The Scooter Market Reviews 42

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

The 800 phone number is not a working number. the CONTACT US chat is a robot and automated replies. NO PERSON to speak to

Rated 4 out of 5 stars

After ordering and hearing nothing back after a few days I contacted them. The order was then dispatched to be delivered within 5 days. 7 days later still no product. After several emails and a phone... See more

Rated 1 out of 5 stars

The scooter was delivered in a in tact box but when opened had a large 12 inch Crack in base area. This company must be a fraud no customer service! Receive message that only said , leave name and num... See more

Rated 5 out of 5 stars

Excellent service really friendly came next day ... but Hermes are under rated and causing a lot of problems for the company with products being stolen not scooter markets fault !! Would definately or... See more

Company details

  1. Electronics store

Written by the company

We retail Quality UL and CE Certified Hoverboards and Electric Scooters


Contact info

2.3

Poor

TrustScore 2.5 out of 5

42 reviews

5-star
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1-star

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Rated 1 out of 5 stars

The scooter was delivered in a in tact…

The scooter was delivered in a in tact box but when opened had a large 12 inch Crack in base area. This company must be a fraud no customer service! Receive message that only said , leave name and number. No one calls you back also instant texting them on site gets you no where. Sick to my stomach my poor handicap mother was robbed!

31 March 2023
Unprompted review
Rated 4 out of 5 stars

Can’t switch off

Only issue I have with the kart that is strapped down over the pressure pedals. So to turn off the hover board I have to remove the kart to switch it off. Board will not switch off with pedals pressed down.

Daughter loves it

13 July 2021
Rated 1 out of 5 stars

No customer service- no response

No customer service- no response. Item faulty. AVOID

28 April 2021
Unprompted review
The Scooter Market logo

Reply from The Scooter Market

Hi Jack
We are sorry to know that you had an issue with your hoverboard, As discussed Over the phone, we have advised you on how to reset the hoverboard and also send old you to send the item back us, we are still waiting to receive your response or the item so that our technicians can help fix the issue.
Sorry for the inconvenience

Rated 5 out of 5 stars

Impressed

I was a little apprehensive about using a site I wasn't familiar with and also buying something I know nothing about. But I was impressed with the Aovo scooter and also the speedy delivery that was given. I certainly recommend The Scooter Market. Thanks

28 March 2021
Rated 4 out of 5 stars

Customer service hit and miss, but received a quality product.

After ordering and hearing nothing back after a few days I contacted them. The order was then dispatched to be delivered within 5 days. 7 days later still no product. After several emails and a phone call which wasn't answered, they contacted me and it was delivered within 48 hours.
Customer service was a bit hit and miss, due to the slow communications; but received a quality item in the end.

27 December 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fantastic customer service and products at great prices. I bought a hoverboard for my daughter and appreciated the help and advise. Friendly and honest people who go that bit extra for their customers. Highly recommend.

22 December 2020
Unprompted review

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