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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and genuine nature of the products, often highlighting the incredibly low prices for designer items. Many people are delighted with the quality of their purchases and the speed of delivery, frequently receiving their orders within a few days. However, some customers were dissatisfied with aspects of the delivery service, noting issues with damaged packaging, delayed deliveries, or problems with specific carriers like DPD. A few other people also felt that product descriptions could be vague, and there were occasional concerns about receiving incorrect items or experiencing difficulties with returns and customer service communication.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. Many reviewers praised the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and quick... See more

Price

Customers consistently note positive experiences with price, often highlighting amazing and unbelievable... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick order confirmations, fast... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more

Company replied

Rated 5 out of 5 stars

An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable pri... See more

Company replied

Rated 5 out of 5 stars

Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a ha... See more

Company replied

Rated 5 out of 5 stars

Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then... See more

Company replied


Company details

  1. #183 of 238 best companies in Men's clothes shop
  2. #7 of 8 best companies in Belt shop
  3. #16 of 19 best companies in Jeans shop
  4. #33 of 44 best companies in Handbags Shop
  5. #77 of 85 best companies in Jewellery Designer
  6. #171 of 258 best companies in Ladies' clothes shop

Written by the company

About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!


Contact info

4.2

Great

TrustScore 4 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Vans

Got my vans from here cheaper than anywhere else. Kept up to date throughout the purchase, fast delivery and so pleased.

5 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

We're happy to hear you loved it. Thanks so much!

Rated 5 out of 5 stars

Great

I have had a few orders from SaleLab. Quick delivery, easy returns and no problems. Also great value and highly recommended. Just wish they had more choice / stock!

31 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you for the awesome feedback! We appreciate it!

Rated 5 out of 5 stars

I had an exceptional experience at…

I had an exceptional experience at Sales Lab! They offered a fantastic deal, with a generous 50% off and kilo sales, making their products even more enticing. The Stoke on Trent shop has kind and gentle personnel, which enhances the shopping experience. Compared to other competitors, Sales Lab stands out as the superior choice. I highly recommend checking them out.

18 August 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

We're so glad you had a great experience. Thank you!

Rated 5 out of 5 stars

I received shoes that had to be…

I received shoes that had to be exchanged for others. I rate the communication and speed of the company's operation as 5. I received the new pair of shoes within 24 hours. I recommend this store.

24 August 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thanks for the great review! We're glad you're happy!

Rated 5 out of 5 stars

What can I say !

What can I say ! Staff in Runcorn are brilliant, always helpful to me as I’m disabled there help is appreciated so much, The manager Donna always says hello to me and asks if I need her or a member of staff to assist with my shopping, The offers in there are unbelievable, I always find something to buy, Big thanks to the till staff who have obviously been trained how to fold clothing, don’t see this service very often, I just love this shop ! Always a smile 😊

12 August 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you! We're thrilled you enjoyed your experience!

Rated 5 out of 5 stars

Great shop

Great shop, quick delivery, great prices :)

31 July 2024
Sale Lab logo

Reply from Sale Lab

We’re glad you had a great experience. Thanks!

Rated 1 out of 5 stars

Since moving to Royal Mail from Evri…

Since moving to Royal Mail from Evri never order anything on a Thursday or Friday if you need it before Sunday.

21 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Hi Walter, thank you for your feedback. We’re working hard to ensure delivery times are as efficient as possible. We appreciate your patience and support!

Rated 5 out of 5 stars

Great seller

Great communication with seller. Amazing price. Super quick dispatch & delivery ✨️✨️✨️

18 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

We’re grateful for your review! Thanks so much!

Rated 1 out of 5 stars

Very horrible delivery experience

Very horrible delivery experience. Ordered 4 days ago. No updates from company or shipper. I still haven’t gotten the shoes I ordered. I’m just gon ask for a refund.

17 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

We’re so sorry for the delay, Akinyele. Please reach out to our customer service team at customerservices@salelab.co.uk so we can resolve this for you quickly. Your satisfaction is important to us.

Rated 5 out of 5 stars

Great product

Great product. Great .price. speedy delivery

19 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thanks for the love! We're here for you anytime!

Rated 4 out of 5 stars

Designer bargains

Love this shop had some real bargains, discovered the shop in runcorn when visiting, then made up to find they do online too.

1 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

So happy to hear this! Thank you!

Rated 5 out of 5 stars

HIGHLY RECOMMEND *****

We have ordered a few times now. The quality of the clothing and excellent value is amazing!
We will continue to order and highly recommend. Quick delivery and no fuss return either.

29 June 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thanks a bunch! We're delighted you’re satisfied!

Rated 5 out of 5 stars

Great customer service

I placed an order for the first time yesterday. The welcome code did not work but I proceeded to check out regardless. I emailed the customer service team just to see if they could somehow help to refund the discount. Not only did they reply the very next day but also refunded the discount! No hassle or fuss. Unless none of the clothes fit, otherwise, you have a customer for a long time! Thank you for making the shopping experience so pleasant!

8 July 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you! We're here whenever you need us!

Rated 5 out of 5 stars

Everything is fab

Everything is fab, great prices, great items and great service. No.1 shopping site on my lists at the moment. !!! Will do more shopping for sure.

1 July 2024
Sale Lab logo

Reply from Sale Lab

We're happy to hear you loved it. Thanks so much!

Rated 5 out of 5 stars

Stumbled across the Sale Lab store at a…

Stumbled across the Sale Lab store at a local shopping centre. I was pleased to see lots of items from brands I liked at greatly reduced prices. The staff friendly and helpful but comfortable to wander without hindrance. Personally much better than wasting hours in the larger cut price shops where it can take ages to find something suitable. After the staff gave me a loyalty points card, I was advised of the online site. Their customer services blew me away when I requested a retrospective discount for an order I had already submitted. I mistakenly placed my order in two parts meaning that individually they didn’t qualify for an extra 10% discount on orders over a certain threshold. In a flash I received a lovely email to say my account had been credited with the amount. How refreshing and what a relief, I had been expecting the usual “computer says no”!

20 June 2024
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you for the awesome feedback! We appreciate it!

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