The Skills Network Reviews 2,275

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience positive, highlighting the ease of navigating the platform and the helpfulness of the learning materials. People also frequently praised the staff, particularly the assessors and tutors, for their excellent feedback, responsiveness, and supportive approach. The courses themselves were often described as engaging, informative, and well-structured, contributing to a valuable learning experience. However, some people were dissatisfied with aspects of customer service and response times. A few customers reported long waiting periods for funding, issues with unhelpful or pushy staff, and a lack of transparency in processes. There were also occasional complaints about assignments not being saved, or about the company's handling of specific requests like extensions or accommodations for neurodiverse learners.

What people talk about most

User experience

Clients share positive opinions on user experience. Many reviewers found the learning platform simple to... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report excellent support, with some... See more

Service

Consumers find service to be ambiguous. Some reviewers report positive experiences, praising the friendly and... See more

Response time

Users describe ambiguous interactions with response times. Some reviewers report quick responses from support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience and my assessor Gemma was excellent turning my submissions around so quickly and giving really valuable feedback. Like many others the only thing preventing it from being 5*... See more

Company replied

Rated 4 out of 5 stars

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appr... See more

Company replied

Rated 5 out of 5 stars

The course was packed with information. It made me reflect and think, analyse and question. The learning slides were a good mixture of reading and videos, games and tasks that kept my attention throug... See more

Company replied

Rated 5 out of 5 stars

The course was very informative indeed. I learned a great deal. The links to relevant charities were helpful in understanding what support is available for children experiencing mental health cond... See more

Company replied


Company details

  1. Distance Learning Centre
  2. Adult education centre
  3. Career and Education Provider
  4. Education Centre
  5. Educational institution

Written by the company

The Skills Network is one of the most successful providers of online learning solutions in the UK. Distance learning supports educators, employers and individuals around to develop new skills and knowledge, and we have a wide range of free, fully-funded courses, CPDs, Skills Bootcamps, Apprenticeships, professional qualifications and more.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I loved the course can’t wait to do…

I loved the course can’t wait to do another really really happy with the help and better understanding about mental health

15 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you so much for your lovely review! We're glad you enjoyed the course and gained a better understanding of mental health. We look forward to having you join another course soon!

Rated 5 out of 5 stars

Very helpful and supportive.👏🏼😇

31 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

The course is well structured

These are my first courses in England. The entire system feels completely new. I applied for the course and, like everyone else, waited for funding, which was thankfully confirmed. I enrolled in the TQUK Level 2 Certificate in Introducing Caring for Children and Young People (RQF). The course also began during my holiday. Overall, the content is presented clearly, with modules logically organised. Studying one topic took quite a while, about two hours. The answers were roughly the same. When you're working, it's really difficult. I knew I had to cover as much as possible during my holiday because I wouldn't have time while working. My answers were checked on time. The first module was sent back for revision, but I passed modules 2 and 3 comfortably. I ran into a problem with the last module. I saved my answers after each question but left a few questions and decided to take a break. When I tried to continue, I found that nothing had been saved. I was incredibly upset because it was a huge effort. I sat down to write the next evening. I double-checked three responses, and suddenly they were gone too. I contacted support, who responded quickly and offered a solution. I was able to finish the course faster, which was great. I already work in a kindergarten, but I wasn't familiar with all the information. Sadly, my company didn't accept the course, but it was a positive experience for me.

15 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for sharing your experience. We’re glad you found the course well-structured and informative, especially as this was your first time studying in England. We’re sorry for the frustration caused by the saving issue, but we’re pleased our support team could resolve it quickly so you could continue smoothly.

Even though your company didn’t accept the qualification, we’re happy to hear the course was still a positive and useful experience for you. We appreciate your hard work and wish you all the best in your future learning and career.

Rated 4 out of 5 stars

Great experience and shout out to Gemma…

Great experience and my assessor Gemma was excellent turning my submissions around so quickly and giving really valuable feedback.

Like many others the only thing preventing it from being 5* was the crazy short deadlines.
I had a 2 week holiday during the course which put me behind from module 2 and I never caught up.
I had applied, was waiting 3 months for funding them when it came the timing was just terrible.

That said, great assessor, great training materials and very responsive customer service.
I would use again but I’d be more prepared for how short the deadlines are.

1 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for sharing your experience. We’re delighted to hear that Gemma’s quick turnaround and helpful feedback made such a positive impact, and that you enjoyed the training materials and support throughout your course.

We understand how challenging the deadlines can feel, especially when unexpected delays or holidays overlap with your study time. We appreciate your feedback on this and will continue working to improve the experience for learners.

