The Spark Company Reviews 

1,330
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptional product quality, comfortable fit, and wonderful soft materials used across their entire range of clothing items. People also mention that online orders usually arrive very quickly, and the customer service team is consistently friendly and helpful whenever assistance is requested. Some people were dissatisfied with unexpected delivery delays and a noticeable lack of communication regarding the dispatch status of their postal packages. A few customers also noted experiencing unresponsive support and difficulties receiving timely updates after their initial online payments were successfully processed.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and soft feel of the apparel.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the comfortable materials and great fit... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting speedy and prompt shipments... See more

Order

People report positive experiences with order, consistently praising the straightforward process and prompt... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer experience and great products. I ordered some stuff from Italy as I enjoyed the sentences. I wore the Equal pay for MRS Santa sweater at my company new year eve and all the women in... See more

Rated 5 out of 5 stars

Been buying their Ts for yonks. Designs are mega, quality and cut are really good too, the culture is positive and the company is supporting a much needed cause. What more could you ask for? Oh yeah,... See more

Rated 5 out of 5 stars

I ordered these over Christmas and they arrived very quickly. The materials are high quality, super soft and well designed, and the sizing is very generous. Luxurious feel, so I've ordered the black... See more

Rated 5 out of 5 stars

Love this brand/shop! Second time purchasing and this time it was all for me!! The obvioulsly fun slogans are what led me to the site but the products (I've bought t-shirts, hoodies and jl) are realit... See more


Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Printed clothing store

About The Spark Company

Written by the company

Female Founded, Female Run. Welcome to Spark, a community for anyone who believes in the radical notion that everyone should be treated equally.

We know that ethical shopping is important to our community, and we ain’t no pump and dump brand. We’re all in, meet your parents, stand outside in the rain with a speaker above our head kinda into this, and we want you to be too.

For us, this is much more than slogan tees. From the beginning we wanted Spark to be a community that paid it forward, championing the causes and brands that aligned with our values. Our products are about expression and finding your voice, but we wanted to be about action as well, that’s why we’re proud to be donating part of our profits to charities close to our team’s hearts.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,330)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love their clothes

Love their clothes. Jumpers are cosy and I purchased some notebooks for my team 😁 who loved them and proudly display them at our team meetings.

No idea where the negative reviews come from. There was a mix up with my order- customers services were quick and kind and sorted it. I would buy from them again.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service

Had the best, most friendly customer service when exchanging a jumper for a different size, nothing was too much trouble and I felt really valued

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Bad quality t-shirt

I am quite surprised by the number of positive reviews I see here, because I used them to make my decision and I feel fairly misguided now. I ordered a shirt and some socks. The shirt is 100% cotton, but very thin, and the print is this sort of low-quality print you'd get on corporate t-shirts you get as freebies at conferences. The ink is already making these little folds and crinkles that will eventually crack while washed. Definitely you'd achieve the same level of quality (or even better) by going to a local print store and getting it printed there. The design won't last more than 6 months - 1 year of regular usage, definitely not worth the price.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing company Spark is!

What an amazing company Spark is, I love the company ethos and the message.

I have ordered 2 t-shirts from here, and both are equally epic. They are so comfortable to wear, and wash really well. I love finding unique clothes, and the slogans are just so cool 😎.

The customer service us second to none, the team are so friendly and there's a small business, female owned brand vibe which I love.

I will be back for more!

Go and treat yourself to an amazing t-shirt!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality and fabulous purchase

This is my six purchase from Spark. Their message brought me in, their quality brings me back.

The T-shirt - "Not in my Quiet Era" is just fabulous, the colour is divine, the fit is true to size, the quality of material is top notch, the ordering and shipping was super quick.

I know I'll be back (again).

1 May 2026
Unprompted review
Rated 5 out of 5 stars

All good things!

Loved my tshirt! The customer service was also really good. Just an overall good experience. Will definitely purchase from them again!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Small sizing, poor returns process

The sizing advice of the clothing from The Spark Company is way out. The clothes run 2 sizes smaller than anywhere else.
Once you have bought your clothes (in my case, a t-shirt) in a size way too small, the returns process is terrible. The Spark Company have no set returns process; you have to contact them to even get the return address (not available on the website) and postage is left up to you, this is more expensive than most companies who at least provide a return shipping label or even free returns.
After all of this, my return was rejected because there were literally a couple of cat hairs that been attracted to static of the top or the plastic bag as I re-packaged it for return. It cost £37 (including x2 postage fees) for a t-shirt that doesn't fit me. Refund denied. The customer service team sent an email claiming that the t-shirt was "covered in pet hair and dander" and therefore "not re-sellable". They sent photos, and you can even see in the photos that there are a couple of tiny cat hairs. This could have been resolved by simply swiping a lint roller over the top.

Revision: The Spark Company apologised after my complaint and sent an new top out free of charge in the size I needed which is decent of them!
Be warned about the returns process and small sizing though. The childrens clothes also run small.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I love the company

I love the company. Their tees, hoodies and socks are awesome and great quality. I have purchased from them few times and always experienced great communication and quick delivery. Thanks!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

AMAZING!!! Knock your socks off literally!!

This company was so quick with delivery, the quality is insane! Like a little cloud on my feet. Love the message! Honestly and so caring as well!

They really will knock your socks off

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Love my sweatshirt

Love my sweatshirt, great fit, quality. Delivery was prompt. My chosen slogan is fun too. I also really liked the card enclosed and the donations made to charities I like to support. Would buy from you again.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, love there intentions behind the brand and great quality too, will definitely be buying from them again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

nice gifts, delivered promptly

Ordered a couple of gifts my daughter chose for my wife. Ordered the wrong size, obviously, so my daughter got those and I reordered some other stuff for my wife. All orders promptly delivered, high quality, recipients very pleased.

26 March 2026
Unprompted review

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