The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
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There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Covering all bases!
Easy to follow measuring instructions. Experienced customer service. Fast and efficient process.
2 March 2026
Reply from The Shutter Store
Hi Antonio,
Thank you for your great review.
We’re so pleased to hear that you found our measuring instructions easy to follow and that our customer service team could support you with the experience and guidance you needed. Providing a fast and efficient process from start to finish is something we really care about, so it’s wonderful to know that came through for you.
Thanks again for choosing The Shutter Store — if you need anything else along the way, we’re always here to help.
Kind regards
The Shutter Store Team
Cinthia - Thank you!
I haven't received my shutters just yet, but I wanted to commend Cinthia for her incredible help!! She was fantastic to work with - thanks so much!
3 March 2026
Unprompted review
Reply from The Shutter Store
HI,
Thank you so much for your lovely review.
We’re really glad to hear that Cinthia was able to help you and made the experience fantastic — she’ll be thrilled to read your kind words.
We hope you love your shutters once they arrive, and if you need anything at all in the meantime, we’re always here to help.
Thanks again for choosing us.
Kind regards
The Shutter Store Team
Incredible customer service and gorgeous shutters!
Jordan provided exceptional customer service. After a measurement mix-up on our end when ordering our plantation shutters, she went above and beyond anything we expected, and offered to remake our shutters for free. What could have been a very expensive mistake turned into an incredible experience because of her kindness and professionalism. We were honestly blown away by her generosity and kindness and are beyond grateful.
This turned a very stressful, expensive mistake into an incredible customer service experience. Jordan was kind, professional, responsive, and genuinely cared about helping us — something that is rare these days.
The shutters themselves are beautiful, and the integrity and generosity shown by Jordan have earned our trust and loyalty. We would absolutely recommend this company without hesitation. Thank you again for such outstanding service!
27 February 2026
Unprompted review
Reply from The Shutter Store
Hi Angela,
Thank you so much for taking the time to share such an incredibly thoughtful review.
We’re truly delighted to hear how well Jordan supported you throughout the process. She embodies the level of care, professionalism, and customer-first attitude we strive for, and your kind words will mean the world to her.
We know that a measurement mix-up can feel really stressful, so we’re glad Jordan was able to turn the situation around and provide the reassurance and support you needed. It’s wonderful to hear that her kindness, responsiveness, and willingness to go above and beyond helped make the experience positive from start to finish.
We’re also thrilled that you’re happy with how your shutters look — beautiful shutters paired with an exceptional experience is exactly what we aim to deliver.
Thank you again for your heartfelt recommendation and for placing your trust in The Shutter Store. We’re truly grateful for your loyalty, and we’ll always be here if you need anything in the future.
Kind regards
The Shutter Store Team
Reply from The Shutter Store
Hi Susanna,
Thank you for your lovely review.
We’re really happy to hear that you found the process easy and quick, and that our team were able to explain everything clearly for you. Providing helpful, thorough support is something we pride ourselves on, so your feedback means a lot.
Thanks again for choosing The Shutter Store — we’re always here if you need anything further.
Kind regards,
The Shutter Store Team
Eco Wood Shutters - poor frames fit
I ordered 2 Eco Wood Shutters (Full height).
+ ordering was easy.
+ shutters arrived on time, but did not get any shipping notification from The Shutter Store. UPS notified me that I had a shipment from an unknown company (Norman USA), that turns out were the shutters manufacturer.
+ shutters were easy to assemble.
+ I installed the frames with the provided corner frame joint blocks, but the frames did not fit tight and there is and approx. 1/8" visible corner gap between the 4 frames. This is very disappointing, and indicates the the frame cut angles were not exactly the same! I have photos to show.
20 February 2026
Unprompted review
Reply from The Shutter Store
Hi Fred,
Thank you for taking the time to share your feedback, and we’re glad to hear that you found the ordering process easy and the shutters straightforward to assemble.
We’re very sorry to hear about the issues you’re experiencing with the frame fit — that’s certainly not the standard we aim to deliver, and we understand why you’re disappointed.
To investigate this properly with our production facility, we’ve emailed you requesting photos of the gaps you mentioned. These images are essential for us to assess the issue accurately and find the right solution for you. So far, we haven’t received any photos, but as soon as you’re able to send them over, we’ll escalate this immediately with our factory team.
Thank you again for your feedback, and we’re here to put this right as quickly as possible once we receive the images.
Kind regards
The Shutter Store Team
Reply from The Shutter Store
Hi,
Thank you for your review.
We’re so glad to hear that you were happy with our communication — it’s something we put a lot of focus on to make sure every customer feels supported throughout the process.
