The Sole Supplier Reviews 

Very good experience all together . Specially the representative Emily was so helpful with quick responding to my emails and resolving it within a day.

Lack of communication with the customer support regarding my order. No tracking on the order what so ever it was explained to me it would be sent next day yet still nothing and no contact

This app is great for anyone who’s remotely interested in sneakers/shoes!

The restock monitors are amazing. I personally use it to buy all my pairs, and also sell a lot of pairs too.

The low marketplace fees mean buyers get higher payouts and sellers pay lower prices.

Highly recommend, taking checking it out before you purchase on any other aftermarket sites!

Ordered trainers and received them in 3-4 days. Great service - I highly recommend them.

I had an issue where a duplicate order got placed due to an error on the app, I’d emailed customer services & the most helpful lady - Caitlin, resolved my issue within a couple days. Just needed to send proof of order numbers/details of transactions and they cancelled one, the shoes I did order came practically the next day. Great company to actually HELP you out and resolve your issue super quick.

I can honestly say this company have one of the best customer services I’ve experienced.
Issue with the delivery company. I contacted customer services and in less than 24 hours the issue was sorted.
They were polite and helpful. 100% recommend.

Order has been cancelled once, sure its about to be cancelled again. Received minimal communication.

Quick and easy check out. Kept up to date with my order and it arrived 2 days later with standard shipping.

I searched an exact style, colour & size on Google.
Unlike every other company which came up, The Sole Supplier was actually able to provide the item that I wanted & I received the trainers the next day.
Hassle free, I was updated with my order status & really fast service.

Shoes were delivered in a day after purchase and the customer service are perfect the shoe box was damaged and they offered a full refund to send the shoes back or a 10% refund which is great and a lot better than most companies.

Amazing service. Received parcel next day even though I ordered standard shipping. Will definitely be using their service again.

I had an issue with a missing package, and Emily from Soul Supplier went above and beyond to help get everything sorted. From the start, she was incredibly responsive, attentive, and genuinely invested in resolving the problem. She kept me updated throughout the entire process and made sure I was never left in the dark. Emily’s professionalism and dedication to customer service truly impressed me. Thanks to her, what could have been a stressful situation was handled smoothly, and my package was recovered. I couldn’t be more grateful for her help—she’s a real asset to the team!

Tried contacting them multiple times as I haven’t received the correct order but no replies. I’ve paid £167 for a pair of the Jordan 4 white thunder but received a mouldy pair of pumas

Kept me informed throughout the order and delivery process and trainers arrived safely. Love them ! Thank you ☺️

3/9/24

Order travis Scott Canarys mens size 11

Ordered, arrived fairly quick, shoes stink of glue, look fake in general contacted out and i was accused of fraud.

Not nice being a new customer and paying nearly £400 for some shoes to then receive fakes and be accused of frauds if its not rectified i shall be taking further myself for being sold counterfeit goods

4/9/24
Update - was reached out and offered a full refund for the shoes and there doing a internal investigation into it, so hopefully can find out what happened to my legit pair that passed there authentication

The person dealing with my issue was indeed helpful and got me my refund and started the process for a investigation

I just wish i did receive my authentication pair first, but i understand under mass volumes of shoes you will get some bumps along the way just hope this smooths out and get to the reason of where,why and how i got a fake pair instead of legit

Amazing customer care, made sure i got my delivery real quick:)

Very Efficient!
The fact that I was told about this company and I’ve just been lurking until I came across an incoming J4 White Thunder, in which I saw a seller that I could pre-order from a day before official release and got them perfectly fine and super quick. Did I mention I also received every single update on my order via email until delivery, in a neighbourhood I thought they’d struggle to access?. Superb!

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bit damaged but let's be real who gives a sh** about a box unless you are reselling a resold pair. Sole Supplier made sure their resellers are legit and these shoes are penggg! Big up sole supplier! Can get yourself a pair that might be sold out and sole supplier will keep you blessed on copping pairs. 🙌🏻

Great buying experience thank you