I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more
Company details
Written by the company
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
Contact info
70 CKR House, East Hill, DA1 1RZ, Dartford, United Kingdom
- info@thesolesuppplier.co.uk
- thesolesupplier.co.uk
4.1
Great
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and perfect condition
Fast delivery and perfect condition
15 December 2025
Unprompted review
Worst experience I ordered Jordan 4…
Worst experience I ordered Jordan 4 black cats, waited 6 days with hardly any response to emails then on 7th day tell me the trainers didn’t pass checks, but hold up you stated seller was trusted, BUT they have changed my mind to give a better rating as they have issued me 30%percent of my next order so I can’t fault them even if this was so disappointing they have made a menz
8 December 2025
Unprompted review
Reply from The Sole Supplier
Hi Ashley,
I’m really sorry for the experience you’ve had with this order – I completely understand how frustrating it must have been to wait several days and then be told the trainers didn’t pass checks.
I’ve looked into this and can see that each of your emails was responded to within our usual timeframes. That said, we do appreciate that during the busy Christmas period there can sometimes be delays and this can make things feel even more uncertain while you’re waiting.
Regarding the Jordan 4 Black Cats you ordered: although the seller you purchased from is one of our trusted sellers, every pair that passes through our marketplace still has to go through our independent verification checks. In this case, the original pair unfortunately did not pass our authentication process. Because we only ever want our customers to receive 100% authentic trainers, we made the decision to cancel that pair rather than risk sending you something we weren’t completely happy with.
We have already emailed you to let you know that we can source a replacement pair for you, and we’ve also offered a gesture of goodwill discount on this due to the inconvenience caused. We haven’t yet had a reply, so if you’d like to go ahead with the replacement (or if you’d prefer to discuss alternative options), please just reply to our last email and we’ll be happy to help.
Once again, we’re very sorry for the disappointment and hassle this has caused, and we really appreciate your patience.
10/10 Customer service & resolution
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediately and resolved shortly after. The whole process felt seamless and was 10/10 from sole supplier. Will definitely use them again.
4 December 2025
Unprompted review
Reply from The Sole Supplier
Hi Jisel, thank you for your review and sorry to hear you did not have a good experience with The Sole Supplier Marketplace. We've checked your order and can see that it was dispatched as expected and you have requested delivery to your nearest UPS Access Point, to collect at your convenience.
If you have any further queries, please reach out to our customer service team.
Efficient service and delivery
5 December 2025
Unprompted review
Reply from The Sole Supplier
Thank you for the 5★ review! We're delighted to hear you had a great experience on The Sole Supplier Marketplace.
No1 for Buying Resale
Easy to find the shoes you’re after, price is the best I’ve found when shopping for resold trainers. They verify the sellers and make sure you get what you bought. Delivery was within two days of my order being dispatched which was great.
28 November 2025
Unprompted review
Reply from The Sole Supplier
Hi Kai, Thanks for the great review! We’re glad you had a smooth experience on The Sole Supplier Marketplace.
Outstanding Service
Ordered Sunday evening. Delivered Tuesday evening!
Fabulous service, excellent communication. My item was a more rare pear off trainers so thought they would take more time but no…. Honestly amazing service, will defo use again!
30 November 2025
Unprompted review
Reply from The Sole Supplier
Hey Shauna,
Thanks so much for the 5 stars! We're glad your experience with The Sole Supplier Marketplace was a positive one.
Good service
Easy to order
Delivery came day after so very quick
Items were as described and in excellent condition
26 November 2025
Unprompted review
Reply from The Sole Supplier
HI Vicotira - We’re delighted to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
Reply from The Sole Supplier
Hi Susan, We’re so glad to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
Will always check The Sole Supplier first in the future
Bought a pair of Adidas Spezial. Arrived in good time and perfect condition, and cheaper than other sites [even though they were sold out on Adidas]. Will always check The Sole Supplier first in the future
18 November 2025
Unprompted review
Reply from The Sole Supplier
Hi Rowena - Thank you for the lovely review! It’s great to know you had a 5★ experience with The Sole Supplier Marketplace!
This one might be a bit tough
This one might be a bit tough, but I bought very expensive shoes and for some reason, there was tape on the box (Which, for me, is part of the purchase) which really is annoying as the box is now marked.
12 November 2025
Unprompted review
Reply from The Sole Supplier
HI Matt - Thank you for your review. Unfortunately, some retailers add a tiny strip of tape to the boxes to stop the shoes falling out during delivery.
10 out of 10 absolutely amazing very…
10 out of 10 absolutely amazing very fast outstanding delivery good customer service
7 November 2025
Unprompted review
I ordered my Jordan 4 infrared on…
I ordered my Jordan 4 infrared on Thursday and it arrived on Tuesday. The product is of very good quality and was well packaged. What I did not like was lack of communication from Sole Supplier; I sent an email asking about the return policy but I never received any response from them. Also I think providing a contact number will solve issues faster and better. Thank you
21 October 2025
Unprompted review
1st time using The Sole Supplier
1st time using The Sole Supplier, smooth and easy transaction. Item as described, delivered in no time at all. Perfect 👌🏻///
8 September 2025
Unprompted review
Manged to get a rare pair of OG 95s…
Manged to get a rare pair of OG 95s threw here after missing grabbing a pair at the launch ! Price wasn’t to bad ethier ! Be using again for sure
15 August 2025
Unprompted review
Have bought from sole before and always…
Have bought from sole before and always had authentic trainers, they deliver when they say and on time to. Great company will definitely buy from you again
5 August 2025
Unprompted review
Saved the Day
Was let down by another supplier, needed them for my sons birthday, came across the sole supplier, had them instock and were delivered on the day of his birthday well pleased will definitely be recommending The Sole Supplier
11 July 2025
Unprompted review
The Sole Supplier always delivers !
The Sole Supplier always delivers !
👌🤩
29 May 2025
Unprompted review
I previously reviewed with my…
I previously reviewed with my dissatisfaction....I got a reply to say the the company accepted that the service was not adequate and as a good will gesture I would get 10 percent off....this was published and public facing....I never received any such good will gesture
14 May 2025
Unprompted review
Reply from The Sole Supplier
Hi Craig, thank you for your review. We have not received any email communication from yourself to advise that the refund hadn't been received and so were unable to follow this up for you.
I have double checked with the team and have now re-generated the refund and this time for 20%, which should be back in your account shortly.
In future, if there's anything we can do to help you, please reach out to customer service as we're often able to assist quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.