Thanks again for choosing The Shutter Store. If you need anything at all, we’re always here to help.
Kind regards
The Shutter Store Team
Excellent Quality for Shutters and and…
Excellent Quality for Shutters and and easy custom ordering process.
23 February 2026
Reply from The Shutter Store
Hi Ellen,
Thank you for your great review.
We’re delighted to hear that you’re impressed with the quality of your shutters and found the custom ordering process easy. That’s exactly the experience we aim to deliver for every customer.
We really appreciate you choosing The Shutter Store, and if you ever need any help or have another project in mind, we’re always here for you.
Kind regards,
The Shutter Store Team
Easy ordering
Easy ordering, follow up, delivery within the quoted window and great customer service.
2 December 2025
Reply from The Shutter Store
Hi John,
Thank you so much for taking the time to leave a review.
We're really pleased to hear that you found the ordering process easy and that our follow‑up, delivery, and customer service all met your expectations.
Providing a smooth, well‑supported experience from start to finish is something we work hard on, so your feedback means a lot to the team.
Thanks again for choosing The Shutter Store — we’re always here if you need anything in the future.
Kind regards
The Shutter Store Team
It was easy Although I don’t know how…
It was easy Although I don’t know how to track my order
31 January 2026
Reply from The Shutter Store
Hi Amy,
Thank you for your review.
We’re really pleased to hear that you found the ordering process easy.
Regarding order tracking — we do provide a customer portal where you can log in and track your order’s progress. However, some older orders experienced an issue where the tracking link was invalid. This was fully resolved in mid‑February, but any orders placed before that date may still be affected.
If you’d like, we’d be very happy to check your order status for you or resend a working link. Just get in touch and we’ll sort it right away.
Thanks again for choosing us.
Kind regards
The Shutter Store Team
Reply from The Shutter Store
Hi Julie,
Thank you so much for your kind review.
We’re really pleased to hear that you found our customer service helpful and knowledgeable. Providing clear, expert guidance is something we take pride in, so it’s great to know that came across during your experience.
Thanks again for choosing The Shutter Store — we truly appreciate your feedback and are always here if you need anything in future.
Kind regards,
The Shutter Store Team
I was in charge of product development…
I was in charge of product development for a major window company. I visited several sites, pricing was comparable. The Shutter Store had far and way the easiest and best ordering site.
20 February 2026
Reply from The Shutter Store
Hi David,
Thank you so much for sharing your feedback.
Coming from someone with your background in product development within the window industry, your comments mean a great deal to us. We’re thrilled to hear that after comparing several sites, you found The Shutter Store’s ordering process to be the easiest and most intuitive.
We’ve worked hard to make the journey as smooth and user‑friendly as possible, so it’s wonderful to know this stood out to you.
Thank you again for choosing The Shutter Store — we truly appreciate your trust and your expertise-driven recommendation.
Kind regards,
The Shutter Store Team
Professional support and easy ordering process
Very good support and a truly easy website to order what you need. No difficult measurements and they offer the option to go through the measurements with you before they charge your card. Brilliant.
20 February 2026
Reply from The Shutter Store
Hi,
Thank you so much for your fantastic review.
We’re really pleased to hear that you found our support professional and that the ordering process felt so simple and straightforward. Making measurements easy — and giving customers the option to double‑check them with us before any payment is taken — is something we’re proud to offer, so it’s great to know this gave you extra confidence.
Thank you again for choosing The Shutter Store.
We’re delighted you had such a positive experience and we’re always here if you need any further help.
Kind regards,
The Shutter Store Team
Outstanding product quality and even better customer service
We ordered our first set of shutters as a confidence check before committing to doing our entire home. The quality and fit exceeded expectations — solid construction, clean finish, and a perfect look once installed.
As a veteran, I also genuinely appreciate their standing 60% discount. It’s meaningful, and it made a full-home project realistic for us.
Most importantly, their callback consultation service is invaluable. The ordering process has a lot of inputs, and the consultation helps catch mistakes and provides advice you should absolutely follow. I consider myself quite experienced and handy (I did install these myself) but I did make a mistake the consultant caught. Take advantage of that service.
Because of that experience and the product quality, we’re now moving forward with shutters for all the windows in our home.
Highly recommended!
19 February 2026
Unprompted review
Reply from The Shutter Store
Hi Abraham,
Thank you so much for taking the time to share such an outstanding and thoughtful review.
We’re thrilled to hear that your first set of shutters exceeded expectations — from the solid construction and clean finish to the final look once installed. It means a lot to know that this initial order gave you the confidence to move forward with the rest of your home.
