Smartbud® - Smart Ear Cleaner Reviews 

1,098
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the product itself, finding it a fantastic and useful device for ear health. People appreciate its ease of use, clear camera quality, and effectiveness in managing ear wax. However, a significant number of customers report severe dissatisfaction with order fulfillment, experiencing long delays and often not receiving their products. Many reviewers also highlight poor customer service, characterized by unresponsiveness and a lack of support. Consequently, obtaining refunds for unfulfilled orders or faulty products is a major concern, with some users also experiencing hardware issues or unsatisfactory replacement tip quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising it as a "godsend" and a... See more

Order

Reviewers highlight negative aspects of order, with many customers reporting that their orders never arrived... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as terrible,... See more

Response time

Reviewers mention significant dissatisfaction with response times, with many reporting no replies to emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered replacement tips. Said they had been dispatched. Waited 3 weeks so asked for a refund. Received refund but no reason given as to why I never received them. Very disappointed.

Rated 2 out of 5 stars

Customer service is horrible. I was shipped a package and 10 out of the 12 peices missin. I asked for either the missing items to be shipped or for a refund. They have been saying for 3 weeks now that... See more

Rated 2 out of 5 stars

Purchased the Smartbud Flush 23/12/24 as a gift. Really good machine hence the score of 2. In May 25 it stopped charging. Contacted Smartbud who made us jump through hoops asking for a video so they... See more

Rated 4 out of 5 stars

The smart bud is great. What annoys me is that you cannot buy the spoon style tips separate from the microphone style tips. I don’t like those ones ands therefore have wastage from every refill pack.... See more


Company details

  1. #248 of 249 best companies in Health and beauty shop

Written by the company

#1 At-Home Ear Cleaner


Contact info

2.9

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,098)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Still not got it!

I know the product itself is great, but 1 star is for fact I ordered a replacement in early July and we are now approaching September and still not received due to “port backlogs”. Website still says you can get it in days (and has done throughout despite there clearly being none available).. Really misleading, although support has now offered to refund money.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

A great product which has enabled me to…

A great product which has enabled me to effectively manage the build up of wax. My only request would be strengthen the tips somewhat as they do split and require replacing over time and repeated use.
Very easy to use and hooks up to the wifi without issue

26 August 2025
Unprompted review
Rated 1 out of 5 stars

No product and no refund

Same as everyone else has put below so do not buy from this company.

I purchased a new smartbud and replacement tips months ago and was told nothing. I assumed my order had not gone through on my end as no confirmation so stupidly reordered using a different payment method. Thankfully that time I used PayPal and was able to get my money back but I am still waiting for the first order that has not been refunded. Have messaged them so many times and received no response.

What might have been a good company before has now become a con so do not buy from them.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product!

Amazing product! Best gadget I have found for a long time. good value for money and the cleanest ears in town!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I've used the smartbud for around a…

I've used the smartbud for around a year now, I find the smartbud incredibly useful to safely clean my ears without inserting the tip too deep, I love being able to see what causes the discomfort/itching in my ear

24 August 2025
Unprompted review
Rated 4 out of 5 stars

The smart bud is great for checking…

The smart bud is great for checking inside your ear. Purely by chance my friend found a cyst when I showed her the camera in her ear. The cyst was in her ear canal and contributed to hearing loss. She had it removed and was
much improved.

1 August 2025
Unprompted review
Rated 4 out of 5 stars

Like these

Like these. As a hearing aid user good to keep the ears clean and the smarted makes this an easy task

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the Smart Bud 3 weeks ago

Ordered the Smart Bud 3 weeks ago, received an email to say its on the way but never received a tracking number and item never arrived. No reply on any social media or to emails and now it looks like the website has shut down. Refund requested

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Placed order and waited

Placed order and waited, received email stating order shipped so waited again, nothing received so contacted them to be told it had been dispatched so waited again but still nothing received, messaged again to be told out of stock, at this point asked for refund

6 July 2025
Rated 1 out of 5 stars

My item never arrived and was told a…

My item never arrived and was told a replacement would be sent out. Needless to say it never arrived. Have emailed company and no response.Now raised a case with PayPal.

If I could give lower than 1 star then I would! My experience is much the same as a lot of the recent reviewers on this site.

As you will see from other comments from people that have used this company. The company has little or no customer support.

PLEASE DONT USE THIS COMPANY….

4 July 2025

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