The location is very close to the center yet very quiet, the apartment exed my expectations, size wise and decoration. Kitchen very well equipped and not the typical ikea dishes, looks like a real hom... See more
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The apartment's location is amazing. The mattress is very comfortable. However, the experience is spoiled by the lack of cleanliness in the apartment; the surfaces were dirty, not just dust, the floor... See more
We arrived at 11pm and there was another couple waiting there locked out due to a malfunctioning electronic lock. By 3am there were 8 parties there that were locked out, that’s a total of 8 separate... See more
Company replied
The apartment is super great! It's very well located, making it easy to get around. Maria Luisa is an amazing host – super communicative and incredibly helpful throughout our stay. Would love to com... See more
Company replied
Company details
Written by the company
Coworking, Short & medium term rentals
Contact info
Calle Caracas 6, 28010, Madrid, Spain
- +34919049403
- hello@thesharingco.com
- thesharingco.com
3.5
Average
36 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exed my expectations very nice and well maintained
The location is very close to the center yet very quiet, the apartment exed my expectations, size wise and decoration. Kitchen very well equipped and not the typical ikea dishes, looks like a real home with different styles. Close to supermarket and lockers to store the luggage, I will came again for sure.
26 May 2026
Unprompted review
Disappointed
The apartment's location is amazing. The mattress is very comfortable. However, the experience is spoiled by the lack of cleanliness in the apartment; the surfaces were dirty, not just dust, the floor had dirty corners, the sofa is full of stains, as is the bedspread and the pillows on the bed which caused enormous discomfort. No accommodation is worth any price when it is not properly cleaned.
12 May 2026
Unprompted review
Terrible.
Terrible.
They have disabled google reviews as they know they would get so many negative reviews. Such cowards.
Do not book here. We arrived just after midnight. There were already people there locked out as the front door key pad was not working. Over the course of the next 3 hours trying to get access we met about 5 other couples coming back from nights out in the same situation. All of us had to go find a hotel for the night. We were the lucky ones as Booking.com cancelled our reservation and booked us into another hotel. The other people had all their belongings inside.
Their lack of overnight support is disgraceful. From many previous reviews this seems to be a common occurrence.
They should be banned from Airbnb and Booking.com.
1 May 2026
Unprompted review
Reply from Sharing Co
Hello,
We are truly sorry for how stressful and frustrating this situation was for you and for the other guests who were unfortunately affected that night.
This was an isolated and exceptional incident that temporarily affected access to the building for a few hours overnight before the system was fully operational again. As soon as the issue was identified, it was escalated urgently and worked on continuously until access was restored.
Unfortunately, both you and several other guests experienced this difficult situation, and we deeply regret the inconvenience caused. Even after the incident, we continued working closely with the affected guests and the booking platforms in order to assist each case individually and provide the best possible solutions available.
We truly appreciate your feedback, as it helps us continue improving our systems, support procedures, and overall guest experience.
Kind regards,
Guest Services Team
Housing by Sharing Co.
LOCKED OUT
We arrived at 11pm and there was another couple waiting there locked out due to a malfunctioning electronic lock. By 3am there were 8 parties there that were locked out, that’s a total of 8 separate apartments by Sharing Co that were locked out, it was absolutely disgraceful, we were all stranded in the middle of the night with no where to go, there was no contact or emergency number. We called the police but they could not do anything either, eventually every party was left wandering the streets to find another hotel to stay in.
Absolutely horrendous situation and absolutely no apology from them the next day. They emailed us saying that they don’t have 24/7 contact and there was nothing they could do as the lock was faulty.
Never again.
2 May 2026
Unprompted review
Reply from Sharing Co
Hello,
Thank you for taking the time to share your experience and feedback with us.
We sincerely regret the inconvenience caused by the temporary access issue that occurred that night. We understand that arriving late and encountering difficulties accessing the building can be frustrating and stressful for any guest.
The situation was caused by an exceptional technical issue affecting the electronic access system, something that fortunately is highly uncommon. As soon as the incident was identified, the matter was escalated and addressed as quickly as possible in order to restore normal access.
At Sharing Co, we are committed to providing reliable support and a smooth guest experience at all times. While unforeseen technical situations can occasionally arise despite preventive measures and regular system checks, we continuously work to improve our response procedures and backup protocols to minimize the impact of these rare events.
Following the incident, we also remained in contact with the affected guests and booking platforms to review each case individually and ensure that appropriate support and resolutions were provided wherever possible.
