My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
Company replied
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About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
United Kingdom
Replied to 53% of negative reviews
Typically replies within 1 week
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Excellent website, Fair prices and excellent products. You won't prices like this anywhere

Reply from Sale Lab
The website is great and they have an excellent selection of products. However, shipping has been slower than advertised. Also, I returned an item from a recent order nearly two weeks ago and have yet to receive any confirmation of its arrival or a refund, despite sending multiple emails.
I also placed another order in which one item was missing, and it’s been difficult to resolve the issue since the company does not respond to emails and provides no contact number.
I’m hoping these issues can be resolved soon, as I’d love to continue purchasing from them.
So I was unsure about ordering from this site and I should have stuck with my gut. I ordered a white pair of slip on vans and they sent the wrong shoes I got black lace up vans instead. All they got right was the size. DPD even delivered it to the wrong address cause apartenly it's hard for people to read numbers now. Wish I didn't even bother, and now I have to wait and see if they can'tact me back from customer service to sort this out. Will contact my bank to get refund of they don't reply.
UPDATE: it is now 24th Dec and my refund has still not cleared which was processed on 11th December. I feel like I made need to report this company to someone to get this sorted. Ridiculous. Please do not buy from this company they are terrible.
Dont even try to deliver to your house in the 1 or 2 days advertised, just sraight to hub. Gave benefit of doubt first time. Not again..Disgraceful.

Reply from Sale Lab
What a fantastic site!!! I have bought so much from them.. swimwear, outerwear, jeans, dresses all designer at a fraction of the original price. All arrived within 24-48 hours nicely packaged and folded. I had one return to make which was simple and refunded very quickly. Brilliant service
Fabulous selection of designer and high st pieces at unbelievable prices - speedy delivery and beautifully packaged - what’s not to love!!!!!
I recently bought a pair of ski trousers from Sale Lab for around 70% off retail, and they are absolutely perfect. The fit is spot-on, the quality is amazing and they arrived incredibly quickly. First time using this website and 1000% will be using again.
Genuinely can’t believe how good a deal I got, top end designer gear at unbelievably low prices. I’ve already been recommending Sale Lab to all my friends. Best value I’ve come across in a long time. Highly recommend!
Very disappointed. Jeans I received are very different from the jeans in the picture on the website.
Not pleased at all.

Reply from Sale Lab
Unbelievable prices … some bargains to be had and shipped fast!
An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable prices. Customer service is amazing too - refund super fast if needed. Highly recommend.

Reply from Sale Lab
Trainers Delivered promptly and in good condition. However, the trainers I ordered should have been a size 6.5, but the ones delivered are a size 8, sadly way too big for me. Fortunately my daughter is a size 8, so I will keep them and gift them to her, to save the inconvenience of having to send them back.
A shame that I have to re-order new trainers needed for work, but perhaps from somewhere where the sizing information can be trusted! 🙁
I cannot believe my luck. Despite initial apprehension, I have plucked up the courage to order a pair of Valentino Garavani shoes for just over £90. When they arrived, I couldn’t believe my luck. They are authentic and in impeccable condition. The delivery was very quick and efficient. Couldn’t be happier.
Avoid. Placed a order for multiple items, and ended up returning one piece. Items was tracked back to retailer who started the process of refund via PayPal which was currently pending. After about a week I received a email from PayPal saying the retailer had cancelled the refund. Upon emailing the customer service team I was told there had been other customers having issues with returns and that it would be dealt with by accounts. After numerous emails and being told " it would be dealt with, please be patient" over a month later still nothing. Avoid this place.
Glad web site up and running
Got another great deal On a Nicholas Daley piece chuffed
Next day delivery
Second time using Sale Lab,
Always great value top quality and fast service. Would recommend
I have had reply from this company with all excuses saying that they tried to deliver the ring which I do not believe the ring has come back for sale like a miracle at a price increase there is something not right about this I have a picture of the ring and the price so it should be sold at the original price as it is in BLACK AND WHITE do you agree any looking at these reviews
Great website for top designer shopping online. Great price.
Amazing deals! Top brands at massively discounted prices. Fast delivery and great customer service!
Bought 3 items so far.
All Stone Island.Genuine and half the price.
I love this place.
Fast delivery and great communication.
Highly recommend A+++
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