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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and genuine nature of the products, often highlighting the incredibly low prices for designer items. Many people are delighted with the quality of their purchases and the speed of delivery, frequently receiving their orders within a few days. However, some customers were dissatisfied with aspects of the delivery service, noting issues with damaged packaging, delayed deliveries, or problems with specific carriers like DPD. A few other people also felt that product descriptions could be vague, and there were occasional concerns about receiving incorrect items or experiencing difficulties with returns and customer service communication.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. Many reviewers praised the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and quick... See more

Price

Customers consistently note positive experiences with price, often highlighting amazing and unbelievable... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick order confirmations, fast... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more

Company replied

Rated 5 out of 5 stars

An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable pri... See more

Company replied

Rated 5 out of 5 stars

Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a ha... See more

Company replied

Rated 5 out of 5 stars

Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then... See more

Company replied


Company details

  1. #175 of 238 best companies in Men's clothes shop
  2. #7 of 8 best companies in Belt shop
  3. #15 of 19 best companies in Jeans shop
  4. #32 of 45 best companies in Handbags Shop
  5. #76 of 85 best companies in Jewellery Designer
  6. #161 of 258 best companies in Ladies' clothes shop

Written by the company

About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!


Contact info

4.2

Great

TrustScore 4 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website

Excellent website, Fair prices and excellent products. You won't prices like this anywhere

1 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you Amjad - we give your 5 star review 5 stars of its own! Stay legendary!

Rated 3 out of 5 stars

Mixed Feelings

The website is great and they have an excellent selection of products. However, shipping has been slower than advertised. Also, I returned an item from a recent order nearly two weeks ago and have yet to receive any confirmation of its arrival or a refund, despite sending multiple emails.

I also placed another order in which one item was missing, and it’s been difficult to resolve the issue since the company does not respond to emails and provides no contact number.

I’m hoping these issues can be resolved soon, as I’d love to continue purchasing from them.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item sent and delivered to wrong address.

So I was unsure about ordering from this site and I should have stuck with my gut. I ordered a white pair of slip on vans and they sent the wrong shoes I got black lace up vans instead. All they got right was the size. DPD even delivered it to the wrong address cause apartenly it's hard for people to read numbers now. Wish I didn't even bother, and now I have to wait and see if they can'tact me back from customer service to sort this out. Will contact my bank to get refund of they don't reply.

UPDATE: it is now 24th Dec and my refund has still not cleared which was processed on 11th December. I feel like I made need to report this company to someone to get this sorted. Ridiculous. Please do not buy from this company they are terrible.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Dont even try to deliver to your house…

Dont even try to deliver to your house in the 1 or 2 days advertised, just sraight to hub. Gave benefit of doubt first time. Not again..Disgraceful.

20 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thanks for the review. As a small company, 1-star ratings really do make a huge impact — so we appreciate you taking the time.
Just to clarify, although we’d love to personally hand-deliver every parcel, we’re unfortunately not in control of the couriers’ actions or their occasional habit of going straight to the hub instead of attempting delivery.

If any issues ever come up, we genuinely prefer customers contact us first at our customer service email so we can actually resolve the problem

Rated 5 out of 5 stars

What a fantastic site!!

What a fantastic site!!! I have bought so much from them.. swimwear, outerwear, jeans, dresses all designer at a fraction of the original price. All arrived within 24-48 hours nicely packaged and folded. I had one return to make which was simple and refunded very quickly. Brilliant service

15 November 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer - Amazing!

I recently bought a pair of ski trousers from Sale Lab for around 70% off retail, and they are absolutely perfect. The fit is spot-on, the quality is amazing and they arrived incredibly quickly. First time using this website and 1000% will be using again.
Genuinely can’t believe how good a deal I got, top end designer gear at unbelievably low prices. I’ve already been recommending Sale Lab to all my friends. Best value I’ve come across in a long time. Highly recommend!

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Jeans I received are very different from the jeans in the picture on the website.
Not pleased at all.

14 November 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Hi Nini,

Thanks for your feedback. I have requested further photographs and details from you regarding your product, as the ones you've provided don't appear to show a different product to the listing image. Happy to review further once additional images are provided/item is returned to us at our cost.

Much appreciated!

Rated 5 out of 5 stars

An amazing company

An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable prices. Customer service is amazing too - refund super fast if needed. Highly recommend.

28 October 2025
Unprompted review
Sale Lab logo

Reply from Sale Lab

Thank you so much, Jay! This means everything to a small business like us! We promise to keep bringing you great products at unbeatable prices! :-)

Rated 1 out of 5 stars

Wrong size delivered! 😔

Trainers Delivered promptly and in good condition. However, the trainers I ordered should have been a size 6.5, but the ones delivered are a size 8, sadly way too big for me. Fortunately my daughter is a size 8, so I will keep them and gift them to her, to save the inconvenience of having to send them back.
A shame that I have to re-order new trainers needed for work, but perhaps from somewhere where the sizing information can be trusted! 🙁

25 October 2025
Unprompted review
Rated 5 out of 5 stars

I cannot believe my luck

I cannot believe my luck. Despite initial apprehension, I have plucked up the courage to order a pair of Valentino Garavani shoes for just over £90. When they arrived, I couldn’t believe my luck. They are authentic and in impeccable condition. The delivery was very quick and efficient. Couldn’t be happier.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid. Placed a order for multiple items, and ended up returning one piece. Items was tracked back to retailer who started the process of refund via PayPal which was currently pending. After about a week I received a email from PayPal saying the retailer had cancelled the refund. Upon emailing the customer service team I was told there had been other customers having issues with returns and that it would be dealt with by accounts. After numerous emails and being told " it would be dealt with, please be patient" over a month later still nothing. Avoid this place.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Not a happy chapie

I have had reply from this company with all excuses saying that they tried to deliver the ring which I do not believe the ring has come back for sale like a miracle at a price increase there is something not right about this I have a picture of the ring and the price so it should be sold at the original price as it is in BLACK AND WHITE do you agree any looking at these reviews

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing deals

Amazing deals! Top brands at massively discounted prices. Fast delivery and great customer service!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Authentic bargains

Bought 3 items so far.
All Stone Island.Genuine and half the price.
I love this place.
Fast delivery and great communication.
Highly recommend A+++

9 September 2025
Unprompted review

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