We truly appreciate your feedback, as it helps us continue improving both our service and guest assistance procedures moving forward.
Kind regards,
Guest Services Team
Housing by Sharing Co.
The apartment is super great
The apartment is super great! It's very well located, making it easy to get around. Maria Luisa is an amazing host – super communicative and incredibly helpful throughout our stay.
Would love to come back soon.
Thanks 🍺🍺🍺
3 March 2026
Unprompted review
Reply from Sharing Co
Hello,
Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed the apartment, its location, and the assistance provided during your stay.
Your kind words are truly appreciated, and we would be very happy to welcome you again in the future.
Kind regards,
Guest Services Team
Housing by Sharing Co
2 Bedroom apartment suitable for 4 people only
2 bedroom apartment in Malaga totally not suitable for 6. Table and chairs for 4 and only one sofa that seats 3. If there had been 6 of us it would have been uncomfortable. Decorated lovely and very central but the towels didnt seem like they had been washed they all looked a bit grubby and 2 had marks on which in my opinion would have come out with a wash. The lock once inside did not work, the knob just kept turning with no effect, as 3 females would have been nice if we could have had that extra lock as if someone had known the number they could just walk in.
4 March 2026
Unprompted review
Reply from Sharing Co
Hello Lesley.
Thank you for your feedback and for your kind words about the apartment’s decoration and location.
We understand your concerns; however, as your reservation was for three guests, we were a bit surprised that this was an inconvenience. The apartment is equipped with sufficient kitchenware, bathrooms, and bedding to comfortably accommodate up to six guests. That said, we truly appreciate your comments and have shared them with our team for possible improvements.
Regarding the door, please rest assured that it is fitted with a fully secure electronic lock system. It cannot be opened from the outside without a code, and each code is unique and non-transferable for every reservation. For this reason, there is no additional internal lock, as the system automatically secures the door.
For future stays, we would really appreciate it if you could contact us during your stay, we are always happy to help and resolve any concerns right away to ensure you have the most comfortable experience possible.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Sharing Co Team.
Very bad customer service experience
Very bad customer service experience. They don’t return your deposit and they don’t assist you with any issues during your stay. We won't come back
11 January 2026
Unprompted review
Reply from Sharing Co
Dear Antoni,
We are sorry to hear about your experience. Please note that, in some cases, the refund of the deposit may take slightly longer due to processing times within the accounting department, although we always aim to handle everything within the established timeframes.
We would also like to highlight that our team remains available to assist our guests at all times during their stay whenever support is needed.
We appreciate your comments, as they help us continue improving our service.
Regards
Nice Appartment - Horrible Service
Klar — hier ist eine sachliche, nüchterne und rechtlich sichere TripAdvisor-Bewertung auf Englisch (ohne Übertreibungen, faktenbasiert):
⸻
The apartment itself in Málaga was clean, well located, and generally nice, which makes the overall experience particularly disappointing. During our stay, we were unable to access the apartment in the middle of the night due to a malfunctioning digital door lock. Despite repeated attempts, no effective emergency support was available, leaving us locked out with all our belongings inside.
We were forced to book a nearby hotel at our own expense. The next morning, a staff member confirmed that this was a technical issue and not caused by us. While the operator refunded part of the apartment cost, the reimbursement did not fully cover the hotel expenses or additional costs incurred.
The follow-up handling was rigid and focused mainly on internal policies rather than resolving the actual damage caused. If you rely on nighttime access and support, be aware that you may be left without assistance, which carries a real risk of seriously disrupting your vacation.
7 January 2026
Unprompted review
Reply from Sharing Co
Hello Joel,
Thank you for your review and for highlighting the location and amenities of the apartment.
We sincerely apologize for the inconvenience caused by the digital lock during your stay. As you mentioned, access was affected late at night. While we do not currently provide 24-hour assistance, we acted promptly as soon as our shift began and remained in continuous communication with you and the Booking platform to resolve the issue.
We refunded the unused night in full and provided additional compensation as a goodwill gesture beyond our standard policy. We also believe that we acted responsibly throughout the situation, taking full responsibility and managing the issue to the best of our ability. Unfortunately, during this process we also received messages from you that included threats, which made it impossible for us to consider further compensation outside of our policy.
We understand that the situation was frustrating, and we always strive to handle incidents transparently and responsibly. We appreciate feedback that helps us improve our services and protocols, and we hope that despite this experience, the apartment itself and its amenities contributed positively to your stay.
