I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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See what reviewers are saying
Over the past few years, this is the company I always go to when ordering a certain make of slipper for my Mum. I normally buy a few at a time, so on occasions I have needed to contact the company t... See more
Company replied
Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
The Shoe Shack is an easy firm to deal with; the website is straightforward and packed with shoes and boots, sandals and slippers such that anyone can find a style they like. All the shoes I have purc... See more
Company replied
Company details
- #46 of 216 best companies in Shoe shop
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So Simple!
Everything was simple, from start to finish. Well done to The Shoe Shack! I would definitely recommend you.
2 July 2024
Reply from The Shoe Shack
Good morning John. Thank you for the positive review. We appreciate the 5-stars. Kind regards. Kashif
Excellent customer service!!!
Excellent customer service!!!
Slippers came within 24 hours of ordering! Will definitely use again!
1 July 2024
Reply from The Shoe Shack
Good morning Anita. Thank you for the 5-stars. Very much appreciated. All the best. Kashif
Reply from The Shoe Shack
Hi Jas,
I'm sorry that the shoes you ordered did not fit. Manufacturers may have slight differences in sizing. This is why we offer free returns, regardless of the reason.
I see that you have used our free return label to return your order and have been refunded in full.
If we can help further, please do not hesitate to contact us.
Kind regards,
Kashif
Reply from The Shoe Shack
Hi Judy. We're glad you had a pleasant purchase experience with us. Thank you for the positive review. All the best. Kashif
Fast delivery and a perfect fit thanks.
10 June 2024
Reply from The Shoe Shack
Good afternoon Dave. Thank you for the 5-stars. Very much appreciated. Kind regards. Kashif
Excellent service
Excellent service. Excellent products. Excellent price. The first pair of shoes I ordered did not fit. I returned them with a note and was contacted immediately with the offer of a money return. I chose a different product which was delivered by return and without hassle. Very satisfied.
1 June 2024
Reply from The Shoe Shack
Good afternoon Colin. Thanks you for sharing your amazing review of the service your received. We very much appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good morning John. Thank you for the positive review. Very much appreciated. All the best. Kashif
Nice shoes
It was a fast delivery although Royal Mail left the package behind our wheelie bins with no information to say where they were! This is no reflection on the seller but poor service from Royal mail. The shoes I purchased seem good quality and a good price. Overall a good buy.
2 June 2024
Reply from The Shoe Shack
Good morning Roger. Thank you for the 5-star review. Very much appreciated. All the best. Kashif
Lovely shoes
Lovely shoes , great fit great value , arrived on time , love them , smiles all round .😄
24 May 2024
Reply from The Shoe Shack
Good morning. We're happy that you had a pleasant experience with our service. Thank you for the 5-star review. Kindest regards. Kashif
Husband happy with shoes
24 May 2024
Reply from The Shoe Shack
Good morning. We're glad you're happy with your purchase from us. Thank you for the positive review. All the best. Kashif
Reply from The Shoe Shack
Good morning Mrs Stafford. We're glad you had a pleasant experience with our service. Thank you for the 5-star review. Kind regards. Kashif
Excellent choice and well made footwear…
Excellent choice and well made footwear , also speedy delivery
18 May 2024
Reply from The Shoe Shack
HI Janet. Thank you for the lovely review. We appreciate it. All the best. Kashif
Great! Would order again.
Shoes arrived quickly and are great. Would definitely order again.
14 May 2024
Reply from The Shoe Shack
Good morning Jenni. Thank you for the great review and 5-stars. All the very best. Kashif
Very helpful
7 May 2024
Reply from The Shoe Shack
Thank you Margaret for the 5-star review. All the best. Kashif
Very happy with my boots I’ve been…
Very happy with my boots I’ve been trying to find these boots for a while. The delivery very also good.
6 May 2024
Reply from The Shoe Shack
Good morning Joan. We're glad you are happy with your purchase. Thank you for the positive review. All the best. Kashif
From finding u online browsing choosing…
From finding u online browsing choosing ordering and receiving trainers
Excellent will be back in future 👍
1 May 2024
Reply from The Shoe Shack
Hi Andrew. Thank you for an amazing review, we very much appreciate it. All the best. Kashif
Reply from The Shoe Shack
Good morning. We're glad you have a pleasant experience with our service. Thank you for the 5-star review. Kind regards. Kashif
Prompt delivery and great price.
29 April 2024
Reply from The Shoe Shack
Good morning Matthew. Thank you for the 5-star review. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Marie. We appreciate the positive feedback. Thank yo for the 5-stars. Kind regards. Kashif
Lovely slippers at great price arrived…
Lovely slippers at great price arrived really quickly
20 April 2024
Reply from The Shoe Shack
Good morning Sharon. It's good to hear that you are happy with your purchase form us. We appreciate the positive review. Kind regards. Kashif
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