The Snugg Reviews 

After a couple of years of use, we developed a problem with our iPad Air cover closing magnetic component that automatically puts the iPad to sleep/wake up. We emailed Snugg Customer Services and explained the problem. After providing a short video of the problem to Snugg they did not hesitate to offer us a replacement cover, free of charge. Elaine, who dealt with our issue, was very helpful and within a couple of days, we received the replacement iPad cover. Excellent service, thoroughly recommend buying products from Snugg.

Had a small problem with my iPad case ... wrote for advice on how I could tighten up the problem mechanism ... After sending evidence of purchase and a small video highlighting the problem, I was immediately offered a replacement case which arrived two days later. Thoroughly impressed with the response and the way Customer Services dealt with the issue. The Snugg case is the best case I’ve had for any of my iPads over the last 10 years .... brilliant service ... thank you 😊

My iPhone 6 plus case inner Casing had crumbled down one side, so I sent photos to Snugg and they replaced it within days without any problem 👍🏻
Excellent customer service too - well done!

Fantastic product and amazing service. This is my 3rd Snugg. We all have them in the office.

Sent an email today with a problem with my iPad keyboard cover and it has been sorted out within a couple hours fantastic response

Friendly and informal response to my question!

Excellent customer service from Luis and Elaine. Broken case issue resolved quickly and efficiently, lifetime guarantee honoured.

Great customer service! On two occasions I’ve required my iPhone 11 Pro Max battery case to be replace and they did so quickly.

I must say I think the reliability of the product can be questionable, as two have broken after only 3-4 months on two occasions now. But when it works, they are excellent value for money.

Excellent customer service throughout
Company honoured guarantee
Would buy from Snugg again

1st class service, quick dispatch and receipt.

5 stars not enough would certainty give Snugg / Luis
10 from 10 for customer service.

Thanks for your help Luis

Regards Colin Rothwell

Luis was great, prompt replies and I received a replacement iPhone case within 3 days. Excellent service.

Multiple reasons for leaving a review, lets start with the product - Initially bought to be able to present to clients using my ipad. Great for this, great battery life, sturdy and reliable. Not so great when you spill wine on it.
So to the second reason I highly recommend the company and the product. I ordered the wrong size as a replacement during lockdown so had to wait several weeks to send back, all the while I was in touch with customer service via email. When I eventually managed to return the product some time later, I had the replacement (correct size) within a day or so. Fantastic service throughout given that it was my error, no qualms with swapping/returning etc.

I was initially sceptical about where this iPad 5 case was being posted from & how long it would take as I saw an Australian courier on the tracking site. But the item was received in the UK, 2 days after delivery and is a good quality product, as advertised

I love this company the products and service is second to none, I had a small problem with an I pad case I purchased and reported it via email within a week I had a new cover delivered to me FOC and was told to keep the old one, I think for the cost the covers are very very good and when you compare to the Apple cover I purched with the last I pad i had Very much better and lots less cost

This firm is the greatest!! When i bought the blue cover for our iPad air 2 advertised with a lifetime guarantee never thought I would have to use it, anyway, after FIVE years Snugg replaced it with no quibbles and by express delivery. (had to send proof of purchase but thankfully purchased through Amazon who hold invoices for ever) Very polite and focussed on the email conversations. Thanks again Snugg.

I have had a Snugg cover for my iPad for some years. It is very durable and looks well. When I have contacted the company they have always been prompt and helpful. I think it is also very good value for the quality of the product and have just bought one as a gift for a friend. I couldn’t recommend end the company or the product more highly. Thank you.

Ordered the wrong IPad cover. Contacted Snugg who were extremely prompt and helpful, supplying me with the correct details for the Snugg cover for my IPad. Thank you Elaine!

Delighted with my purchase

Brilliant service. Had a problem with my Case, sent me a new one straight away. Always having been buying from Snugg, best quality products with a lifetime warranty too! Thank you Snugg🙂👍