Excellent quality,excellent communication 5⭐️ the sleep co went above and beyond to help us when we were let down by another company,they went out of there way to hurry our order up to get it sooner... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I strongly advise avoiding The Sleep Co. My experience has been misleading, stressful and is now heading down a legal route. I ordered an Ascot super king frame only after getting written confir... See more
If only all business’ gave you the care and attention Gee did whilst trying to decide on bed and fabric, so many lovely choices but we were blown away when our new bed arrived From start to finish... See more
I am so impressed with my super king size bed purchased from the Sleep Co. The delivery was super quick - even had an email asking if it was ok to deliver so quickly! The guys who delivered it were r... See more
Company replied
Company details
Written by the company
We're a UK based, specialist online retailer with our flagship store in Brierly Hill, Dudley. We are dedicated to bringing you luxury, handcrafted beds and mattresses made right here in the UK. Our families manufacturing experience brings over 60 years of expertise to every piece they create. Our reputation for exceptional quality and timeless style has made them a preferred supplier to major UK retailers, and now we're bringing that same craftsmanship directly to your home. Every bed frame and mattress is carefully crafted by skilled artisans Bespoke Options: Tailored solutions to match your exact style and space requirements Unmatched Warranty: We're so confident in our quality that we offer an unlimited warranty on all bed frames Exceptional Choice: Extensive range of luxury styles to suit every taste and bedroom Premium Delivery Experience Our professional 2-man white glove delivery service ensures your new bed is perfectly set up and ready for your first night's sleep. No hassle, no stress – just premium service from start to finish. Our Promise When you choose us, you're investing in British craftsmanship, timeless quality, and the assurance that your bed will provide years of comfortable, restful sleep.
Contact info
Fernhills Business Centre, Todd Street, bl95lj, bury, United Kingdom
- sales@thesleepco.com
- thesleepco.com
4.1
Great
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is exceptional and would…
The quality is exceptional and would 100% recommend this company to anyone looking for a bed to last.
We have the electric ottoman Ascot bed and it is beautiful, with an extra soft mattress.
Like sleeping on a cloud ☁️
19 June 2024
Unprompted review
Reply from The Sleep Co
Hi Lydia, Thank you so much for your review. We hope you enjoy your beautiful Ascot bed and lush pillow top mattress for years to come.
Very pleased with the mattress and…
Very pleased with the mattress and value for money.
11 January 2024
Unprompted review
I recommend using this mattress offered…
I recommend using this mattress offered to my son and my daughter-in-law who told me that she slept very well on it
18 February 2024
Unprompted review
I just loved it
I just loved it. Absolute best, no flaws, very material used, goes really well the aesthetic look that teens nowadays like and good value for money. So it’s worth it , go for it👍
7 January 2024
Unprompted review
Reply from The Sleep Co
Dear Christal
Thank you for your 5 star review.
We are delighted to hear about your great experience with us and that you feel you have got good value for your money.
Regards
The Sleep Co
|So elegant so beautiful..just looking…
|So elegant so beautiful..just looking like wow 😁😁|
Superb ...as expected.
28 December 2023
Unprompted review
Reply from The Sleep Co
Dear Leah
Thanks for your 5 star review
It’s reviews like this that make us smile, an all round happy customer that’s loves our product.
We hope you enjoy your bed for years to come.
Regards
The Sleep Co
10/10 The design is luxury and amazing
10/10 The design is luxury and amazing. It makes the room look great with the right kind of furnishings. Absolutely recommend to all.😊
17 February 2024
Unprompted review
Reply from The Sleep Co
Dear Robin
Thanks for your 5 star review
We are very happy that you would recommend us and 10/10 we really are flattered. We pride ourselves on having the best quality, designs and styles in the market.
Regards
The Sleep Co
Firstly the product I bought is…
Firstly the product I bought is undoubtedly really good looking with its polishing & finishing.
2ndly i got many compliments from my relatives.
24 February 2024
Unprompted review
Reply from The Sleep Co
Dear Frank
Thanks for your 5 star review
Isn’t it fantastic when your relatives come around and have bed envy. We are pleased to hear that you like the quality and finish, we will certainly pass on your feedback.
Regards
The Sleep Co
I love this bed it’s exactly what’s In…
I love this bed it’s exactly what’s In the picture
18 January 2024
Unprompted review
Reply from The Sleep Co
Dear Effie
Thanks for your 5 star review.
We use high quality renders and images to ensure the customer gets what they see online so it’s great to hear this feedback, Thank you.
