then they needed to communicate further. Furthermore we reached over Instagram, instead of responding our comments were deleted.