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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more
Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more
Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more
Company details
- #21 of 39 best companies in Tobacco shop
- #24 of 54 best companies in Confectionery
- #11 of 17 best companies in Tobacco supplier
- #64 of 122 best companies in Vaporiser shop
Written by the company
The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.
Contact info
New Hall, New Road, RM41AJ, Romford, United Kingdom
- 07712884955
- info@thesnuslife.com
- thesnuslife.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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best customer support experience ever
nah listen.
if you order from here and you mess something up. customer support has got your back. trust me. if you end up talking to a guy named "Ricky"... he will have your back 100% of the way. genuinely. good products too. definately will buy again.
(p.s Ricky if you see this. you're a legend)
23 April 2025
Unprompted review
GAME CHANGERS!!
GAME CHANGERS!!! THE BEST IN THE BUSINESS!!!!! I LOVE THIS GAME!!!! - PATRICE EVRA
15 April 2025
Perfect Service
Delivery on time and swift, customer service phenomenal quick response with an easy solution. Will definitely be ordering again.
13 April 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Nathan,
Im sorry to hear about this,
I have emailed you to get this cleared up ASAP
Thanks
Ricky
Ricky
Very quick delivery
Very quick delivery. Order from here twice and both times it has been very quick
29 March 2025
Happy with the service
Happy with the service, website is really accessible and the delivery time was really good.
31 March 2025
I don't buy my Snus from anywhere else!
I don't buy my Snus from anywhere else! Great Range of products, fast delivery and they also add a cool sticker & sweets. 👀
10/10 🐐
25 March 2025
Outstanding customer service
Outstanding customer service, easy to navigate website.
28 March 2025
Unprompted review
11 days No Update
I ordered internationally to Australia 11 days ago, paying $70 for shipping I’ve tried to contact several times and haven’t been sent a response, refund or tracking number.
Edit: Been amended by the team after review. Shipping to Australia unavailable at this moment in time, waiting on refund.
19 March 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Oli,
Im glad we could get this resolved for you :)
Thanks
Ricky
My friend said you send sour candy with…
My friend said you send sour candy with delivery but I didn't get any so just a 4/5
22 March 2025
Reply from THE SNUS LIFE LIMITED
I have emailed you in regards to this please get back to me ;)
Thanks
Ricky
5 Stars for TheSnusLife!
I’ve recommended TheSnusLife to all my friends and family and would recommend them to everyone else as well. Top notch, A+ customer service. Had a tiny mishap with my order but they took care of me immediately and I must say I was blown away by their great service and professionalism. I have only good things to say! Thanks SnusLife and to Ricky as well!
27 March 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Mark,
I have responded to your email to get this resolved ASAP for you
Thanks
Ricky
I received my order smashed open today…
I received my order smashed open today so I emailed the company to let them know about this, and they have kindly agreed to resend my order as I sent an image of my order that had been smashed, the communication was great, definitely reccomend this service for there understanding on this issue!
26 March 2025
Unprompted review
I spent $210 and received 3 tins
Ricky and the social media team helped me out very quickly.
24 March 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Brady,
Thank you for bringing this to my attention, please drop us an email on info@thesnuslife.com with your order number and i can get this amended ASAP for you,
Apologies for the inconvenience
Thanks
Ricky
Great Customer service
Great Customer service, Great Product. Ricky was super helpful.
26 March 2025
Unprompted review
Terrible shipment and didn’t receive…
Terrible shipment and didn’t receive refund for the £4.45 next day shipping yet arrived 6 days later . Now in process of being sorted
19 March 2025
Reply from THE SNUS LIFE LIMITED
Hi Finley,
I have emailed you to get this resolved for you
Thanks
Ricky
Tracking was amazing and came in great…
Tracking was amazing and came in great condition love this store!
25 March 2025
Unprompted review
They got right back to my email
They got right back to my email. Fixed the matter in less then a day. just waiting for shipment. Great customer service :)
23 March 2025
Unprompted review
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