We’re grateful for your kind words and would be happy to support you again in the future.

Rated 5 out of 5 stars

Completed level 2 and happy with the course

I had a good experience. The course was very informative and the feedback was effective, practical and helpful.

12 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Good communication and support

Course material comprehensive and easily accessible, felt supported throughout, deadlines realistic but option for extension if necessary. Will definitely be doing another course when I am able to commit to it fully (after holiday).

19 November 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your lovely feedback. We’re glad to hear you found the course materials clear and accessible, and that you felt well supported throughout. It’s great to know the deadlines worked for you and that extensions were helpful when needed.

We’d be delighted to have you back for another course when the timing is right!

Rated 5 out of 5 stars

Would highly recommend

I have completed a number of courses now with The Skills Network and have enjoyed the experience immensely. I noticed some reviews stating lack of contact and tight submission deadlines, however I personally did not experience such problems. I did have to extend a couple of deadlines, but the team was super helpful and understanding, and extended the dates with no problems whatsoever. The training material is clear and easy to understand and the feedback provided on your assessments is thorough and constructive.

19 November 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your kind words and recommendation. We’re delighted to hear that you’ve enjoyed your learning experiences with us and found the training materials clear and the feedback helpful. It’s great that our team could support you with deadline extensions when needed. We look forward to welcoming you to more courses in the future!

Rated 1 out of 5 stars

Waiting forever!

I signed up for a course a month ago, was advised that they were just waiting on funding, my daughter signed up for the same course after me, lives close to me and she is already part way through the course, I am still waiting to even start!

28 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

We’re really sorry to hear about your frustration. Government funding can vary by region, which unfortunately means eligibility sometimes can’t be confirmed until after certain checks are completed.

Your feedback is very valuable, and we’re reviewing how we can make this clearer earlier in the process to help avoid any inconvenience. In the meantime, our team would be happy to discuss alternative pathways available to you so you can get started sooner.

Rated 1 out of 5 stars

No funding in my area

Three attempts to join a course have been unsuccessful due to a lack of funding in my area. Very disappointed again.

22 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

We’re very sorry to hear about your repeated difficulties with funding and understand how frustrating this must be. Unfortunately, government funding availability does vary by region, which can sometimes prevent enrolment.

We appreciate your feedback and will continue to review how we can make this clearer. In the meantime, our team would be happy to discuss any alternative courses or pathways that might be available to you.

Rated 2 out of 5 stars

The content of the course was very…

The content of the course was very good, although materials are outdated at times, and somewhat unimaginative, the digital experience could be improved/updated. They encourage self study which is a good thing, but insist on quite descriptive answers to assessments, presumably so they can be more objective when it comes to marking, however this tends not to encourage more critical thinking. I failed a couple of modules which was demotivating as I had not answered incorrectly, but not in the way they wanted. It's a pity because by the time I got approval for doing the course, I was already behind, and could never catch up so I dropped out, and then have to pay £100 (I was made aware of this but why don't they allow people to continue with the course when they pay the £100?). Altogether a demotivating experience and they could improve their channels of communication as I had messages from various different providers and different people who did not seem to communicate with each other. Overall, poor communication but suddenly excellent communication when it comes to collecting debt.

7 July 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for taking the time to share your feedback. We're pleased to hear that you found the content of the course valuable, but we're sorry to learn that aspects of your experience such as the course materials, assessments, and communication did not meet your expectations. We truly appreciate your comments, as they help us identify where we can make improvements, particularly around digital resources, assessment design, and communication consistency.

We're also sorry to hear that you were unhappy with the withdrawal fee and completely understand that this may have been frustrating. We want to reassure you that we are fully transparent about our funding and fee policies. When applying for a course, all learners are asked to confirm they understand that a £100 administration fee may apply if the course is not achieved. This is clearly explained in the application form.

Our courses are either funded fully or part funded by the Department for Education, or the relevant Combined Authority or Strategic Authority. Where a course is part funded, The Skills Network covers the remaining costs. Where a course is not achieved and was part funded, the £100 charge is in place to cover our administration costs.

We truly appreciate your feedback and hope this clarifies the situation. If you would like to discuss your individual circumstances further, please don’t hesitate to get in touch directly.

The Skills Network Team

Rated 5 out of 5 stars

I am pleased with the feedback I…

I am pleased with the feedback I received from my my assessor. The feedback has encouraged me to continue writing in my own words, while still keeping an academic structure.