Regards
The Sleep Co
This bed frame makes my room look so…
This bed frame makes my room look so elegant and 10/10 will buy this again for a King.😍
8 January 2024
Unprompted review
Reply from The Sleep Co
Dear Bertram
Thanks for your 5 star review.
It’s a real privilege when a customer gives us a 10/10, it’s what we aim for each and every time we make a product so to be given such a score is fantastic. Thank you for taking the time to share your experience.
Regards
The Sleep Co
I’m very happy with my product
I’m very happy with my product. It was money well spent
13 February 2024
Unprompted review
Reply from The Sleep Co
Dear Augusta
Thanks for your 4 star review.
We are delighted that you feel you have value for money and that you are happy with your product.
Regards
The Sleep Co
We are so happy with our bed.
19 December 2023
Unprompted review
Reply from The Sleep Co
Dear Charles
Thanks for your 5 star review.
We are really pleased to hear that you are happy with the product you brought from us.
Regards
The Sleep Co
This is one of best beds we had so far
This is one of best beds we had so far. It looks like a very expensive bed with tufted velvet. We received many compliments from friends saying how beautiful and elegant it looks.
17 January 2024
Unprompted review
Reply from The Sleep Co
Dear Doreen
Thanks for your 5 star review.
We are actually blushing from this review and truly humbled for such comments. Everything about this review makes us smile so we will pass on the feedback to all our team. Thank you.
Regards
The Sleep Co
It is a very grand expensive looking…
It is a very grand expensive looking bed.
7 February 2024
Unprompted review
Reply from The Sleep Co
Dear Phillip
Thanks for your 5 star review.
An expensive looking bed for a great price is something everybody wants so we a delighted you appreciate the look of your bed. We have the best designers in the industry so they will be really chuffed with your feedback.
Regards
The Sleep Co
Extra satisfied
Extra satisfied. Bed quality is nice and sturdy love that the headboard is not too high like most beds are. Super soft velvety material ok head board and footboard and side. Highly recommend this bed to everyone
11 January 2024
Unprompted review
Reply from The Sleep Co
Dear Ross
Thanks for your 5 star review.
We are so glad you are satisfied with your product and that you would recommend us to everyone, this means a lot to us so thank you.
Regards
The Sleep Co
Recommended to The Dreamer bed 🛌
18 January 2024
Unprompted review
Reply from The Sleep Co
Dear Birdie
Thanks for your 5 star review.
The Dreamer is one of our master pieces and a true favourite. It’s nice to hear you was recommended to this product and chose to buy from us.
Regards
The Sleep Co
I experienced this service from start…
I experienced this service from start to finish. Have purchased multiple times. Never faced any issues. I strongly suggest it.👍
21 December 2023
Unprompted review
Reply from The Sleep Co
Dear Ana
Thanks for your 5 star review.
Thank you for the lovely review we pride ourselves on giving the best service to every customer of ours so it’s a pleasure to hear such feedback.
Regards
The Sleep Co
I had an experience
I had an experience, with this service from beginning to end. I've bought times. Never encountered any problems. I highly recommend it.
8 November 2023
Unprompted review
Reply from The Sleep Co
Dear Marcia
Thanks for your 5 star review.
We are pleased that everything went smoothly and it’s great to hear how happy you are with are service.
Regards
The Sleep Co
I buyed a Latex mattress of Medium…
I buyed a Latex mattress of Medium size. It come in 5 days round. I advise it a lot.
7 December 2023
Unprompted review
Reply from The Sleep Co
Dear Lyle
Thanks for your 5 star review.
We appreciate you taking the time to gives us such positive feedback we really do aim to deliver when we have agreed so its great to hear you got the product in good time.
Regards
The Sleep Co
I was searching for a luxury bed at a…
I was searching for a luxury bed at a price. Then my friend suggested The Sleep Company. Without hesitation I purchased a bed for my home, at a great rate. Now I am eagerly awaiting the delivery of the bed.
24 December 2023
Unprompted review
Reply from The Sleep Co
Dear Francisco
Thanks for your 5 star review.
We really appreciate your purchase and I'm sure you will be delighted with the bed when it arrives.
Regards
The Sleep Co
Emma and Ann provided customer service…
Emma and Ann provided customer service and the entire team did a job of keeping me informed. The individuals who assembled my bed were both efficient and friendly!
9 January 2024
Unprompted review
Reply from The Sleep Co
Dear Clyde
Thanks for your 5 star review.
Thank you for the feedback about Emma & Ann we will pass on the great feedback to them and to the drivers who assembled your bed.
Regards
The Sleep Co
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.