Regards
Very good experience
The location was perfect. It was close to the main landmarks. There were many shops, restaurants, and coffee bars around. The flat was clean. There were all the facilities. The only thing that I didn't like was the noise at night.
30 January 2026
Unprompted review
Reply from Sharing Co
Dear Svetlana Thank you very much for your review and for recommending our apartment. We’re happy to hear that you enjoyed the location and found the apartment well equipped for your stay. We also appreciate your comment regarding the noise at night when the windows are open. As the apartment is located in a lively area, some background noise can occur, and we truly value your feedback. Thank you again for choosing to stay with us. We would be delighted to welcome you back in the future. Kind regards. Housing by Sharing Co Team
Everything was fine
Everything was fine, close to the center, well-equipped apartment, fast internet, easy check-in. air conditioning for heating. quiet location, without night and day noise. to recommend. well-equipped kitchen, toaster, water heater, Nespresso machine. Very good studio.
26 December 2025
Unprompted review
Reply from Sharing Co
Dear Hvroje
Thanks for your positive review!
We are very happy to have been part of your trip and hope to have the opportunity to welcome you again very soon. With warm regards, Sharing Co Team.
Stay away whether you're a landlord or a tenant
Stay away, even though their customer support is really nice and well trained, it's clear that the poor agents are just there to cover an extremely lacking organization.
They advertise on Madrid and Málaga, but it seems to me cleat that the team in Madrid is rather small or absent or random.
The apartment I checked into was dirty, the listing was mistaken (advertising for a parking that actually wasn't there) and nobody offered a solution for 3 days.
A lot of sweet talking (professional customer support agent) but zero action (lacking an actual administrative team). They are barely worried about making the maximum profit with minimal care.
I totally understand that they manage apartments for rent on behalf of landlords who probably receive a good share and have no idea of the actual experience, nor (as landlord) they would care about it. But if I were a landlord (they have investment opportunities on their website) I'd be ashamed of the experience that my guests have.
This is a clear picture of who is destroying the short rental market, it's companies like this, who buy real estate inventory for mere profit and a subpar experience.
They require A LOT of payments but work very little.
Stay away.
PS: I have all the proofs and documents to back up my review.
23 December 2025
Unprompted review
Reply from Sharing Co
Estimado Leonardo.
Gracias por tomarse el tiempo de compartir su opinión. Lamentamos sinceramente que su experiencia inicial no haya cumplido con sus expectativas y entendemos su malestar. No obstante, consideramos importante aclarar algunos puntos de forma objetiva y transparente, basándonos en los hechos y comunicaciones mantenidas.
En relación con el aparcamiento, tan pronto como se detectó el error en la información del anuncio, le informamos de ello con total transparencia y nos comprometimos a buscar una solución. Tras varias gestiones internas y en constante comunicación con usted, se aceptó su propuesta de abono mensual externo y se le compensó íntegramente dicho importe mediante una bonificación directa en su alquiler.
Respecto a la limpieza, en cuanto recibimos su aviso solicitamos evidencias para poder actuar con rapidez. Una vez autorizó el acceso al apartamento, la limpieza fue programada y realizada de forma inmediata.
Durante todo el proceso, nuestro equipo estuvo disponible, localizable y en contacto continuo, tanto por escrito como telefónicamente, informándole de cada paso y gestionando las incidencias con los departamentos correspondientes hasta su resolución.
Nuestro objetivo es ofrecer la mejor experiencia y calidad posible, minimizando tanto la aparición de incidencias como su impacto, y asegurando que cualquier problema se resuelva de manera justa y eficiente. Queremos que nuestros huéspedes se sientan como en casa y esperamos que las acciones tomadas puedan mejorar su percepción de la estancia.
Agradecemos que reconozca la profesionalidad y el trato de nuestro equipo de atención al huésped, ya que refleja el compromiso diario que mantenemos con nuestros clientes.
Seguimos a su disposición.
Atentamente.
All was perfect
All was perfect. Really i was very satisfayed, appartement was clean, the responsable for rent was really kind. I appreciate my holidays in Malaga with SharingCo
20 November 2025
Unprompted review
Reply from Sharing Co
Dear Hatim.
Thank you so much for your comments! It is truly a great satisfaction to know that you had such a positive experience. It was a pleasure to host you, and we would be delighted to welcome you again in the future. Best regards, Sharing Co Team.
