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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting quick replies, helpful assistance with issues like delivery address changes, and prompt replacements for damaged or unhealthy plants. Many people appreciate the careful and secure packaging, ensuring plants arrive in good condition, and are delighted with the overall quality and health of the plants received. However, some customers also noted issues with product quality, with plants arriving damaged, diseased, or not matching online descriptions. There were also occasional problems with delivery, including delayed shipments, incorrect orders, or missing gift notes.

What people talk about most

Product

Customers had ambiguous experiences with product quality and condition. While many reviewers received plants... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the excellent condition of plants upon... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast shipping and easy... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the simple ordering... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tree looked beautiful with leaves and peaches, many which fell off in transit as expected. I was a bit surprised that the tree had leaves, since none of outr trees here in Vermont are showing any... See more

Rated 4 out of 5 stars

I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill cu... See more

Rated 4 out of 5 stars

Beautiful plants! One box was damaged but the olive tree inside seemed unharmed. It is struggling two weeks in despite careful attention to light, water and pH but hoping it is just shock from the... See more

Rated 4 out of 5 stars

The large white orchid is beautiful. Unfortunately it was damaged during shipment. The Sill was nice about it but recommended that I cut the broken stem with no offset of price or offer to replace. A... See more


Company details

  1. Garden centre

Written by the company

Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.


Contact info

  • Hester Street 84, 10002, New York, United States

  • thesill.com

4.2

Great

TrustScore 4 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was a business gift

This was a business gift. The item delivered is what was shown online. Client like the gift.
Just wished you could have more taller plants as options. Don't recall seeing that many.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly Delivered When It Mattered Most

I ordered an orchid from The Sill for an employee who recently experienced a loss, and the entire experience was seamless from start to finish. Ordering was simple, and the plant arrived exactly as expected.

I am especially impressed with the packaging. Orchids are delicate, and it was clear that great care was taken to ensure it arrived in perfect condition. Our employee even commented on how well it was packaged.

Everything went exactly as planned, which meant a lot given the circumstances. I would absolutely order from The Sill again.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Had to babysit my order to make sure it…

Had to babysit my order to make sure it was shipped for months. And a lot of the leaves look really bad. I thought yall checked these things before shipping. It’s chewed up looking with brown crispy edges, torn and shredded leaves. I would think after this long it would be perfect. This looks really bad to be honest.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering and delivery

Easy ordering and delivery! My plant came healthy and happy. There was a mix up with the plant I ordered and when I called customer service they quickly and pleasantly sent out the correct one!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Alls well …

After a long weather delay I received an orchid that was badly damaged in transit. It was replaced and the new plant is beautiful.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

Flawless! New baby girl plant arrived as promised and is perfect in every way!

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Lavender Plant…

This was sent to my sister and she sent me a picture of it and it really doesn't look very healthy BUT she said we need to give it a few days since it was traveling to get to her. I can send a picture if you like. Just wanted to let you know. Thank you

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Just as pictured!

The plant arrived beautifully & was early! Came as pictured and represented. The website is easy to navigate. Highly recommend!

26 February 2026
Unprompted review

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