We’re also truly honoured that you appreciate our standing 60% veteran discount. Your service is deeply appreciated, and we’re glad this helped make your full‑home project possible.
Our callback consultation service is something we’re especially proud of, so it’s great to hear how valuable it was for you. Even for experienced DIY customers, those extra checks can make all the difference, and we’re pleased it helped catch a measurement issue before it became a problem.
Thank you again for your trust, your kind words, and your recommendation. We’re delighted to be part of your home transformation and are here whenever you need support throughout the rest of your project.
Kind regards,
The Shutter Store Team
I have ordered 7 shutters from Shutter…
I have ordered 7 shutters from Shutter Store. The quality and look is exactly what I am looking for and the sizes were perfect but one of the shutters arrived broken. I emailed and never heard back.
26 February 2025
Reply from The Shutter Store
Hi Laurie,
Thank you for your feedback, and we’re glad to hear you’re happy with the quality and fit of your shutters.
We’re very sorry to learn that one item arrived damaged — that’s never the experience we want for our customers.
We’ve checked our records and can see that we emailed you on 20th February and followed up again on 23rd February, and we’re still waiting for photos of the damaged shutter so we can resolve this for you as quickly as possible. Once we receive those images, we’ll be able to arrange the appropriate replacement or solution right away.
Please feel free to reply directly to our previous emails or contact us again if you need any help sending the photos — we’re here to assist and get this sorted for you as soon as possible.
Thank you again for your patience and for choosing us.
Kind regards
The Shutter Store Team
Custom Shutters
Easy to use website as well as the return call to verify all measurements and order. Also, great price
17 February 2026
Reply from The Shutter Store
Hi Michael,
Thank you so much for your review.
We’re delighted to hear that you found the website easy to use and that the callback to confirm your measurements added extra reassurance. Making the ordering process simple and accurate is something we really focus on, so it’s great to know that helped.
We’re also pleased you felt the pricing was excellent — we work hard to offer great value without compromising quality.
Thanks again for choosing The Shutter Store. We truly appreciate your feedback.
Kind regards,
The Shutter Store Team
Website is easy to order
Website is easy to order, step by step. Shutters are beautiful
17 February 2026
Reply from The Shutter Store
Hi Jaimie,
Thank you so much for your lovely review.
We’re delighted to hear that you found the website easy to follow step by step — making the ordering process straightforward is something we really focus on. And we’re thrilled that you’re happy with your shutters; it’s wonderful to know you find them beautiful.
Thanks again for choosing The Shutter Store. We truly appreciate your feedback.
Kind regards,
The Shutter Store Team
First time customer
Confirming measurements with a live representative was much appreciated.
16 February 2026
Reply from The Shutter Store
Hi Ann,
Thank you so much for your feedback.
We’re delighted to hear that, as a first‑time customer, you found the live measurement confirmation helpful. That extra reassurance is exactly why we offer the service, and it’s great to know it made your experience smoother.
Thank you again for choosing The Shutter Store — we really appreciate your trust and hope to help you again in the future.
Kind regards
The Shutter Store Team
Great Shutters Great Price
Great customizable shutters at competitive prices. I am more of a DIY person so measuring and installing was pretty easy. Shipping takes a few weeks to a month from initial order.
13 September 2025
Reply from The Shutter Store
Hi Eric,
Thank you for taking the time to leave such a great review.
We’re really pleased to hear that you’re happy with your shutters and found the customisation options and pricing to be spot on.
It’s also great to hear that the DIY measuring and installation were straightforward — we design our guides to make the process as easy as possible, so it’s wonderful to know they helped.
Shipping can take a few weeks as each set of shutters is custom‑made, so we appreciate your patience and understanding.
Thanks again for choosing us — we hope you enjoy your shutters for many years to come.
Kind regards
The Shutter Store Team
Excellent and fast customer support
Excellent and fast customer support. Including recommendations to revise order for the best fit.
2 February 2026
Reply from The Shutter Store
Hi Mark,
Thank you for your fantastic review.
We’re delighted to hear that you received excellent and fast customer support. It’s great to know our team’s recommendations helped you revise your order to ensure the best possible fit — that’s exactly the level of care we aim for.
If you ever need anything else, we’re always here to help.
Kind regards,
The Shutter Store Team
Reply from The Shutter Store
Hi Mark,
Thank you for your great review.
We’re really pleased to hear that you found the ordering process easy and that our design consultation was helpful. Making sure you feel confident and supported when choosing the right product is something we really care about.
If you need anything else at all, we’re always here to help.
Kind regards
The Shutter Store Team
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