The fourth year in a row in Málaga
The fourth year in a row in Málaga, and the last three through Sharing Co. The response to our booking inquiry came quickly, and communication was easy and smooth throughout. Arriving at the apartment went exactly as agreed, and the instructions were clear.
27 November 2025
Unprompted review
Reply from Sharing Co
Dear Reijo,
A million thanks for your fantastic review! As always, it’s a pleasure to host you, and we are proud to know that you choose us every time you come to Malaga. We’re delighted to continue creating experiences with you! Kind regards, Customer Care Team. Housing by Sharing Co
Very unsafe, was left locked out stranded at night
I strongly advise anyone considering staying here to reconsider. Their processes are incredibly unsafe. On my first night, I was locked out and stranded due to their cheap, faulty electronic lock system. There was no 24-hour contact available, so at 10 pm I had to find a bed at a hostel — without any of my belongings, which were locked in the room.
This is extremely unsafe. The management refused to take responsibility or properly fix both the electronic and regular turn-key lock system. They sent ‘maintenance’ the next morning who just replaced the batteries of the electronic lock. I ended up leaving early when the same exact issue happened the very next day, and remote customer service representative was being unhelpful and dismissive (asking me to send videos as evidence that the lock is not working, asking me how I was able to access the room the night before, telling me ‘maintenance’ should have fixed the problem already).
I genuinely worry that they won’t fix this problem, meaning the next guest could face the same situation. Accommodation with no local or after-hours contact and only remote customer service should not be allowed — it’s a serious safety issue. Imagine if you needed medication or had a flight to catch and were locked out.
I am currently trying to get a refund, but they continue to deflect blame rather than address the problem.
9 September 2025
Unprompted review
Reply from Sharing Co
Dear Symone,
Thank you for sharing your feedback.
We are truly sorry to hear about the inconvenience you experienced.
From the very first moment you reported the issue, our team was in contact with you and worked to resolve the situation as quickly as possible. Our maintenance agents attended and replaced the batteries of the electronic lock, and we also provided you with an emergency set of keys to ensure continued access to the apartment.While unforeseen technical issues can occasionally arise, we always do our utmost to assist our guests promptly and effectively. The comfort and safety of our guests are very important to us, and we take all feedback seriously to keep improving our services.
Best regards.
Sharing Co Team
Staff was available upon arrival however the codes on the apartment door did not work for about an hour and they suggested that I should go with 2 kids and 7luggages to get a key from HQ
Keys issues, staff seems to be ignorant about some of the available services, they also tend to blame to tourists about the situation. Example, you entered the wrong code or the cleaning staff did not report an outage of the AC. I would not use them.
8 July 2025
Unprompted review
Reply from Sharing Co
Dear Ana.
Thank you very much for taking the time to share your experience.
We are truly sorry for the initial difficulties you encountered with the door code. Please rest assured that our team was fully available and actively supporting you during that time. In the end, we were able to resolve the issue remotely and provide you with access to the apartment. The suggestion to collect a key was simply offered as an additional precaution , with your comfort in mind , to avoid any further inconvenience, not as the only solution.
Regarding the air conditioning, we did not receive any prior reports indicating a malfunction. Even so, following your feedback, we asked our maintenance team to carefully recheck all the equipment in the apartment to ensure everything was working properly.
We regret that your impression of our service was not a positive one. Our intention is always to assist with respect, efficiency, and empathy, and we sincerely apologize if this was not how it came across. Your comments are very important to us and have been shared with the relevant teams to help us improve.
We hope to have the opportunity to welcome you again in the future and provide you with a smoother and more enjoyable experience.
Warm regards,
Customer Care Team
Housing by Sharing Co
The location was great
The location was great. Close to Gran Via. Grocery store across the street. Clean and well laid out with lots of windows.
24 March 2025
Unprompted review
Reply from Sharing Co
Hi David,
Thank you so much for your kind words! We’re really glad you enjoyed the location and the apartment layout. It was a pleasure to host you — come back anytime!
Warm regards,
Customer Care Team
Sharing Co
First Home in Spain
We stayed in this apartment for almost three months with our daughter and had a fantastic experience. The space is practical and well-equipped, making it feel just like home. The customer service was excellent, and the neighborhood is wonderful, with top shops, cafes, restaurants, and supermarkets nearby. Transportation access is also very convenient. Thank you, Sharing and Co team, for a great stay!"
