The Shrimp Factory UK Reviews 

Easy order online and arrived on time. I like that the seller doesn't post on weekends, so the shrimp don't hang around a sorting office. I ordered 2 shrimp online and still got an extra one. Many thanks, great experience.

Great delivery, well packed and quick. Really helpful and informative

Great service, shrimps were packed with great care, arrived quickly, all shrimp were alive and looked happy upon arrival.

Another great order, quick, well packaged. Thanks

Fast delivery and very happy with my order.
The shrimp arrived safely

Hi, I was very impressed with the way you packaged the shrimp and the communication from your end was very good.
Many thanks.

AMAZING service from the team! Super fast response rate on email and very friendly and informative!

Also the shrimps arrived in perfect beautiful conduction and we were delighted to receive 3 free shrimp as a gift!!

10/10 service will be buying again!!

Really good Shrimp, packed very well
Really quick email replies

Good service. Quick delivery. Good packing

Couldn’t be happier with the delivery of my new shrimp!! Packaged perfectly and delivered to NI. Highly recommend. Will be purchasing from The Shrimp Factory again, no doubt about it

Great customer services and quality of the livestock was brilliant.

Was great delivering, kept me up-to-date with everything, shrimps look amazing thank you so much will definitely order again soon

Item arrived promptly, I bought the Kallax balls as a supplemental food source when moving my shrimp to a new tank. They were pricy but I’ve never known anywhere else to have something like this and they have been very helpful in establishing the new tank.

Perfect service waited till it was safer temperatures for shrimp. Arrived no issues, well packaged. Thank you 😊

The package was securely wrapped and delivered promptly. I ordered ten items and received an extra one, making everything perfect.

Good communication, fast delivery and obviously great product

Rude and aggressive when I had to ask about tracking and who the courier was. I got the Terms and Conditions brusquely thrown at me like I was being totally unreasonable. They don't include this information by default. So I didn't know when to the order was likely to arrive. When I pointed out that they were being unnecessarily short and aggressive they told me to stop being rude to them. Me! The customer! I was simply asking for information you'd expect to be provided as basic procedure. The last thing you expect is then to be dressed down!!! I will never be shopping with them ever again and I would advise you do to the same. You don't need this nonsense when you just make an order. This could all have been avoided had they simply taken the trouble to be nice and treat me the way you'd expect to be treated as a valued customer.

When they saw that I'd given them a 1 star review they've blocked me from their website. I hardly think that's good business practice.

Their emails to me escalated to the point I told them to cancel the order. I shouldn't have been left guessing when the order had actually gone in the post. A lot of companies mark an order as despatched when it's still in their warehouse because they contacted the courier.
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An excessive amount of tape is used on the box, the polystyrene and around the bubble rap holding the bags, it's impossible to open the bubble rap around the shrimp bags without piercing the bag with the shrimp in it resulting in a jet of water in your face like you'd severed an artery. Totally over the top and really not helpful at all. This company have only been going a year and I can't see them making it to two.

The mark of a good company is not what they do when everything goes well but what they do when it doesn't. This company can't even be polite when you ask for information you expect not to have to ask for in the first place. Then to add insult to injury they tell you off for being annoyed at them being rude! Utterly appalling service.

Edit

They flagged my review for defamatory comments. Well, it's a bad review, what do they expect? HOW DARE they flag my review for defamatory comments! I might say it makes their protestations about how good all their other reviews are a little questionable!

Positive reviews is neither here nor there. It's me that they were curt with, it's me that they told off because I was annoyed at their brusqueness! It's me giving my feedback. That they don't like my feedback is frankly none of my concern. They earned this 1 star.
After I gave them a 1 star review and had finished with dealing with their emails and totally written them off. They then phoned me TEN times, one after the other after the other. I didn't know who it was because their number was withheld but they then told me they'd tried to phone me. They didn't say why. I can only assume it was to have yet more rants at me. They could have apologised by email if I didn't pick up the first time they phoned. 10 phone calls is just a little scary! When they've got my address it makes you feel are they going to send someone round! Do they really think that is polite? That's Harassment! I had grounds for pressing charges at that point.

I've been invited to submit this review again by Trustpilot now. I don't know why but I am doing so.