The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
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There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Prior to our purchase we had several…
Prior to our purchase we had several questions, and the staff answered all the questions either by phone or online. We also had questions about the quality of the American Wood Core shutters and we feel confident in the quality following our discussion.
17 June 2025
Reply from The Shutter Store
Thank you so much for your thoughtful feedback, Joseph!
It’s great to know you feel confident in the quality of our American Wood Core shutters, we take pride in offering products that meet both your expectations and your trust.
Kind regards,
Lily
The Shutter Store
great service all around good
19 June 2025
Reply from The Shutter Store
Thank you for your honest review Robert!
We’re thrilled to hear you had a great experience all around. Thank you for your support!
Kind regards,
Lily
The Shutter Store
While there were bumps
While there were bumps, they were very responsive and proactive. Can’t wait to get my
11 June 2025
Reply from The Shutter Store
Thank you so much for your kind words, Mark!
We truly appreciate your patience and understanding through the bumps along the way. It means a lot to hear that you felt supported throughout the process. We can’t wait for you to receive your shutters, they’ll be worth the wait!
Kind regards,
Lily
The Shutter Store
Great customer service and very easy to…
Great customer service and very easy to work with!
11 June 2025
Reply from The Shutter Store
Thank you so much for your review Wayne!
It has been our pleasure assisting you with your shutter order. Thank you for your support!
Kind regards,
Lily
The Shutter Store
The representative was very nice.
The representative was very nice, answered all my questions and guided me in taking measurements. I've been waiting a long time to be ready for my shutters, I'm excited!
10 June 2025
Reply from The Shutter Store
Thank you so much for your kind words, Cindy!
We’re thrilled to hear that your experience with our team was helpful and positive. It means the world to us to be part of something you’ve been looking forward to for so long.
We’re just as excited as you are and can’t wait for you to enjoy your beautiful new shutters!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you so much for your thoughtful feedback, Anna!
We're so glad to hear that you found our team friendly and easy to work with, that’s exactly the experience we aim to provide!
Kind regards,
Lily
The Shutter Store
Customer service is great
Customer service is great. Ordering processes is easy, and they make you go through the order in detail prior to payment.
5 June 2025
Reply from The Shutter Store
Thank you so much for your feedback Kristine!
We're happy to hear that you had a smooth ordering experience and felt supported throughout the process. Taking the time to review every detail is important to us, we want to make sure everything is just right before moving forward.
Kind regards,
Lily
The Shutter Store
Very happy with this company and their…
Very happy with this company and their products. Ordered from them several times.
Just placed an $8000 order.
2 June 2025
Reply from The Shutter Store
Thank you so much for your continued trust and support, Steve!
It truly means the world to us! We're thrilled to hear that you’ve been happy with both our products and service.
An $8,000 order is no small decision, and we’re honored to be your go-to choice. We look forward to delivering another great experience for you!
Kind regards,
Lily
The Shutter Store
This company is great
This company is great. This is my fourth time ordering from them, the first being a few years ago. We’ve ordered tier on tier, cafe style and full height and we love them all. The instructions are easy to understand, they call to confirm and make suggestions which you can take or not. I appreciate that they really want you to be happy with your purchase. They are a bit pricey and the sales aren’t quite as good lately, but everything else has gone up too, so it’s understandable. That being said, as long as they don’t get too expensive, I am sure I will be ordering again.
2 June 2025
Reply from The Shutter Store
Thank you so much for your continued support and for sharing such kind and detailed feedback Jill!
It means a lot to us that you've trusted us time and again and that you’ve loved each style you’ve chosen. We truly understand your thoughts on pricing and appreciate your understanding as costs shift across the board. Please know we’ll continue to do our best to offer great value without compromising on quality.
We’re grateful to have you as part of The Shutter Store family, and we look forward to helping with your next project when the time comes!
Kind regards,
Lily
The Shutter Store
The Shutter Store
This company (The Shutter Store) has the best customer service I have encountered in a very long time. I was so nervous about ordering custom shutters online because if measurements are not exact, then they will not fit your windows. I called them 2-3 times and always was treated wonderfully and can't wait to see the finished vinyl ones I order for my shower.
29 May 2025
Reply from The Shutter Store
Thank you so much for your wonderful feedback Becky!
We’re truly honored to hear that you had such a positive experience with our customer service, our team takes great pride in making sure you feel supported every step of the way.