7 December 2024
Unprompted review
Reply from Sharing Co
Dear Mr. Nagham,
Thank you very much for taking the time to share your experience.
We are delighted to hear that you and your family enjoyed your stay and felt at home in the apartment. It’s especially rewarding to know that both the location and the service provided by our team met your expectations.
It has been a pleasure having you with us, and we truly appreciate your kind words.
Should you return to the city, we would be honored to welcome you again.
Warm regards,
Customer Care Team
Sharing Co
The property was unsafe and insecure
The property was unsafe and insecure - we had someone not staying in the property attempting to break into our room on the last night - and the support was non-existent for a traumatic experience. Avoid.
9 March 2025
Unprompted review
Reply from Sharing Co
Dear Guest,
We are truly sorry to hear about the distressing experience you encountered during your stay, and we sincerely apologize for the inconvenience it caused. Your safety is of utmost importance to us, and we understand how unsettling such an event can be. Unfortunately, for the moment we do not have 24-hour support, and in situations like this, we can only recommend contacting local authorities for immediate assistance.
Please rest assured that we will take your feedback seriously and will review our procedures to see how we can improve in the future.
Best regards,
Poor hygiene standards and inadequate service
Poor hygiene standards and inadequate customer service
Our experience with this company was extremely disappointing. Upon arrival at the apartment, we immediately noticed spiders in one of the bedrooms and the hallway. Despite notifying the company right away, it took several days for anyone to respond. When someone finally came, the problem was barely addressed: the cleaning staff simply swept the spiders onto the floor, leaving them in the apartment. Over the next few days, the spiders even spread into the living area. We eventually had to purchase insect spray and clean the place ourselves.
We had booked this apartment specifically because it had two bedrooms, so our daughter could have her own space. However, due to the insect problem, we were unable to use the second bedroom for multiple nights. Despite paying extra for this room, we couldn’t make use of it. To make matters worse, we later discovered cockroaches in the apartment as well.
We repeatedly asked for compensation for these issues, but our requests were either ignored or met with vague, unhelpful responses. The lack of urgency and failure to address the problem properly was extremely frustrating, and their customer service left a lot to be desired.
I would not recommend booking through this company unless they seriously improve their standards and responsiveness to guest concerns.
12 October 2024
Unprompted review
Reply from Sharing Co
Hello Charly,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the challenges you faced during your stay. Please know that this is not the standard we strive to provide, and we deeply regret any inconvenience caused.
Upon receiving your report about the spiders in the apartment, we responded promptly by sending our cleaning staff to address the issue. However, we acknowledge that the resolution provided did not fully meet your expectations, and for that, we sincerely apologize. Our team took immediate steps to address the concerns, but we regret that these efforts did not completely alleviate the problem.
We understand how important a clean and comfortable environment is, especially when booking a property for your family. While we acted quickly, we recognize that the situation could have been managed more effectively to ensure your satisfaction.
In light of your concerns, we are revisiting our cleaning and pest control protocols to prevent similar incidents in the future. We will also ensure that our customer service team is equipped to provide quicker and more comprehensive resolutions to guest concerns.
Thank you for bringing these matters to our attention. We are committed to learning from this experience and improving for the future, and we hope to have the opportunity to regain your trust.
Kind regards
A Sanchez
Sharing Co guest service team
When arriving , the apartment had been booked to others for the same period
The apartment We booked was booked at the same period to other persons and when We arrived the apartment was occupied
We booked through booking and the persons booked through AIrbnb
We called the customer service of thesharingco and the phone was unavailable
The calls were not returned
We waited more than 3 hours on the sidewalk
We were obliged to book an hotel in order to have a place to stay
Very had experience / Do not recommed rhesharingco.com
29 May 2024
Unprompted review
Reply from Sharing Co
Dear Celia,
We are sorry to read such a negative review considering that we provided all instructions to access the property in written before your arrival. To our understanding, you must have misunderstood our instructions since you clearly went to the wrong door. According to the log of our electronic lock, the apartment that you reserved was empty and nobody accesed it since the cleaner left it 3 days prior to your arrival. There is also no trace of you trying to dial the access code.
Furthermore, instead of trying to find a solution with us, through the various emails and messages we exchanged or over the phone when we spoke, or booking, you chose to go to a hotel, which is why a full cancellation fee was charged not only by us but also by booking.
We are sorry you had such a bad experience, and above all that we did not get the chance to assist you and give you access to the property you booked.
Kind regards,
Sharing Co.
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