The Shaft Doctor Reviews 17

TrustScore 3.5 out of 5

3.6

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Company details

  1. Golf shop

Written by the company

The Shaft Doctor specialises in offering a wide variety of shafts in all specifications to help you improve your game. We also take part exchange of your old shaft making it more affordable.


Contact info

3.6

Average

TrustScore 3.5 out of 5

17 reviews

5-star
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1-star

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Rated 1 out of 5 stars

I Sold a set of Callaway irons and…

I Sold a set of Callaway irons and Callaway woods to this company, agreed a price of £1100 , this was on August 7th and still haven’t been paid , I have been told 3 times they had sent it to my bank account each time saying it had 100% gone through, then they said they 3 times they had sent a cheque ( 2nd class not registered) but nothing . Excuse after excuse , I have now taken them to court. My advice would be do not touch them with a barge poll. I have used other companies and been paid within 2 days of receipt of my clubs . Do not take the risk and shop elsewhere

17 October 2022
Unprompted review
Rated 1 out of 5 stars

Very poor

Shaft was delivered to the wrong address with the wrong name on it.
Ontop of that the shaft had clue stuck in it and scratches on it.
They compensated me some money back which then took 10 days to clear in Paypal.
All in all terrible service.

18 January 2022
Rated 1 out of 5 stars

DiscountUKGolf.co.uk are the worst…

DiscountUKGolf.co.uk are the worst company I’ve ever dealt with. They have stolen over £600 of my money not delivered the clubs or provided a refund. Lied to me a number of times about delivery and refund delays. I would advise everyone to stay well away.

7 January 2022
Unprompted review
Rated 5 out of 5 stars

First class service !!!

These guys look after their customers
Had issue with a lost package by courier which was unfortunate but had another item sent next day with complementary golf balls , couldn’t be happier with service & will continue to use in future
Excellent service

18 November 2021
The Shaft Doctor logo

Reply from The Shaft Doctor

Hi Ian,
Thanks for your review. We welcome reviews good and bad. All of our items are physical clubs and in stock, the shaft was shipped via DPD and as discussed you should of been automatically emailed details. This was not the case and then we raised a ticket with them.
You were refunded as soon as the case was presented and also offered a refund the minute we realise there was an issue.
Thank you and take care.

Rated 5 out of 5 stars

Highly recommended, great service.

The Shaft Doctor team were most helpful in completing my order for a new shaft for my Ping driver, the shaft arrived the next day which was most impressive, it was in perfect condition as described. I also took advantage of the ‘sell your old shaft’ service, received a very competitive quote. Couldn’t be more impressed, thank you. Recommended highly.

28 October 2021
Unprompted review

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