1 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your lovely feedback. We’re so glad to hear that your assessor’s guidance encouraged you and helped you gain confidence in your writing style. Feedback is such a key part of the learning experience, and it’s fantastic that you found it motivating. We’re delighted you’re enjoying your course and wish you continued success with your studies.

Rated 1 out of 5 stars

Waste of time

Waste of time. They do not specify/advertise the regional eligibility when completing eligibility form/pre-entrollment. They just want to collect your data and reject you afterwards.

1 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

We’re really sorry to hear about your frustration. Government funding does vary by region, which unfortunately means that sometimes eligibility can’t be confirmed until after certain checks are completed.
That said, your feedback is very valuable, and we’re reviewing how we can make this clearer earlier on in the process to avoid any inconvenience. If you’d like, our team would be more than happy to discuss alternative pathways available to you.

Rated 5 out of 5 stars

Skills network is a good learning platform

I did TQUK Level 2 Certificate in the principles of the mental health worker. This was a great course to participate in and would definitely recommend it. It covers a variety of useful topics which are helpful for anyone wanting to work in the mental health sector. The course is challenging and great.
The team at skills network are also amazing. They are friendly and professional and are ready to help if you need them. My tutor was amazing and always provided me with great feedback which i found very helpful and resourceful. She inspired me with her feedback.
Overall i had a great experience and the course was packed with information. Some outdated links but that was it from my experience.
Would recommend to others and i would definitely take another course with you too.
Thanks skills network

14 July 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you so much for your thoughtful and positive review! We’re delighted to hear that you enjoyed your course and found it useful. It’s great to know your tutor’s feedback inspired you and supported your learning journey, that’s exactly the kind of impact we aim for.
We also appreciate your note about outdated links and will look into that to ensure all resources stay as up to date as possible. We’re thrilled you’d recommend us and look forward to supporting you on another course in the future!

Rated 2 out of 5 stars

I did not start my course

I was really disappointed in the fact that I was ready and prepared to start my course in Principles of End of Life Care Level2. I'd waited several weeks to get the email to get me started. Instead of starting the course they tell me they could not get funds in my area for me to begin. I got an apology, and got the option of purchasing the course. I live in Birmingham, surely funding would be available for such a big city.

12 August 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for taking the time to share your experience. We’re really sorry to hear about your disappointment and the delay in starting your course. Unfortunately, government funding does vary by region, which sometimes means we aren’t able to secure funded places in certain areas. We completely understand your frustration.
We’ll pass your feedback on so that we can review how we communicate this earlier in the process. In the meantime, if you’d like us to explore any alternative options available to you, please don’t hesitate to get in touch with our support team.

Rated 5 out of 5 stars

Principles of Business Administration

The course I studied was the Principles of Business Administration, a very interesting course to understand the rules and in and puts of starts your own business, understand the legality in UK and how to manage to keep basic admin procedures in order to run a Business.
the team on the Skills Network was very supportive and encouraging to keep going on the course, in my case was a little challenging because I did it on the same time I start my training as a Bus Driver here in Glasgow and has to cover 8 hours shifts on top of my family obligations with two kids on school age, I can only be grateful of all the support the team provide to finish the course.

28 July 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your wonderful feedback. We're so pleased to hear you found the course interesting and that our team’s support helped you complete it despite your busy schedule. Congratulations on your achievement, and we wish you all the best in your future endeavors!

Rated 5 out of 5 stars

Level 2 Certificate in Mental Health First Aid

Studied the Level 2 Certificate in understanding Mental Health First Aid and Mental Health Advocacy in the workplace. From the start the support was great, responded to emails within a couple of days. The tutor feedback was comprehensive, valuable and relevant. The course content made you really think and as the questions asked for personal experiences, it helped me put things into perspective. The only slight issue is that some of the links are out of date as the pages are no longer available or you have to sign up to see the content. But given the chance would study with The Skills Network again.

16 June 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your kind feedback. We're delighted to hear you found the support, tutor feedback, and course content valuable and thought-provoking. We appreciate you highlighting the outdated links and will review these. It’s great to know you’d choose to study with us again.

Rated 5 out of 5 stars

Really enjoyed doing the Certificate in…

Really enjoyed doing the Certificate in Digital Marketing. There was lots of information and I found my tutor/assessor excellent - lots of really helpful feedback. Will be busy putting it all into practice otherwise I would certainly consider doing another course with the Skills Network.

24 June 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

I really enjoyed this course and found…

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appreciated the flexibility of studying online at my own pace.

27 July 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Amazing

Very helpful, informative and if you need help there are people there that will help

6 June 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

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