We completely understand how nerve-wracking it can be to order online, and we’re so glad we could help ease that stress. We can’t wait for you to see your new vinyl shutters, they’re going to look fantastic in your shower space!
Kind regards,
Lily
The Shutter Store
Product arrived in promised time and…
Product arrived in promised time and easy to install with a perfect fit. Plantation shutters looked fantastic!
24 May 2025
Unprompted review
Reply from The Shutter Store
Thank you so much for your feedback John!
We're thrilled to hear that your shutters arrived on time, were easy to install, and fit perfectly, that’s exactly the experience we strive to deliver. It’s wonderful to know they look fantastic in your space! If you ever need anything in the future, we’re always here to help.
Kind regards,
Lily
The Shutter Store
Service
Great service staff. Professional and courtesy. Make sure your order is correct before you commit the order. Thanks for your service call.
20 May 2025
Reply from The Shutter Store
Thank you for your thoughtful feedback Giang!
We're so glad to hear you had a positive experience with our service team. Ensuring every detail is correct before finalizing an order is an important step, and we’re happy we could support you through the process.It was our pleasure to assist you, thank you for your support!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you for your continued trust and support Craig!
We’re delighted to hear that ordering with us is easy, our prices feel fair, and that our team has been pleasant to work with.
We look forward to serving you again whenever you’re ready!
Kind regards,
Lily
The Shutter Store
Quick response even on Saturday
Quick response even on Saturday. Called to verify measurements. Extremely polite and knowledgeable. Perfect experience.
17 May 2025
Reply from The Shutter Store
Thank you so much for your wonderful feedback Lillian!
We’re glad we could assist you promptly, even on a Saturday. Our team takes pride in being polite, knowledgeable, and thorough to ensure your experience is nothing short of perfect. We appreciate you, thank you for your support!
Kind regards,
Lily
The Shutter Store.
Easy to order and helpful staff
Easy to order and helpful staff. The only issue I had was I forgot to put in the Mother's Day code and they wouldn't honor it when I confirmed even they I placed the order on Mother's Day.
14 May 2025
Reply from The Shutter Store
Hi Virginia,
Thank you for your review.
We’re glad to hear that you found the ordering process easy and our team helpful — that means a lot to us.
We’re sorry for the disappointment regarding the Mother’s Day discount code. Promo codes do need to be applied at checkout, and we’re unable to add them afterward once the order has been confirmed, even if the order was placed on the promotion date. We understand this can be frustrating, and we appreciate you taking the time to share your feedback.
If you need anything else or have questions about future promotions, our team is always happy to help.
Thank you again for choosing us.
Kind regards,
The Shutter Store Team
Excellent Customer service
Customer service was more than prompt and answered all our questions. She also asked some important questions which were relevant to our purchase.
Online ordering was a snap. Haven't received the shutter yet. So we'll see how the product is once we get it.
13 May 2025
Reply from The Shutter Store
Thank you Helen for sharing your experience!
We're glad the online ordering process was smooth and hassle-free, this only proves we are doing things the right way. We look forward to hearing your thoughts once your shutter arrives!
Kind regards,
Lily
The Shutter Store
There is quite a bit of effort to…
There is quite a bit of effort to navigate the selection and measurement process for the first time. The website explains everything and a customer rep calls to verify and finalize the order.
12 May 2025
Reply from The Shutter Store
Thank you for your review, Ronnie!
Customer participation is key to a successful DIY project. We call on every single order to help minimize the room for errors and provide piece of mind to our valued customers. Thank you for your business!
Kind regards,
Lily
The Shutter Store
easy ordering and call back for…
easy ordering and call back for verification of all details
12 May 2025
Reply from The Shutter Store
Thank you for your review, Tim!
We appreciate your honest feedback and are happy to hear your satisfaction with our current ordering procedures. Thank you for your business!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you Marilyn for your review!
We're glad to hear you had a positive experience with our team! We understand that waiting can be challenging, and we truly appreciate your patience. We're confident you'll love your new shutters once they arrive. For time-sensitive projects, we also offer American-made ranges with a manufacturing lead time of just 1–3 weeks. Thank you again for your support—it means a lot to us!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you for your kind words, Brad!
We strive to provide the best customer service possible to ensure all our customers feel at ease and excited about their DIY shutter projects.
Kind regards,
Lily
The Shutter Store
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