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The Sill Reviews 321

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TrustScore 4 out of 5

4.2

Garden centre
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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting quick replies, helpful assistance with issues like delivery address changes, and prompt replacements for damaged or unhealthy plants. Many people appreciate the careful and secure packaging, ensuring plants arrive in good condition, and are delighted with the overall quality and health of the plants received. However, some customers also noted issues with product quality, with plants arriving damaged, diseased, or not matching online descriptions. There were also occasional problems with delivery, including delayed shipments, incorrect orders, or missing gift notes.

What people talk about most

Product

Customers had ambiguous experiences with product quality and condition. While many reviewers received plants... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the excellent condition of plants upon... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast shipping and easy... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the simple ordering... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tree looked beautiful with leaves and peaches, many which fell off in transit as expected. I was a bit surprised that the tree had leaves, since none of outr trees here in Vermont are showing any... See more

Rated 4 out of 5 stars

I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill cu... See more

Rated 4 out of 5 stars

Beautiful plants! One box was damaged but the olive tree inside seemed unharmed. It is struggling two weeks in despite careful attention to light, water and pH but hoping it is just shock from the... See more

Rated 4 out of 5 stars

The large white orchid is beautiful. Unfortunately it was damaged during shipment. The Sill was nice about it but recommended that I cut the broken stem with no offset of price or offer to replace. A... See more

Company details

  1. Garden centre

Written by the company

Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.

Contact info

  • Hester Street 84, 10002, New York, United States

  • thesill.com

4.2

Great

TrustScore 4 out of 5

321 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I LOVE these plants

I LOVE these plants. Came so well packaged, in wonderful condition. The pots are also very high quality. Will order from here again!

15 December 2025
Unprompted review
Rated 3 out of 5 stars

I don't quite understand why I get so…

I don't quite understand why I get so many emails asking me to confirm I've received my order, and then trick me into leaving a review. The guise of the repeated emails is they need to confirm the order arrived. There is automatic tracking provided when they ship the product, the company should know it arrived and not repeatedly email me automated spam emails.

11 December 2025
Unprompted review
Rated 3 out of 5 stars

message not included w/plant

the message i wrote to be included with the delivery was not included with the plant. as this was a condolence gift, it was awkward to then have to follow-up with the person to make sure they received it when they are grieving.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend The Sill

The plant was healthy, packaging was great and appreciated the helpful guidance for the new plant. This was my second time ordering an indoor plant from The Sill and I couldn't be more pleased. I highly recommend The Sill!

22 November 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful plants

Beautiful plants! One box was damaged but the olive tree inside seemed unharmed. It is struggling two weeks in despite careful attention to light, water and pH but hoping it is just shock from the shipping and bounces back.

21 November 2025
Unprompted review

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